TELUS International

🚨 Attention Job Seekers! 🚨 1️⃣ Legitimate offers will only come from @telusinternational.com or @telusinternational.ai email addresses (be wary of Gmail, Hotmail, Outlook, etc). 2️⃣ We will never request money from candidates. 3️⃣ We will never ask for your bank information to apply for a job. ⚠️ Stay vigilant ⚠️ We encourage you to flag any fraudulent job postings with the platform on which it was published so that it can be removed.

Congratulations to all of the incredible winners and nominees of our third annual Luminary Awards! This global program recognizes our team members who champion diversity and inclusion across our organizations, with specific award categories highlighting leadership, mentorship, allyship, volunteerism and DEI initiatives. With nearly 2,000 submissions, there was no shortage of meaningful stories of change and impact within the communities where we live and work. Thank you to everyone who participated. Your support and commitment has been instrumental in making TELUS International an inclusive workplace for everyone. #LuminaryAwards #CX #CorporateCulture

At TELUS International, speaking to the importance of responsible AI isn’t just lip service: We embed privacy, security and humanity-in-the-loop principles unwaveringly in the work we do in supporting leading brands. Learn how we promote responsible AI with three innovative offerings: https://lnkd.in/gCX_Ei-a #ResponsibleAI

Want to turn customers into superfans? Start with your employees! 🤩 Brittany Hodak, customer experience expert and author of “Creating Superfans,” shares how creating great employee experiences can cultivate exceptional customer experiences. 🎧 Listen to the full episode of “Questions for now”: https://lnkd.in/gd-V3k6T #CustomerExperience #WordOfMouth #Podcast

📣 CX leaders: Learn how to overcome common CCaaS implementation challenges! Join Aaron Seabaugh, director of service delivery at TELUS International, and featured speaker, Max Ball, principal analyst at Forrester, for a live webinar on Thursday, July 11 at 12 pm ET. In this session they will dive into best practices for seamlessly integrating CCaaS into your customer experience (CX) operations. Register now: https://lnkd.in/gdu4A2ZT #CCaaS #Automation #CX #LiveWebinar

Our teams across TELUS International celebrated Pride Month with a focus on empowerment and community! Earlier this week, we hosted a thought-provoking panel discussion exploring the importance of LGBTQIA+ representation in leadership and the role of allies. And today is our ✨fabulous✨ drag show, which is taking place alongside fundraisers for Free2Luv, an organization empowering youth through the arts. In addition to our internal events, nearly 400 of our amazing team members in the Philippines took to the streets to march in the Quezon City and Iloilo Pride parades in support of the LGBTQIA+ community. Our Global VP for Brand, Marketing and Facilities, Warren Tait, our VP of TELUS International Philippines, "Anne" Antonette Munoz and our Sr. Director of Operations in Iloilo, Jonabee Beltran-Catura, were among those who marched. Check out some pictures from the Pride parades below! 🏳️🌈 #InternationalPrideDay #Pride2024 #ShareLove

How do you cut frustration out of your customer experience? ✂️ On the newest episode of "Questions for now," expert guests David Avrin, author of Ridiculously Easy to Do Business With, and Jim Mitchell, vice president of customer experience and digital innovation at TELUS International, share their insights and strategies for optimizing customer journeys, eliminating points of friction and making interactions effortless. 🎧 https://lnkd.in/gR6teFWN #QuestionsForNow #CustomerExperience #Podcast

🏆 Four years and counting! TELUS International has once again been named the winner of the “Best Informational Bot Solution” award in the annual AI Breakthrough Awards program conducted by AI Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies and products in the global Artificial Intelligence (AI) market today. Our award-winning intelligent bot platform enables consistent and seamless customer interactions across multiple support channels, with advanced capabilities including: ✅ Live-chat translation support: Agents can interact in a customer’s preferred language. ✅ Advanced agent assist: Typing assistance, knowledge assistance and AI recommendations can be leveraged via the platform. ✅ Generative AI: The integration abstraction layer enables access to internally developed and third-party AI components such as ChatGPT/GPT-X. ✅ Context awareness and maintenance: The platform understands conversation context and knows when to search for an answer from a knowledge base, ask for clarity or direct customers to a human. ✅ Natural language generation: It is compatible with natural language understanding engines to enable more meaningful conversations with customers. And so much more! This recognition from AI Breakthrough is a testament to our team’s expertise, dedication and innovative spirit to ensure our clients are driving heightened customer satisfaction and loyalty. Learn more about this exciting accolade here: https://lnkd.in/dXbFRXMg

Generative AI (GenAI) has heralded a new era of personalized CX, but brands must be careful about where and how they use it,” explains our Chief Information Officer, Michael Ringman, in his latest contribution to CustomerThink. “Too much personalization may feel intrusive to some, while too little can result in your brand missing opportunities to engage and connect with consumers.” Learn how businesses can thoughtfully and intentionally implement GenAI for their customers here: https://lnkd.in/gzcNwDWM #GenAI #GenAIPersonalization

Fintechs may have inherent digital agility and aptitude, but there can still be a tendency for consumers to trust traditional financial services companies more. This is why fintechs need a clear and proven strategy for gaining — and maintaining — customer trust. Explore three essential steps for fintech trust and safety in this article: https://lnkd.in/gHVQF_VU