6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create, manage and convert high-quality pipeline to revenue.
Our People:
People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Accountability, Growth Mindset, Integrity, Fun and One Team. Every 6sensor plays a part in defining the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers.
We want 6sense to be the best chapter of your career.
We are seeking a skilled and experienced Customer Support Manager to lead our customer support team. The ideal candidate will be passionate about customer service, highly organized, and capable of managing a team to deliver outstanding support experiences. The Customer Support Manager will play a crucial role in ensuring that our customers receive prompt and effective assistance with their inquiries, concerns, and technical issues.
Role Responsibilities
- Oversee and manage the daily operations of the customer support team, ensuring that all inquiries are handled promptly and professionally.
- Develop and implement customer support policies, procedures, and standards to ensure consistent service delivery and customer satisfaction.
- Train, coach, and mentor customer support representatives to enhance their skills and performance.
- Monitor and evaluate team performance metrics, such as response times, resolution rates, and customer satisfaction scores, and implement strategies for improvement as needed.
- Serve as the primary point of contact for escalated customer issues, working closely with other departments to resolve complex problems and ensure customer satisfaction.
- Collaborate with Product and Engineering teams to provide customer feedback and insights for product improvement and development.
- Stay up to date on industry trends and best practices in customer support and implement innovative approaches to enhance the customer experience.
- Handle customer escalations and complaints in a professional and empathetic manner, seeking to resolve issues to the satisfaction of the customer and the company.
- Establish and maintain a working knowledge of the 6sense product
- 3+ years of Manager experience required.
- 5+ years of Customer Support experience required.
- 3+ years of SaaS experience
- Customer-service oriented mindset and a problem-solving attitude.
- Strong leadership skills with the ability to motivate and inspire a team.
- Demonstrated ability to handle escalated customer inquiries and complaints with professionalism and empathy.
- Excellent communication and interpersonal skills, with the ability to interact effectively with customers and team members at all levels of the organization.
- Ability to work effectively in a fast-paced environment and adapt to changing priorities.
- Strong problem-solving skills and the ability to make decisions under pressure.
- Proficiency in customer support software and CRM systems.
- Knowledge of and experience with SQL.
Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We’ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices.
We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds.
Equal Opportunity Employer:
6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to jobs@6sense.com.
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Other -
Industries
Software Development
Referrals increase your chances of interviewing at 6sense by 2x
See who you knowGet notified about new Customer Service Support Manager jobs in Pune, Maharashtra, India.
Sign in to create job alertSimilar jobs
-
Senior Manager Customer Support
Senior Manager Customer Support
Focus Edumatics Pvt Ltd
-
Manager, Customer Support (India)
Manager, Customer Support (India)
Vimeo
-
Manager, Customer Care (Night Shift)
Manager, Customer Care (Night Shift)
Toast
-
Manager - Customer Services & Account Management
Manager - Customer Services & Account Management
Razorpay
-
Global Customer Care, Sr. Manager
Global Customer Care, Sr. Manager
Smith+Nephew
-
Group Manager - Customer Services & Account Management (Zonal Manager)
Group Manager - Customer Services & Account Management (Zonal Manager)
Razorpay
-
Customer Service Manager (for E-Commerce/Shopify Brand)
Customer Service Manager (for E-Commerce/Shopify Brand)
Pomelo
-
Manager - Customer Service Excellence
Manager - Customer Service Excellence
Achyutam International - Consulting in HR & Finance
-
Manager - Customer Service
Manager - Customer Service
Siemens
-
Director of Customer Implementation and Support
Director of Customer Implementation and Support
Infinx
-
Customer Care Manager
Customer Care Manager
Mahindra Group
-
Customer Support Manager
Customer Support Manager
Rippling
-
Customer Care Manager
Customer Care Manager
Mahindra Group
-
Manager Global Customer Service
Manager Global Customer Service
Study Group
-
Manager - Customer & Channel Support
Manager - Customer & Channel Support
Nayara Energy
-
Manager of Customer/ Customer Service Manager
Manager of Customer/ Customer Service Manager
SyncUp
-
Manager of Customer/ Customer Service Manager
Manager of Customer/ Customer Service Manager
SyncUp
-
Manager of Customer/ Customer Service Manager
Manager of Customer/ Customer Service Manager
SyncUp
-
Customer Care Manager
Customer Care Manager
Mahindra Group
-
Customer Care Manager
Customer Care Manager
Mahindra Group
-
Customer Support Manager
Customer Support Manager
Cummins Inc.
-
Customer Service Manager
Customer Service Manager
Study Group
-
Customer Support Manager-PVBU
Customer Support Manager-PVBU
Tata Motors
-
Customer Support Manager
Customer Support Manager
Farvision ERP
-
Customer Care Manager
Customer Care Manager
Mahindra Group
-
Customer Care Manager
Customer Care Manager
Mahindra Group
-
M1 - Customer Service Manager I
M1 - Customer Service Manager I
Alight Solutions
People also viewed
-
Manager- Customer Service
Manager- Customer Service
-
Customer Care Manager
Customer Care Manager
-
Customer Care Manager
Customer Care Manager
-
Deputy Manager - Customer Service
Deputy Manager - Customer Service
-
Customer Support Manager, Travel
Customer Support Manager, Travel
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub