The key to exceptional customer services lives in these 6 steps: 1. Set the tone 2. Align the team 3. Clarify purpose 4. Personalize conversations 5. Have regular check-ins 6. Invest the time Learn more about each step in this article from Marc Carone. https://lnkd.in/eDMb9Q8A
Nexthink
Softwareentwicklung
Prilly, Canton de Vaud 175.873 Follower:innen
AI-Powered DEX Solution Delivering Unparalleled Visibility Into Issue Detection, Diagnosis, and Remediation
Info
Nexthink is the leader in Digital Employee Experience (DEX) management software, transforming the digital workplace for millions of employees worldwide. We empower IT teams with AI-driven, user-centric insights needed to proactively optimize technology performance, enhance productivity, reduce tickets, cut costs, and accelerate employee engagement at scale. We’re dedicated to continuous innovation, bringing the latest advancements in AI, machine learning, and automation so IT teams can deliver a seamless digital experience for employees everywhere.
- Website
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https://nexthink.com/?utm_content=page&utm_medium=social%20media&utm_source=linkedin
Externer Link zu Nexthink
- Branche
- Softwareentwicklung
- Größe
- 501–1.000 Beschäftigte
- Hauptsitz
- Prilly, Canton de Vaud
- Art
- Privatunternehmen
- Gegründet
- 2004
- Spezialgebiete
- ITSM, IT Compliance, Transformation, IT Cost optimization, IT Operations Analytics, ITIL, digital transformation, digital workplace, workplace services, IT Operations, AIOps, digital experience monitoring, workspace analytics, endpoint management, end-user computing, end-user experience, Digital Employee Experience, End-user experience management, AI, Digital Adoption und DEX
Produkte
Nexthink Workplace Experience
Enterprise-Monitoring-Software
Nexthink Workplace Experience is a cloud-native platform allowing IT teams to measure, manage and improve the Digital Employee Experience (DEX) by providing actionable insights across all devices, applications, users, operating systems, locations and organizational units. Nexthink becomes the central experience hub by offering the real-time analytics, employee engagement and automated remediations IT needs to progress from reactive problem solving to continuous, proactive improvement. Nexthink leads Digital Employee Experience Management with: - Real-time, event-level visibility and analytics - Quantified digital experience scores - AI-driven insights and automated remediation guidance - Targeted employee engagement, feedback and self-help - Library of pre-built content and platform extensions
Orte
Beschäftigte von Nexthink
Updates
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Congratulations to the Digital Guardians on their win in the Nexthink Cricket Tournament! Congratulations to our individual winners as well: Best Batsman: Aakash Thakur Best Bowler: Basavanagouda Patil Man of the Match: First Match : Ujjwal Narayan Second Match : Basavanagouda Patil Third Match: Prasanna B.K. Fourth Match: Aakash Thakur #WeAreNexthink
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Nexthink Adopt helps to drive usage, collect feedback, and fix app issues with ease via engaging desktop pop ups. Learn more: https://lnkd.in/dH2ZxqfY #DEX #DAP
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Nexthink hat dies direkt geteilt
🚨EMERGENCY DEX SHOW🚨 Gaurang Ganatra joined Tim Flower and Thomas McGrath this morning to breakdown the #CrowdStrike outage. Listen in to learn how Nexthink worked with our customers to mitigate the potential impact through preventative IT management and advanced observability capabilities including a brand new library pack that was launched just hours after learning about the incident. https://lnkd.in/e7Gsnd26 #crowdstrikeoutage #ITops #DEX #nexthink #Microsoft #Microsoftoutage #podcast #TheDEXShow
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The effects of the Microsoft outage this morning have been widespread. Luckily for Nexthink customers, they were able to detect the issue immediately which allowed for early intervention. By acting quickly and efficiently, a leading consumer goods company minimized downtime and maintained operational continuity, showcasing the critical role of proactive monitoring and rapid response in IT management. Learn more about how having Nexthink saved the day. https://lnkd.in/esHgD2nm #MSoutage #Microsoft #DEX
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Help is one click away with Nexthink Adopt! Meet employees where they are with a personalized in-app experience. Learn more: https://lnkd.in/dH2ZxqfY
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Nexthink hat dies direkt geteilt
Jason Averbook joined The DEX Show to discuss the evolving dynamics between HR and IT, emphasizing his view on the need for HR to own digital strategy while IT enables it. Don't miss his out on his insights here and if you want to hear more, pick up his book "The Ultimate Guide to a Digital Workforce Experience: Leap for a Purpose." https://lnkd.in/eC8qtu6D
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We're grateful for AI every day and the way it's made life and work easier. By infusing AI capabilities into our DEX platform, we're giving YOU the ability to remove troubleshooting guesswork and provide context to your data allowing you to make smarter decisions faster. #AIappreciationday #AI #DEX https://lnkd.in/egp-ch3a
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Nexthink is headed to the Windy City! Network with EUC leaders, hear about the latest in AI and Automation for Digital Employee Experience, and get a sneak peek at Nexthink's upcoming innovations. 🌟 Space is limited so register today! https://lnkd.in/eTvfCD_x
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