#BigCXUpdate 2024: Insights from Leading Customer Experience Innovators 💬 Learn from customer experience tech leaders and visionaries as they share their ambitions, objectives, and roadmaps. In CX Today’s CX Updates 2024 series, we interview a mix of these leaders and visionaries to get ahead of the customer experience tech curve. Here is a taster of what to expect 👉 https://lnkd.in/eUQPAbd3 #cx #cxnews #ccaas
About us
Next-Generation Customer Experience Technology News Customer Experience is now the most critical consideration for any brand. It doesn’t matter how affordable your products are, or how innovative your services could be. Your customers won’t consider your company if you can’t promise amazing experiences. Customer expectations are now higher than ever, but 93% of professionals believe that access to the right technology could bridge the experience gap. Studies from Twilio indicate that people receive around 63.5 notifications per day, not to mention endless emails, texts, and phone calls. When the time comes to reach out to your business for solutions to a problem, your clients want real, valuable conversations. Over the years, UC Today has emerged as your one-stop solution for insights into unified communications. Now we believe it’s time to deliver the same solution for CX. Introducing the arrival of CX Today. What to Expect from CX Today CX Today is our new website dedicated to all things customer experience. Just as you turn to UC Today for insights into unified communication, collaboration, and beyond, you can rely on CX today for a complete guide to customer-focused solutions. Though most companies understand how valuable customer experience is to their chances of success, business and consumer demands are evolving at an incredible pace. The technology and platforms we use are changing, and the contact centre decision-making process is transforming too. Throughout the year, CX Today will deliver everything you need to know about the CX space, covering essential topics like: Customer experience: Contact centre, CRM and collaboration Intelligence: Big data, analytics, and artificial intelligence People: Management, strategy, and best practices We’ll be keeping you up-to-date with marketplace news, customer stories, best practice guides, event coverage, and exclusive analytics, insights, and strategies too.
- Website
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https://cxtoday.com
External link for CX Today
- Industry
- Technology, Information and Internet
- Company size
- 11-50 employees
- Headquarters
- Manchester
- Type
- Privately Held
Locations
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Primary
Manchester, GB
Employees at CX Today
Updates
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💥 PICK OF THE WEEK 💥 CX Today's Charlie Mitchell introduces a trending story from across the CX space. Today, he introduces our story covering this week's announcement of the new Salesforce My Service Journey solution. In the rundown, Charlie highlights how the solution transforms the product discovery experience and helps Service Cloud users generate a greater ROI from their investment. For the full scoop, check out our article: https://lnkd.in/eVhsp3FF #cx #cxnews #crm #salesforce #servicecloud #productdiscovery
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Mastering Upselling without Being Pushy: 10+ Techniques for Customer Loyalty 💡 Done correctly, upselling can significantly increase your sales while strengthening customer loyalty 👇 https://lnkd.in/eJ9sYfBc #cx #cxnews #ccaas
Mastering Upselling without Being Pushy: 10+ Techniques for Customer Loyalty
https://www.cxtoday.com
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#BigCXUpdate: Avaya on Simplifying Its Product Names & Its Roadmap 🛣 CX Today’s Susie Harrison talks to Soren Abildgaard, CTO at Avaya. The video forms part of our Big CX Update series, where we find out all the latest from a series of prominent CX companies. In this episode, we talk everything Avaya, discussing: 🔴 Which products and services are resonating most with customers? 🔴 What’s on the roadmap, and how will that roadmap benefit customers? 🔴 The rising tech trends that are most impacting CX teams. Watch the full interview here 👉 https://lnkd.in/erJGRtEE #cx #cxnews #ccaas
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🆕 Salesforce Announces Its First Product Discovery Solution for Customer Service 🚀 The “My Service Journey” tool helps users navigate the various capabilities across Service Cloud 👇 https://lnkd.in/eapqGxAN #cx #cxnews #ccaas
Salesforce Announces Its First Product Discovery Solution for Customer Service
https://www.cxtoday.com
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#CXTrends: The Modern Contact Center: An Expert View 🧠 CX Today’s Charlie Mitchell hosts Vasili Triant, Chief Operating Officer at ujet.cx. The video forms part of our CX Trends series, where we deep dive into a series of trends from across the CX space. In this episode, we talk everything about the modern contact center, introducing: 🔴 The slow pace of change contact center experiences 🔴 How contact centers can shift their mindset 🔴 Smartphone-first service experiences 🔴 The contact center of 2034 Watch the full interview here 👉 https://lnkd.in/e_Uaangv #cx #cxnews #ccaas
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#BigCXUpdate: 8×8 Sees “Huge Appetite” for AI & Automation, Introduces Engage 🦾 CX Today’s Charlie Mitchell hosts Chris Angus, VP of Contact Center Engagement, 8x8. The video forms part of our Big CX Updates series, where we find out all the latest from a series prominent CX companies. In this episode, we talk everything 8×8, discussing: 🔴 Which products and services are resonating most with customers? 🔴 What’s on the roadmap, and how will that roadmap benefit customers? 🔴 The rising tech trends that are most impacting CX teams. Watch the full interview here 👉 https://lnkd.in/eEs-hkSX #cx #cxnews #ccaas
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The Critical Role of Social Perception in Understanding and Meeting Customer Needs In our hyperconnected world, decisions are often influenced by the opinions around us 👇 https://lnkd.in/ewdYBJ3Z #cx #cxnews #ccaas
The Critical Role of Social Perception in Understanding and Meeting Customer Needs
https://www.cxtoday.com
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Contact Center: What is an #AI-Powered Bot? 🤖 Bots are on the march. Leading platform provider Computer Talk Technology Inc. on the modernization of Interactive Voice Response 👇 https://lnkd.in/esEJ6grn #cx #cxnews #ccaas #ivr #contactcenter
Contact Center: What is an AI-Powered Bot?
https://www.cxtoday.com
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#CXTrends: Omnichannel: Could #GenAI Offer the Silver Bullet? Susie Harrison, Senior Content Editor, joined Kevin Shatzkamer, Managing Director of Google Cloud's Conversational Applied #AI Engineering team. In this session, they discuss ‘Google Cloud – Fusing Omni-Channel with Gen AI for Multichannel Success’. Watch the full interview here 👉 https://lnkd.in/e7RuwNkw #cx #cxnews #ccaas