Milkbasket hiring Milkbasket - Training Manager - Customer Care Domain in Gurugram, Haryana, India | LinkedIn
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Reporting To - Chief Manager (Customer Excellence Team)
Position Responsibilities
Identify and assess the training needs of the Customer Experience Team through job analysis, career paths and consultation with managers.
Develop individualized and group training programs that address specific business needs.
Develop training manuals that target tangible results.
Implement effective and purposeful training methods.
Evaluate performance to ensure that training is meeting business needs and improving performance.
Assess employees' skills, performance and productivity to identify areas of improvement.
Drive brand values and philosophy through all training and development activities.
Effectively communicate with team members, trainers and management.
Create a curriculum to facilitate strategic training based on the organization's goals.
Select and manage resources, including working with both internal employees and training vendors to develop and deliver training.
Manage the technologies and technical personnel required to develop, manage and deliver training.
Keep abreast of training trends, developments and best practices.
Create reports to track progress.
Understand basic terminologies of Training and proficient in TNA/TNI, classroom training, customer sentiment understanding, onboarding and training new employees.
Specific Skills Required For The Role
Proven work experience as Training Manager or similar role
Knowledge of organizational effectiveness, management and training
Experience in planning and strategy
Familiarity with business and financial principles
Excellent communication skills
(ref:iimjobs.com)
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology, Management, and Administrative
Industries
Online Audio and Video Media, Technology, Information and Internet, and Internet Publishing
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