Customer Service Manager - E Commerce

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.

Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Supply

Our supply chain is the backbone of our business. It's how we get our trusted products to people all over the world, safely and efficiently. And it's our talented and passionate teams that make this happen.

If you're looking for a career in supply chain, there's no better place to be than Reckitt. We offer a variety of exciting opportunities in all areas of the supply chain, from planning and procurement to manufacturing and logistics. You could join our Global Supply Planning team to develop and implement our global supply strategy, or work with our Procurement Centre of Excellence team to negotiate and manage our supplier relationships.

Our Manufacturing Excellence team help us improve the efficiency, quality and safety of our manufacturing operations, and our Logistics Excellence team develop new and innovative ways to distribute our products to customers.

About The Role

Embark on a journey with Reckitt as the driving force behind our eCommerce Consumer Service team. With your passion for excellence and strategic vision, you will nurture relationships and facilitate seamless service experiences that keep our customers returning. Leading by example, you'll champion a culture of continuous improvement and play a pivotal role in steering our eCommerce success. This role is a career-defining opportunity to make a significant impact within a vibrant and dynamic environment, ensuring every customer interaction is an opportunity to demonstrate Reckitt's dedication to service excellence.

Your responsibilities

• Guide and oversee a talented team responsible for complete order fulfilment, achieving on-time delivery without error or damage.
• Understand and cater to major customer needs, delivering an exceptional level of service and fostering strong supply chain relationships.
• Recruit, manage, and develop teams to support business growth, focusing on nurturing talent and advancing skills across the department.
• Lead your team in achieving supply chain goals, focusing on strategic and tactical engagement to deliver outstanding results.
• Utilise analytics and data-driven insights to proactively identify and seize opportunities for process improvement, enhancing productivity and customer satisfaction.
• Collaborate with internal teams and external partners to accomplish short and long-term objectives, ensuring alignment with our broader business strategy.
  
  

The experience we're looking for

• Comprehensive experience in supply chain management within a consumer goods environment, with a strong focus on customer service.
• Proficient with systems such as SAP and knowledgeable in modern supply chain technologies and practises.
• A proven track record in building collaborative relationships both within the company and with external partners.
• Demonstrated ability to creatively address challenges and maintain consumer satisfaction as a core business priority.
• Exceptional communication skills, with the acumen to interpret and relay complex supply chain information effectively.
• Commitment to personal development and coaching, with an invested interest in the growth of team members.
  
  

The skills for success

Supply Chain Management, Business Partnership, Collaboration and partnership building, Relationship Management, Business Acumen, Productivity management, Improve business processes, Advanced Analytics, Data Analytics, Supply Chain Planning, Logistics Management.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.