Customer Success Executive - B2B

Roles & responsibilities:

Key Responsible Area:

1] Overseeing the customer and its stakeholders onboarding process.

2] Making sure that customers are actively using the product and are deriving value from the product.

3] Evaluates and analyze Customer Needs, defining success metrics with the customer and delivering the same with the GoComet product and service

4] Builds Trust and Transparency with Clients and promote Customer Loyalty

5] A customer success manager is responsible for the health of your customer relationships. They offer product solutions for pain points and find opportunities to expand your business

6] Ultimately, you will work directly with clients to help solve their problems and ensure their satisfaction while they are an active account with us. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.

Key Performing Index

1] Customer success managers work to solve problems before they happen. Proactiveness

2] Customer onboarding TAT and Customer Activation TAT.

3] Performance in the Internal Projects, Customer success process improvement projects.

4] Understanding client process and Command on GoComet product knowledge

5] Contribution to Team Improvement and taking Initiative

6] CSAT score

Personality And Skills Traits (Must Have)

1] Strong verbal and written communication

2] Analytical and process-oriented mindset

3] Comfortable working across multiple departments in a deadline-driven environment

4] Active team player, self-starter, and multitasker who can quickly adjust priorities

5] Passionate, Communication Skills, Street smart, Negotiation Skills, Flexible and Adaptable

Must Haves:

1] Taking a consultative approach in helping clients overcome issues and achieve goals

2] Command over MS Excel

3] Facilitate interaction and workflow between project team members, to ensure deliverables are on time

4] Collaborate, problem-solve, and/or strategize situational tasks with team members

5] Emotional Intelligence

Shift: US Shift

Why Gocomet?

GoComet is a dynamic SaaS start-up that provides AI-powered transportation visibility solutions to revolutionize the trillion-dollar logistics sector. At GoComet, we are revolutionizing the logistics sector one day at a time, and every team member is committed to making it a reality.

We're seeking individuals who embody our core values, character, and attitude. While we recognize that skills can be developed with the right mindset and learnability, we prioritize those who share our philosophy. Our recruitment processes reflect this belief.

Look no further if you're looking for a diverse, talented, and vibrant workplace that recognizes and rewards hard work. We're ambitious, fast-paced, and unafraid to experiment, fail, learn, and ultimately succeed. This is us! Join our team if you share our culture and values.

We're an equal-opportunity employer. We welcome qualified applicants from all races, colors, religions, sexes, nationalities, sexual orientations, gender identities, and abilities.

We are hiring for multiple positions.

For any queries, feel free to write to careers@gocomet.com Know more about us: www.gocomet.com

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