Prolong

🚀 Exciting feature release for Prolong 🚀 In our quest to make After-Sales and Care & Repair truly omnichannel and global, we are thrilled to announce the launch of our Online Smart Diagnostic Tool for B2C and B2B (wholesalers) clients. 💥Our first brand to benefit from it is Fusalp. Thanks to our light connector with Zendesk, Fusalp's customers can get their product repaired right from the comfort of their couch. Here’s how the process works: 1️⃣ Visit the Fusalp website and request a service 2️⃣ Enter the product reference and select the right issue 3️⃣ Receive a quote that automatically considers the product’s warranty and the Refashion repair bonus (France only) 4️⃣ Print the shipping label and send your item (or drop it in-store) 5️⃣ Retrive your product, its new life can start 🌍 Key Highlights: 𝐁𝟐𝐁 𝐜𝐥𝐢𝐞𝐧𝐭 𝐦𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Prolong now supports Fusalp’s B2B distributors, including affiliates, distributors, and franchisees, in 24 countries (360+ stores) across Europe, North America, Asia, Oceania, and the Middle East 𝐒𝐞𝐚𝐦𝐥𝐞𝐬𝐬 𝐢𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧: Customers can easily access the online diagnostic form from the Fusalp website, streamlining the process for Care & Repair services. We are proud to support the Maison Fusalp in their mission to deliver top-notch service to their clients globally. This milestone showcases our dedication to innovation and our ability to meet the evolving needs of our partners and their customers. A big thank you to our incredible product and tech team for making this possible! 🤘 Stay tuned for more updates and innovations. Together, we are making after-sales management easy, profitable, and sustainable. Thibaud Courtoison Rodrigo C. Elisa L. Gaëtan Maisse Sarah Setti Mathieu Lajoinie 💫 #Prolong #Fusalp #WeCareWeRepair #Innovation #AfterSales #SaaS

🌟 Prolong expands into the DACH market 🌟 We are thrilled to announce our latest milestone: Prolong is now operational in the DACH region, as featured in FashionUnited Deutschland! This marks a significant step in our journey to revolutionize After-Sales and Care & Repair services in the fashion industry. 🤠 Key ighlights: ➡ DACH expansion: Bringing our innovative solutions to Germany, Austria, and Switzerland ➡ Welcoming Christina (Peill) Schwarzkopf (ex-Zalando / PVH Corp.): We are excited to have Christina on board to drive our growth and impact in the DACH market and beyond ➡ Innovative SaaS platform: Our omnichannel after-sales management system is now deployed in over 6 countries, making after-sales management easy, profitable, and sustainable ➡ AI-driven solutions: We’re developing an incredible AI to further enhance the end-user and brand experience... #staytunned 😍 ➡ Growing repair workshops community: Over 200 workshops trust us, with increasing numbers of international partners joining from the UK, Germany, Switzerland, USA and Canada 💬 Read the full article in comment on FashionUnited to learn more about our journey and achievements. A big thank you to Regina Henkel and ★ Lennard Minderhoud for the article. The Prolong adventure is just beginning, with many exciting surprises on the horizon... #Prolong #FashionUnited #WeCareWeRepair #AfterSales #SaaS

