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AI is revolutionizing customer experience as we know it across our entire insurance industry. I’m looking forward to moderating Reuters Events Insurance upcoming webinar where we’ll be discussing all things AI, data & CX 🤖📊💥 All are welcome to attend - these panelists are bringing insights from the trenches on what is real and being implemented today; don’t miss your chance to level up and leverage these experiences. You can sign up for the session here ➡️ https://lnkd.in/etxPRQt7 📅 Date & Time: Thursday, August 15th, 2 - 3PM EDT 📌 Topic: Elevate the Customer Experience with Robust Data & AI Strategies We’ll be discussing how to: ✔️ Deploy GenAI and behavioral analytics to earn policyholder loyalty ✔️ Drive efficiency without compromising human connection ✔️ Craft personalized and consistent experiences that drive customer engagement Can’t make the date? Register anyway to receive the recording afterwards! #insuranceinnovation #AIinInsurance #AIstrategy Alexandra Wilson

I’ve had the best week #doingbigthings across 🇨🇭🇬🇧🏴󠁧󠁢󠁳󠁣󠁴󠁿. While I cannot wait to update you on the entire journey and all the momentum, for now….I’m putting my feet up for the flight home; thanks Delta Air Lines for always making it happen ✈️. Always remember to embrace and enjoy the journey 🙌 #insuranceinnovation #atl #distributionmatters world tour 2024

On this Sunday afternoon, I'm excited to share a little story that captures the essence of this past week's moments with some very dear connections. On July 9, 2024, I found myself in the vibrant city of Zurich, Switzerland, eagerly anticipating #TaylorSwift's Eras Tour concert at the Stadion Letzigrund. The atmosphere was electric as thousands of fans gathered, united by their love for Taylor's music. As the sun began to set, the stadium came alive with the opening notes of her performance. It was Taylor’s first appearance in Zurich, and it was great to see Roger Federer in attendance, too, as Wimbledon shared on Instagram. Taylor's show was a masterpiece of storytelling through music, spanning her entire career. From the nostalgic tunes of her early days to her latest hits, each song resonated with the crowd in a unique way. The energy was palpable as we sang along to favorites like "Style" and "22." It was more than just a concert; it was a celebration of artistry, growth, and the power of music to bring people together. Just two days later, on July 11, I found myself in a completely different setting – the prestigious Court 1 at #Wimbledon in London. The contrast was striking: from the high-energy pop concert to the hushed anticipation of a tennis match. Yet, both events shared a common thread of excellence, passion and connectedness. At Wimbledon, I witnessed world-class athletes pushing their limits, demonstrating incredible skill and mental fortitude. Each point played was a testament to years of dedication and hard work. It was superb to see the inclusive angle Wimbledon brought to the game with the wheelchair events. The grace and determination displayed on the various courts were truly inspiring, and those who joined Lisa Wardlaw, IRYS Insurtech and I were able to benefit from a sunny day. Though different, these experiences highlighted the incredible heights humans can reach when they pursue their passions with unwavering commitment. Taylor Swift's journey from a young country singer to a global pop icon and the tennis players' paths to competing at Wimbledon are stories of perseverance and dreams realized. As I reflect on these events, I'm reminded of the importance of chasing our dreams, no matter how big they may seem. Taylor Swift's lyrics often speak of believing in oneself and overcoming obstacles, themes that resonate deeply with her fans. Similarly, the athletes at Wimbledon embody the spirit of determination and the pursuit of excellence. These experiences serve as a potent reminder that with dedication, hard work, and a bit of courage, we can all strive to achieve our goals, whatever they may be. Enjoy this musical carousel. Picked Shake it Off from Taylor. Thanking those in my life for making those experiences so memorable. Taffy Jo Mayers Patsy Wardlaw Auditee Dutt Arslan Hannani Bruno Sardinha Travelers Nigel Walsh Antony Elliott Paolo Mantero Zurich Insurance Wimbledon British Airways Marriott Bonvoy

Game ➡️ Set ➡️ Match 🎾🎾🎾 We are starting the day off at Wimbledon; certain to be an amazing day celebrating competitive athletes from around the world!!! Plus some insurance innovation congruent discussions!!! Let’s geaux; excited to be here IRYS Insurtech as we continue the #distributionmatters world tour 2024 🌎

Customer expectations need to be adjusted regarding risk, says Nationwide’s President, Personal Lines. Casey Kempton highlighted critical challenges facing the personal lines sector and spoke at length about opportunities for innovation and improvement during her recent live on stage session at Insurtech Insights USA 2024, moderated by Lisa Wardlaw. She said: "We need to educate consumers that insurance is there to help them recover from losses, not just maintain their property. By partnering with consumers and helping them understand their coverage, we can change this mindset. It’s about making insurance a collaborative process where the policyholder is more engaged and informed." Read the full story here: 👉 https://lnkd.in/gusudmqd #insurtechinsights #insurance #nationwide #personallines

After a crazy Fourth of July week (including me at the ER with a scare); I’m ready to reset and start this week off with a proper 🧨I’m off - officially for a whirlwind week #wheelsup ✈️🌎✈️ Cannot wait to show you what’s in store for this week’s world tour. Follow along as #doingbigthings unfolds 🔥🔥🔥 Thank you Motto® 🏴 for designing the perfect branded hat for my week and Delta Air Lines for always getting me exactly where I need to be on time🤍 #insuranceinnovation #aiininsurance #bigdata 💜🤍💗🎾🇨🇭🇬🇧🏴󠁧󠁢󠁳󠁣󠁴󠁿

Happy Fourth of July 🇺🇸🤍💙

What an episode this week on #insuranceunplugged! If you have not yet checked out this discussion with Alex Taylor from QBE Ventures…now is your chance!!! Cannot wait to hear what you think - I personally am watching how Alex translates this vision into speed and scale #onetowatch #insuranceinnovation #AIininsurance

This 🔥🔥🔥. Thank you Sunny Bonnell and Ashleigh Hansberger of Motto® 🏴 for bringing clarity and understanding to what it takes to deliver what is rare! I appreciate you both so very much 🎯🎯🎯 #innovation #rarebreed

🚀 Episode Alert! 🚀 The latest episode of #InsuranceUnplugged is now live! 🎧 Tune in as Alex Taylor Global Head of Emerging Technology at QBE Insurance Ventures takes the Hot Seat this week 🔥 Episode Highlights: - Democratizing Power of AI: Discover how generative AI empowers non-technical business stakeholders to optimize model behavior through prompt engineering. - Future of AI Adoption: Learn about the rise of large multimodal models (LMMs) and the emergence of multi-stage reasoning in AI, shaping the future of the insurance industry. - Rapid Tech Innovation: Understand how advancements in compute capabilities are making AI adoption more feasible and cost-effective for insurers. Don't miss out on Alex Taylor's expert insights on the transformative potential of AI in insurance. Click the link below to listen now! 🔗 https://lnkd.in/e5ZDztbm #InsuranceUnplugged #AI #GenerativeAI #Insuranceinnovation #Podcast #EmergingTech #QBEVentures