Environmental, Social, and Governance
As leaders in Autonomous Commerce, we are embedding ESG best practices into our own operations and our supply chain.
We are committed to playing a leading role as both an ESG exemplar and as an enabler
Jeff Laborde,
Chief Financial Officer and Executive ESG Sponsor
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Environmental
Plan Zero
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JAGGAER is proud to be taking climate action and understands the importance of taking rapid and deep emissions cuts. That’s why in 2023 we set an ambition to be a net zero business by 2040. In more specific terms this means that we expect to reduce absolute scope 1, 2 and 3 greenhouse gas emissions by 42% by 2030 from a 2021 base year, and by 90% by 2040. Our near-term (2030) and net-zero targets have been validated by the SBTi. Our plan includes procuring renewable electricity where possible, transitioning to lower emissions company leased vehicles, engaging our supply chain and being mindful when travelling for business.*
* – JAGGAER’s Plan Zero ambition is set in good faith and non-binding.
Progress to Date
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We have already made great progress since first assessing our emissions in 2021. In 2022 our absolute emissions reduced overall by ~10%, mainly in our scope 3 purchased goods and services category through transitioning from traditional server technology to cloud infrastructure. In 2022, our scope 1 and 2 emissions increased slightly compared to the previous year and we associate this with offices being reopened post-COVID 19 and our customer facing teams travelling more. For further information about our 2022 progress, see our ESG Impact Report.
Supply Chain Emissions
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JAGGAER’s supply chain consists predominantly of hosting and infrastructure providers. In 2022, the vendors within our supply chain accounted for over 75% of our total greenhouse gas emissions which is why we are prioritizing the reduction of Scope 3 emissions.
JAGGAER’s ‘Cloud First’ initiative for enterprise systems consolidates the use of many cloud platforms dispersed over many locations into common cloud SaaS offerings, allowing JAGGAER to reduce dependency on less scalable data centers and on-premises hardware systems.
Migrating to third-party cloud-based hosting infrastructure service provider, AWS, is supporting our mission to minimize our greenhouse gas emissions. By 2025, AWS is expected to power its operations with 100% renewable energy by 2025. This has saved JAGGAER over 220 MTCO2e so far, with a further 37 MTCO2e saved as compared with on-premises computing equivalents.
Reforestation
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We have worked with the Reforest’Action project for several years, an organization that facilitates regenerative tree planting projects across the world. By 2023, JAGGAER had financed the planting and management of over 8,900+ trees in Peru, Ivory Coast, and South Africa. This generates a number of benefits including 1,335 tons of CO₂ stored over 30 years. See our Reforest’Action page for the latest tree count.
Social
Best Practice Employer
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JAGGAER was recognized by Gallagher as a U.S. Best-in-Class Employer in both 2022 and 2023 because of how we approach organizational priorities with a long-term outlook; provide high-quality, high-value benefits; and build and solidify a strong organizational culture through our communications. JAGGAER was recognized for its comprehensive framework for strategically investing in benefits, compensation, and employee communication to support the health, financial security, and career growth of its employees at a sustainable cost structure.
Human Equity
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JAGGAER offers equal employment opportunities to all. Sponsored by our Chief HR Director, Michele Hamill, our Human Equity program focuses on racial equality, human rights, and underserved communities globally in the context of Hiring, Promotion, and Recruiting as well as Philanthropy and Volunteerism.
In 2021 we engaged a third-party to analyze and assess our diversity and establish placement goals designed to take us to the next level. In 2022, females represented 40% of our total workforce and 33% of our Executive Leadership Team. In 2023, we launched a project team to further D,E & I at JAGGAER.
JAGGAER works to improve diversity including partnering and developing outreach programs with local colleges and universities. The global teams have in the past partnered with local universities and have intern programs. We also comply with Affirmative Action in the US and collect and analyze data on hiring, promotions, and terminations.
We regularly review opportunities for retention, education, training, work/life balance and review the socio-political impact of countries where JAGGAER team members are based. Training includes cultural sensitivity and unconscious bias.
Volunteering and Philanthropy
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Every member of the JAGGAER family is offered two days of work time to use for volunteering in their local communities to support underserved areas. Our Charitable Giving Fund, which was created in 2011 to support causes important to JAGGAER and its employees has contributed $300K+ to both national and local non-profit organizations through donations and grants.
Engagement, Reward and Recognition
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Employees can access learning weeks with topics ranging from product boot camps to well-being, and fitness. In the United States, JAGGAER offers an annual wellness reimbursement for each employee, as well as an Employee Assistance Program (EAP).
We have a strong career progression plan and work with employees on career paths. We offer continuing education reimbursement for college and post-graduate study on a role-by-role basis and encourage communication, transparency, and feedback including annual performance reviews. JAGGAER has a ‘Rockstar’ program whereby employees can nominate their peers for exceptional performance recognition.
Governance
Roles and Responsibility
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JAGGAER’s Board of Directors ESG Committee is made up of executive and non-executive directors who oversee the Environmental, Social, and Governance program and frequently reviews performance and makes a critical strategic decision. The Committee is chaired by a Non-Executive Director however overall accountability of ESG at JAGGAER sits with the CEO.
The ESG Taskforce, JAGGAER’s senior management committed to ESG, identifies priority ESG topics and is responsible for taking action, as well as tracking and reporting on agreed metrics.
Our Global ESG Manager is responsible for managing the ESG program, providing subject matter expertise, giving the best advice as well as reporting our progress.
Strategy and materiality
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We focus on ESG topics where we can make the biggest impact and those that hold the greatest importance to our internal and external stakeholders. Our ESG topics serve as a foundation for our ESG strategy which is aligned to the United Nations Global Compact and Sustainable Development Goals.
Procurement with Purpose
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JAGGAER requires all new vendors to complete an environmental, social, and corporate governance self-assessment. We also ask that our key strategic vendors complete an independent assessment through EcoVadis which enables us to gain further insight into our vendors’ environmental, labor & human rights, ethics, and sustainable procurement practices.
To mitigate risks in our supply chain, we expect all our third parties to adhere to applicable legal and regulatory requirements in their business relationships, and adhere to JAGGAER’s Third-Party Code of Conduct. JAGGAER releases a Modern Slavery Statement annually as required by UK law.
Ethics, Security & Privacy
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JAGGAER has a Conflict-of-Interest Policy, a Code of Conduct setting out JAGGAER’s requirements and process to report and deal with non-compliance, and an Integrity Reporting policy. JAGGAER ensures the segregation of duties, monitors financial transactions and provides training to employees and the board, and has recently updated its core policies. As well as the Code of Conduct JAGGAER maintains an Ethics and Anti-Bribery/Anti-Corruption Policy that all employees are subject to. Employees are required to review this policy regularly.
JAGGAER’s approach to protecting customer data privacy is described in the JAGGAER Trust Center.
Reporting
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JAGGAER is committed to being transparent in all communications and has released two ESG Impact Reports to date. See our latest report which we prepared in reference to the GRI Sustainability Reporting Guidelines core standard.
JAGGAER undergoes voluntary, independent assessments by EcoVadis covering Environment, Ethics, Labor & Human Rights, and Sustainable Procurement. In July 2023, JAGGAER LLC achieved a silver medal rating and scored in the top 9% across our industry and the top 20% of all companies rated. Subscribed organizations can request to view JAGGAER’s EcoVadis scorecard on the EcoVadis platform.
As a signatory of the UN Global Compact, JAGGAER will submit Communications of Progress as required.
Maturity Assessment
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