Uniglobe Travel International LP

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AA will continue awarding miles regardless purchase path, will not publish a preferred agency list, is offering increased (temporary) incentives to book #NDC and is putting most content back into #EDIFACT. All good steps… but why isn't any of the travel trade media asking AA about the future of #AAdvantageBusiness? It hasn’t been covered in any article or LinkedIn post (save one reference from Jeff Klee). Most coverage of Raja’s departure, Isom’s contrition and the policy changes by AA discuss what this means for NDC. In doing so, they miss the point that the AA strategy over the past 18 months wasn't about NDC. It was about #direct distribution and ownership of the customer, based largely on a flawed understanding of the role and influence of #managedtravel. NDC was simply one of the tools used to achieve that direct strategy. The industry has been so focused on NDC specifically that this episode played easily into the “NDC is flawed” narrative – which is simplistic at best and probably just wrong. This brings us back to AAdvantage Business - the clearest evidence that NDC was a tool and not the endgame for AA. It would have been quite easy (even expected) that this program would apply in NDC channels when it was announced last fall, but it does not. Looking forward, will the AA reconciliation project include changes to AAdvantage Business? If not, is it reasonable (or cynical) to view their recent actions as only a calculated, temporary tactic shift while still advancing toward a pre-existing strategy of direct distribution? Interested to hear your thoughts on this in the comments! #Airlines #Distribution #BusinessTravel

Exciting News: Uniglobe will be attending the Business Travel Show Europe at London ExCel on June 19-20! Uniglobe's Laura Koreman and Patrick Hooft will be there and are eager to connect with you. Come visit us at booth K64, where we’ll be co-located with our member, Satguru Travel UK - Corporate Travel Management. See you there! #lifeatuniglobe #travelwell

~ A thank you to our industry ~ In the week since Robert Isom’s statements that AA had erred in its distribution strategy, much has been written about the origins of the strategy, why it failed, why AA changed course and how AA will move forward. I’ve even seen many people *thanking AA* for their policy change. But thanks are NOT owed to AA. Thanks are owed to travel managers at corporate accounts, who directed travelers away from AA, despite the higher fares or a required connection, in pursuit of a greater goal (often facing pressure from travelers or C-suite about choice/cost). Thanks are owed to the TMCs that shifted share from AA, when AA didn’t think that TMCs could influence carrier choice. And perhaps most importantly, thanks are owed to the airlines who have continued to support the established, efficient purchasing channels – Delta Air Lines, Southwest Airlines and (to a slightly lesser extent) United Airlines. It is only due to those airlines policies that travel managers and TMCs had the opportunity to shift share. The reversal we have witnessed may be unprecedented in the North American airline industry (the closest similar action would be NW’s failed GDS fee in 2004). What comes next? AA will re-engage with the industry in an effort to regain lost share. However, the industry must continue to thank the suppliers that stood by us by continuing to give them share. Let this not be a short-term disruption but rather a long-term message that managed corporate travel has value, influence and relevance. Finally, let's be clear that AA has only formally reversed 1 specific tactic (restricting AAdvantage earning based on purchase path). There are still harmful programs that have yet to be reversed/revised, such AAdvantage Business only applying for direct purchases. There remains works to be done! #Airlines #Distribution #BusinessTravel #GBTA ASTA - American Society of Travel Advisors

This year, we presented the 2024 Lifetime Achievement Award to Marie Magliano for her long-term involvement and commitment to the Uniglobe organization. As an agency owner, she not only achieved success for her own business but also supported fellow agency owners with advice and guidance. Marie's grace and integrity reflect Uniglobe's values, and although she is preparing to retire, she ensures her business stays within the Uniglobe family by selling to her partners. Congratulations, Marie, on this well-deserved recognition! 👏🏆

Our most prestigious award, the Uniglobe TMC of the Year, is awarded to one TMC who is a role model of success, based on their performance, dedication, collaboration, and contribution within Uniglobe and the industry. One TMC is nominated for each region based on specific criteria and a recommendation letter from the Region. Congratulations Uniglobe Gemini Travel! This TMC embraces the true spirit of being an entrepreneur. They are loyal supporters of Uniglobe and utilize the various programs and technologies to successfully manage their business. They value teamwork, customer service, and are always willing to share and assist other members of the Uniglobe Family, in addition to going that extra mile for their team. 🏆👏

Uniglobe’s Performance Excellence Award is given to an individual, team or agency who has achieved performance excellence in growth through sales, revenue, accounts or transactions. Congratulations to UNIGLOBE Mod Travel for winning this award! The team's dedication and hard work led to increased revenues by empowering travel counselors, boosting productivity, and streamlining operations. Their focus on sales and processes also secured 40 new corporate accounts, achieving an outstanding 115% performance compared to last year. Great job! 👏🏆#TravelWell #LifeAtUniglobe

The John L. Henry Whatever It Takes Award celebrates those who embody a “Whatever It Takes” attitude within our Uniglobe family. In recognition of his commitment to this ethos, the award was renamed in honour of John L. Henry after his passing in 2013. Ankur Khurana of UNIGLOBE Mod Travel, India, is this year's deserving recipient. Ankur not only mentors and guides his colleagues but also drives significant positive changes at Uniglobe Mod Travel. From enhancing employee productivity to implementing innovative marketing strategies, Ankur ensures success by doing “Whatever It Takes.” Congratulations, Ankur, on receiving this well-deserved recognition!👏💪🏆#TravelWell #LifeAtUniglobe

Over the next week, we will be recognizing our award winners from our recent Global Rendezvous. First up is Uniglobe’s Platinum Circle, which recognizes TMC’s with the highest revenues, in attendance at Chairman’s Circle. Congratulations to the following TMC’s: ·       Uniglobe Alliance Travel ·       Uniglobe Sportscorp Travel ·       UNIGLOBE Specialty Travel Ltd. ·       Uniglobe Robins Travel ·       Uniglobe Platinum Travel Group (not pictured) ·       UNIGLOBE The Premiere Travel Group ·       Uniglobe Travel Partners – ATL ·       Uniglobe Two Travel @uniglobetwo ·       Uniglobe Southwest Travel ·       UNIGLOBE Mod Travel And a special congratulations to Uniglobe Alliance Travel for being the largest revenue producing TMC systemwide! #TravelWell #LifeatUniglobe

It's been a week and we're still catching our breath. Thanks to all the members of the Uniglobe family who joined us in Rome for Uniglobe Global Rendezvous 2024. - Keynote Speaker Alex Hunter spoke on the power of WOW, sponsored by Travelport; - Scott Jordan from Delta Air Lines discussed trends in the airline industry - Sascha Vylders from Amadeus guided us on harnessing the power of AI In addition to that, there were peer panels, workshops networking and a lot of fun on the Rendezvous Challenge, sponsored by United Airlines. Thanks to all of our sponsors for helping make this event a success. #TravelWell #UniglobeGR #LifeAtUniglobe