🚀 Halfway through 2024 with the Prolong team, and what a year it is 🚀 The start of 2024 has been nothing short of exhilarating, propelling Prolong forward at full speed. 🔥 𝟏. 𝐓𝐡𝐞 𝐭𝐫𝐮𝐬𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐩𝐚𝐫𝐭𝐧𝐞𝐫 𝐛𝐫𝐚𝐧𝐝𝐬: > Strengthened partnership with Fusalp: Reflecting the growing interest in Care & Repair services and how technology an streamline big-time after-sales operations >New collaboration with Bocage (Groupe Eram): Launching a multi-brand shoe care & repair service, showcasing the potential of these offerings. > Exciting announcements coming soon... 🤫 💍🚲🏂👜👖 👉 These partnerships prove that sustainable after-sales services can be profitable 🌟 𝟐. 𝐎𝐮𝐫 𝐢𝐧𝐜𝐫𝐞𝐝𝐢𝐛𝐥𝐞 𝐭𝐞𝐚𝐦’𝐬 𝐠𝐫𝐨𝐰𝐭𝐡: > Welcoming Christina (Peill) Schwarzkopf to accelerate our international expansion > Expanding our Tech team with talented new members (Gaëtan Maisse, Elisa L.) > Infusing fresh perspectives with Tom Rousseau, Ghalia Lahlou, Major Shreyas Itnal, and Martin Boudon 👉 Our team evolves, but our values of excellence, innovation, and impact remain steadfast! 🔧 𝟑. 𝐒𝐭𝐫𝐞𝐧𝐠𝐭𝐡𝐞𝐧𝐢𝐧𝐠 𝐨𝐮𝐫 #𝐖𝐞𝐂𝐚𝐫𝐞𝐖𝐞𝐑𝐞𝐩𝐚𝐢𝐫 𝐫𝐞𝐩𝐚𝐢𝐫𝐞𝐫 𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐭𝐲: > Over 200 workshops now trust us (10+ countries) > Growing number of international partners (UK, Germany, Switzerland, USA, Canada...) > Launching the Ambassador Prolong program to further support our partners 👉 Facilitating access to local workshops for our partners is a top priority, and the #WeCareWeRepair community is just beginning its ascent 🗻 💻 𝟒. 𝐎𝐮𝐫 𝐫𝐞𝐯𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐚𝐫𝐲 𝐒𝐚𝐚𝐒 𝐩𝐫𝐨𝐝𝐮𝐜𝐭: > Omnichannel After-Sales Management System deployed in more than 5 countries accross 50+ locations > Making after-sales management easy, profitable, and sustainable 👉 Our platform is transforming the industry by streamlining processes and enhancing sustainability efforts 💰 𝟓. 𝐆𝐫𝐚𝐭𝐞𝐟𝐮𝐥 𝐭𝐨 𝐨𝐮𝐫 𝐢𝐧𝐯𝐞𝐬𝐭𝐨𝐫𝐬: > Successfully raised 1.5m€ in January thanks to Imagination Machine, AFI Ventures (Ventech), Bpifrance, Caisse d'Epargne Normandie and BNP Paribas 👉 Their support is crucial in driving our mission forward We are immensely proud of our Prolong team, tirelessly pushing the vision of more responsible fashion forward. A heartfelt thank you to our partner brands for their trust and collaboration. These achievements herald a bright future, but the Prolong adventure is just beginning, with many surprises on the horizon... Stay tuned! Sarah Setti Henri Bouxin Thibaud Courtoison Tanguy Frécon Christina (Peill) Schwarzkopf Ghalia Lahlou Martin Boudon Major Shreyas Itnal Elisa L. Gaëtan Maisse Rodrigo C. Mathieu Lajoinie Rob Spiro Emilie Abel Charles Fourault #WeCareWeRepair #AfterSales #Prolong #SustainableRetail

🚀🌍 Exciting news! 🌍🚀 Prolong has been named best startup in the Greentech Europe 2024 program by Village Capital and the Visa Foundation with UK based startup Lambda agri 👏 Our SaaS platform helps brands and retailers launch, pilot, and scale impactful white-label care and repair services. ♻️ A huge shoutout to our cofounder, Sarah Setti, for her visionary leadership! Thank you to Village Capital and Visa Foundation for supporting women-led sustainability innovations. Learn more and join the movement for Cohort 2 (link in comments). #Prolong #Innovation #WomenInTech #GreentechEurope #WeCareWeRepair

Team Prolong is thrilled to join the Mouvement Impact France! ☀ 🤔 But, what exactly is it? Mouvement Impact France is a vibrant community that unites and supports businesses committed to social and environmental impact across France. This powerful movement strives to transform economic norms by rallying companies around shared values of innovation, sustainability, and social justice. Joining the Mouvement Impact France was a natural step for us at Prolong: 1️⃣ 𝐈𝐦𝐩𝐚𝐜𝐭-𝐝𝐫𝐢𝐯𝐞𝐧: at the heart of Prolong is our commitment to make Care & Repair as simple as purchasing new products, reshaping consumer habits for the better 2️⃣ 𝐈𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐯𝐞 𝐚𝐩𝐩𝐫𝐨𝐚𝐜𝐡: we continuously enhance our technology platform to deliver novel solutions that redefine customer service 3️⃣ 𝐄𝐜𝐨𝐧𝐨𝐦𝐢𝐜 𝐜𝐡𝐚𝐧𝐠𝐞: we are committed to transforming the economic norms of the fashion industry, making after-sales services a profitable and scalable venture for brands This partnership is more than an alignment of values—it's a commitment to actively shaping a sustainable future together. Join us in this exciting journey as we redefine the norms! 🌍 #WeCareWeRepair #MouvementImpactFrance #Prolong Julia FAURE Pascal Demurger Alizée Lozac'hmeur Eva Sadoun Jean Moreau Loubna Ksibi Jean Yves Doisy Thomas Huriez Julie Stoll Yannick Servant Thomas Breuzard Santiago Lefebvre Claire BRETTON Brieuc SAFFRÉ

