Te enfrentas a una conversación desafiante en el trabajo. ¿Cómo lo navegas con profesionalismo?

Keep calm Don't take it personal Look at the problem from all sides not only yours Admit it if you are wrong Skip any trivia and focus on the core of the problem Give it the time it needs to come up with the suitable solutions If you can't handle the situation, ask for help

Antes de mais nada enfrentar o desafio de mente aberta e esperando receber as críticas que forem pertinentes e não levando para o lado pessoal. Fazer um autoexame à respeito do ponto que foi levantado para determinar de que modo as falas do outro podem sinalizar fraquezas a serem melhoradas e em quais o outro pode estar equivocado. Caso o outro tenha algum tipo de incongruência em suas colocações, mostrar de forma objetiva, mas com respeito, o seu ponto de vista para que o outro consiga enxergar com outros olhos o problema.

Active listening is an essential skill in conversations, and it becomes even more impactful when paired with empathy. This combination helps the other person feel valued and facilitates the discovery of common ground.

I've come to understand that difficult conversations often arise from perspectives different from my own, and it's important to recognise their validity. Developing the skill to listen to challenging feedback involves genuinely understanding that others see things through their own valid viewpoints, usually with the intent to resolve issues. Respecting others' opinions and incorporating their feedback is essential for both professional and personal growth. The aim is not to create more problems, but to communicate effectively with the purpose of finding solutions.

Active listeningly has been proven to yield more positive feedback than when both parties are speaking at high tempos which will yield to a full-blown negative feedback.

It might be hard not to take things personally, we are all humans. Yet instead of going down the route of losing your temper and taking things too personal. I would advise to acknowledge your emotions and express your concern in a professional manner, exercising self- control: - "I’m feeling a bit overwhelmed by this feedback, but I want to ensure we address the issue effectively. Let me take a moment to gather my thoughts." - "I want to make sure I understand your feedback correctly. Could you clarify a few points so I can address them appropriately?" -"I understand that this conversation is meant to help me grow. I’m committed to using this feedback to improve and would like to discuss the next steps."

"I" statements help keep the conversation focused on your feelings and experiences, making it less likely for the other person to feel attacked and more likely to engage in a constructive dialogue aimed at finding solutions. Example : 'I' want to understand your perspective better because I feel there might be a gap in our communication. / 'I' want to ensure I fully understand your concerns. Could you provide more specific examples so I can address them effectively?

Focusing on the issue might be one of the hardest things to do, as working so closely with different personalities might easily shift your focus from the thing that's bothering you to the person in front of you. Figure out what is concerning you, what needs to be brought up first, then add supporting ideas + omit statements that have nothing to do with the problem at hand. We tend to want to address all issues at once, that can end up in unecessary conflict. Focus on one issue at a time, and only until that has been resolved, you can introduce another topic/issue to be discussed.

Navigating challenging conversations at work requires active listening, empathy, and clear communication. Stay calm, address issues directly, and seek common ground to foster a productive outcome.

To build positive relationships in the workplace, it's important not to take conversations personally and to always focus on the information rather than your emotions.