Manager - Customer Service Excellence
Achyutam International - Consulting in HR & Finance
Noida, Uttar Pradesh, India
See who Achyutam International - Consulting in HR & Finance has hired for this role
Position: Manager - Service Execellence
Experience : 5 + years of experience
Qualification: BS degree in Business Administration or related field.
Role And Responsibilites
Experience : 5 + years of experience
Qualification: BS degree in Business Administration or related field.
Role And Responsibilites
- Technically support all Section functions, resources, and strategies through specialized advice in areas of expertise
- Provide advice and act as first level reviewer of all the work of staff, ensure that they are of appropriate quality and that resources are used effectively and comply with leading practices.
- Ensure that all customer facing transactions are executed in line with customer strategy resulting in higher satisfaction and timely delivery of services.
- Support the customer focused culture minimizing disruption to impacted customers ensuring customers are kept informed
- Improvising on Client Feedback to improve systems, processes & communication channels between clients & customers.
- Ensure that all staff acquire the required skills and knowledge by providing coaching and counselling
- Support in development of policies and procedures for various functions within the Section
- Training and development for CSA on Processes, SOP’s, Soft skills & Customer Delight
- Onboarding new Customer Service Agents, responsible for recruiting, screening, hiring. Train agents on Processes, soft skills & systems.
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Other -
Industries
Business Consulting and Services
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