Genesys

Business results are in for Genesys Q1 Fiscal Year 25!    Highlights include: 💲 #GenesysCloud continued substantial growth, surpassing $1.5B ARR for the quarter, up more than 40% YoY 🚨 Genesys Cloud new bookings from standalone AI products were up 2x YoY 🌎 More than $55 million in new & sustained business influenced by Genesys sustainability practices 💬 Nearly 5 billion conversations were orchestrated on Genesys Cloud during the quarter, a 60% year over year increase    "Through Genesys Cloud and our industry leading AI, we’re paving the way for a future where universal orchestration can transcend customer-facing activities across the front- and back-office, enabling organizations to reimagine the contact center, customer and employee experiences, and their business overall. Our customers have confidence that Genesys will prepare them for a new era of AI.”  - Tony Bates, Genesys CEO and chairman.   Learn more about these accomplishments ↓ https://lnkd.in/eCkAYCxv

📣 Genesys Cloud Agent Copilot is 𝙤𝙛𝙛𝙞𝙘𝙞𝙖𝙡𝙡𝙮 𝙝𝙚𝙧𝙚! #AI is changing the way agents work with real-time support, delivered automatically. Agent Copilot empowers agents to: 🔍 Easily find answers 📝 Automate manual tasks 💡 Receive contextual recommendations And so much more... Learn how Agent Copilot boosts productivity and more meaningful connections: https://gsys.cx/3Sr5tkn

𝘊𝘵𝘳𝘭+𝘈𝘭𝘵+𝘊𝘳𝘦𝘢𝘵𝘦: Code. Collaborate. Conquer. 🌍 Our annual global hackathon brings together diverse teams and individuals from a variety of locations to foster creativity, enhance collaboration and develop innovative solutions that drive business growth. This year our teams focused on #digital transformation, #sustainability and customer-centric solutions that are purposeful and impactful. #OneGenesys

🌟 CX Cloud from Genesys and Salesforce is moving the customer loyalty and employee efficiency needle 🌟 Hear from early adopters at Benify and Valley Strong Credit Union about how this level of focus on customer relationships has led to success. 👉 https://gsys.cx/3LEZOn9

The #AI era is reshaping the C-suite! 🚀 Eva Majercsik, our Chief People Officer, dives into how AI is transforming business efficiency, #CustomerEngagement, and the very fabric of #leadership. Discover why the Chief AI Officer (CAIO) and Chief Experience Officer (CXO) are becoming crucial for modern businesses: https://gsys.cx/4de4psd

Generationally, who believes that #AI will be embraced by 2030, and who worries it will complicate getting in touch with a human agent? 🤔 See what all generations agree on and learn more about AI for #CX preferences—from empathy to availability—in our recent study: https://gsys.cx/4fgxtkz

On a mission to reimagine and transform its passenger experience, Virgin Atlantic migrated to #GenesysCloud for an all-in-one solution, leaving behind siloed systems.   As a result, the team has seen:   ⏱️50% decrease in average handle time 📈 28-point increase in CSAT year-over-year 📇 20% of contacts managed with advanced bot capabilities   Discover how they elevated their #ContactCenter efficiency with Genesys: https://gsys.cx/4fb7FX1

A reliable and robust #ContactCenter system is the 🧡heartbeat🧡 of an organization. If your system is down and customers can't reach you, it's an emergency! See how #GenesysCloud averted a potential 95% loss in sales during a system crash at GSG - Graphic Solutions Group Inc. and explore how they—and other companies—are transforming #CX with modern cloud solutions: https://gsys.cx/45MxPet

We consider it ✨research✨

It's time to say, ⚡"𝙔𝙤𝙪 𝙨𝙝𝙖𝙡𝙡 𝙣𝙤𝙩 𝙥𝙖𝙨𝙨!"⚡️ to contact center security risks. With megatrends like generative #AI being rapidly adopted by contact centers, it's time to ensure cloud network security. Learn more about the pros and cons of current megatrends, how to overcome threats, and questions to ask cloud network #security vendors: https://lnkd.in/enNUUW8E