❌ Don't throw away your worn-out shoes... Bocage takes care of everything! Exciting news! 🚀 We're partnering with Bocage (Groupe Eram) to bring multi-brand shoe repair services to over 8 stores across cities (full list in comment 👇)! ✅ The offer is simple: 1️⃣ Bring your worn-out shoes to one of the 8 Bocage stores 2️⃣ Choose from various repair packages 3️⃣ Get an instant quote and potentially benefit from the repair bonus 4️⃣ A few days later, pick up your shoes and give them a second life! 🔥 With Prolong, we're joining the responsible fashion movement ! Bocage sets an example by offering their customers the chance to extend the life of their favorite shoes by an average of 9 months. Combine a 5 🌟 customer experience with innovation and sustainability at the heart of your strategies. 🙏 Thank you very much to Inès Deschamps, Alexandra Gibou, Hubert Aubry, Frédéric SALAÜN, Juliette Biotteau, Charlotte B., and team Bocage for your trust and involvement. Let’s build the future of the footwear industry together ! P.S. What do you do with your old shoes ? Let us know in the comments! 👇 #Prolong #Bocage #SustainableFashion #AfterSales #WeCareWeRepair

🎉 We are excited to announce that Prolong has been named one of the top 5 eCommerce startups of the year! 🎉 We are honored to be selected as a finalist in the FEVAD KPMG Innovation Lab Start Me Up 2024 challenge. The final event will take place on July 10th at the MEDEF. Join us and show your support as we take the stage 😍 #WeCareWeRepair #SaaS #StartMeUp

🔥500 retail professionals in Roma to shape the future of retail 🔥 What a blast we had attending Cegid Connections Retail in Roma and meeting with more than 150 brands and retailers from every continents 🌍 We are proud and excited with all the great feedbacks and interests we had showcasing Prolong After-Sales Management Platform. No surprise, the major trend is AI 🤖 And good news for our clients, it’s coming soon to over-streamline your After-Sales operations and make Care & Repair an enduring and profitable norm. Thanks Cegid for this great opportunity 🤩 Sylvain JAUZE Nathalie Echinard Olivier Chiono Florent AUVRAY Samuel Guillaume Alain FOUCRAUT 👏

🌟 Team Prolong is heading to Rome for the 2024 Cegid Connections retail conference🌟 🗓️ Dates: 19-20 June 📍 Location: Rome We are thrilled to announce that Prolong will be attending this year’s Cegid Connections Retail event, where the focus is on the transformative power of AI in the retail industry 🤖🛍️ At Prolong, we believe in the synergy between Cegid’s innovative retail solutions and our comprehensive After-Sales services. Together, we provide a seamless experience that covers the entire customer journey, from initial purchase to outstanding After-Sales care. Why Prolong? 🔧 AI-Powered After-Sales platform: we leverage AI to streamline after-sales processes, ensuring efficient, profitable and effective Care & Repair services 🔄 Sustainability: by promoting proper product repairs, we help extend product lifespans, contributing to a more sustainable retail ecosystem. Join us in exploring how AI can revolutionize after-sales services and elevate the retail experience. We look forward to connecting with industry leaders and sharing insights on how to create lasting value for brands and their customers. See you in Rome! 🛵 #CegidConnections #Prolong #RetailInnovation #WeCareWeRepair #Sustainability #AfterSales

🚀 Team Prolong at OSV Explore in Annecy 🚀 Yesterday, we had the incredible opportunity to attend the Outdoor Sports Valley - OSV Explore event. The energy and insights shared were truly inspiring, especially in these challenging times for the outdoor industry🌍 Key Takeaways: 🔍 Differentiation through unique customer experiences In a world where product supply often outstrips demand, it's crucial for brands and retailers to stand out. Singular customer experiences are the new battleground for differentiation. 💡 Navigating high acquisition costs Driving business across channels has never been more challenging, with acquisition costs at an all-time high. Creating memorable and unique experiences is essential to stay ahead. 🧩 The Gen Z paradox Balancing short-term choices with long-term sustainability is vital. Gen Z is at the forefront of this change, choosing between "the end of the month and the end of the world." ♻️ Embracing circular business models To thrive and enhance sustainability, circular business models are key. Post-purchase experiences, particularly Care & Repair services, are crucial in prolonging product lifespan and providing exceptional customer service. A shared vision between Philippe Lacoste (Fusalp) and Frédéric Mô - 莫非凡 (Decathlon ). At Prolong, we're proud to be part of this transformative journey, helping brands extend product life and deliver outstanding post-purchase After-Sales. Together, we can create a sustainable future for the outdoor industry! 🌱✨ Thanks for the great insights shared David Lestoux, Olivia SNELL, Thomas Rouault, Paul Cisti, Matthieu Schegg, Marion ALEXANDRE, Cécile Agbo Bardel, Yoann Stuck and Cedric Georges #Prolong #OSVExplore #AfterSlaes #CustomerExperience #CareAndRepair #WeCareWeRepair #CircularEconomy