BNB Chain Innovation

Technical Ops Support

BNB Chain Innovation Netherlands

BNB Chain Innovation

Technical Ops Support

BNB Chain Innovation Netherlands
2 weken geleden 96 sollicitanten

Bekijk wie BNB Chain Innovation heeft aangenomen voor deze functie

Job Description

  • This is a 24x6 customer support team. Team members will be on rotation shift., covering support channels across, BNB Forum, Telegram group and Discord.
  • Strong understanding across BNB Chain ecosystem, including BSC, opBNB and BNB Greenfield.
  • Hands on technical support. Analyst issue and provide solutions and suggestions.
  • Manage bot setup and optimization for all TechOps channels across, BNB Forum, Telegram group, Github and Discord. Experience in discord/telegram bots and blockchain development would be a plus.
  • Research into cutting edge technologies(i.e. AI tooling) to automate and optimize processes.
  • Deliver a stellar customer experience(i.e. SLA)
  • Understand customer needs and how to meet unique challenges and goals
  • Seek product feedback and track usage/performance, driving our product roadmap
  • Build and maintain ongoing relationships with multiple stakeholders, both internally and externally
  • Partner with internal teams to drive long term solutions / product development decisions
  • Work in a quick changing environment

Qualifications

  • Candidate needs to be in the EU/US time zone.
  • Excellent English in both speaking and writing. (Mandarin would be a plus).
  • Programming skills in javascript, typescript, golang, solidity, etc.
  • Min 1+ years of experience in a technical support role.
  • Technical degree
  • Strong analytical skills
  • Ability to understand and troubleshoot complex technical issues
  • Strong communication skills with internal and external stakeholders
  • Excellent people skills to monitor.
  • Interest in blockchain and crypto technologies.
  • Experience with blockchain is a must.

Additional Information

What can you expect from a career at BNB Chain?

  • Become part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities.
  • Work alongside diverse, world-class talent, in an environment where learning and growth opportunities are endless.
  • Tackle fast-paced, challenging and unique projects.
  • Work in a truly global organization, with international teams and a flat organizational structure.
  • Enjoy competitive salary and benefits.
  • Balance life and work with flexible working hours and casual work attire.

BNB Chain is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

  • Senioriteitsniveau

    Niet van toepassing

  • Soort baan

    Fulltime

  • Functie

    Techniek

  • Bedrijfstakken

    Technologie, informatie en internet

Voordrachten verhogen uw kansen op een sollicitatiegesprek met BNB Chain Innovation 2x

Bekijken wie u kent

Ontvang meldingen over nieuwe vacatures voor Operationeel technicus in Netherlands.

Meld u aan om vacaturemelding te maken

Vergelijkbare vacatures

Ook bekeken