Manager of Customer/ Customer Service Manager- Apparel Industry

Clothing, Aviation, Hospitality, luxury retail brands only

• Synthesize feedback across the various customer channels and provide weekly updates to functional and category heads
• Oversee the Personal shopper program
• Design and manage the Membership program and associated members within the program
• Monitor all customer queries, response time, closure and escalations
• Tabulate the reviews post purchase
• Implement win-back programs
  
  

Experienced in navigating ambiguity and change with an entrepreneurial mindset.

• Track record of customer-centric decision-making.
• More than two customer-management roles previously, such as voice of customer,
  
  

experience design, customer care, customer intelligence, customer loyalty

• Preference for candidates who have worked in both online and offline space.
  
  

customer service operation / customer operation manager

Skills: customer care,customer intelligence,entrepreneurial mindset,customer,customer feedback analysis,customer query monitoring,customer-centric decision-making,operational activities,customer review analysis,customer loyalty,intelligence,win-back program implementation,personal shopper program management,membership program management,experience design,customer service,customer management,aviation,apparel,hospitality industry,retail