What power do you (or your team) see in leveraging generative AI? With Authenticx, we help teams: ✨Uncover the Unknown - Proactively surface topics directly from conversations, no anticipation of keywords or priorities required. 🔊 Eliminate the Noise - Save time decoding your data and receive auto-generated insights that immediately deliver value. ⌛Prioritize your Time - Allow AI to surface root causes of customer friction and correlate data across reports. Want to learn more about how we've built generative AI tools specifically for healthcare? Learn more here ➡️ https://hubs.li/Q02J5VpZ0 #authenticx #listenatscale #generativeAI #healthcareinnovation
About us
Authenticx was founded to be a solution for healthcare to listen at scale. Turn conversations into actionable insights with Authenticx + AI. Why? We wanted to reveal transformational opportunities in healthcare. With a combined 100+ years of leadership experience in pharma, payer, and healthcare organizations, we know first-hand the challenges and opportunities that our clients face because we’ve been in your shoes. In 2023, Authenticx was ranked No. 349 on the Inc. 5000 recognized as one of America and Indiana’s fastest-growing private companies.
- Website
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https://authenticx.com/
External link for Authenticx
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- Indianapolis, Indiana
- Type
- Privately Held
- Founded
- 2018
- Specialties
- Market Research, Healthcare, Insurance, Customer Experience, Customer Service, Quality, Marketing, Compliance, Software-as-a-Service (SaaS), Pharmaceutical, Artificial Intelligence (AI), B2B Enterprise Software, Patient Experience, Data Analytics, Healthcare Providers, and Healthcare Payers
Products
Authenticx
Machine Learning Software
Authenticx is a healthcare-focused software platform that ultilizes the power of everyday conversations to listen at scale. Authenticx makes it possible to combine existing customer interactions across channels that are organized around your specific needs, interests, sources, and categories. Why is listening at scale important? The ability to analyze large samples of conversation data with AI provides invaluable context and insight into an entire customer population. Analyzing conversation data allows for faster business pivots and effective identification of opportunities and challenges. How do we do it? With the help of AI, Authenticx aggregates conversation data (calls, texts, chats, emails, and more) into one place so you can exponentially identify opportunities for your organization to enhance business outcomes. Authenticx builds specialized, reliable AI trained by healthcare professionals for healthcare professionals to drive confidence in evaluations and insights.
Locations
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Primary
9405 Delegates Row
Indianapolis, Indiana 46240, US
Employees at Authenticx
Updates
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Earlier this week Authenticx joined Girls STEM Institute (GSI) at Salesforce Tower to celebrate the OneCause #IndyTechGives fundraising campaign. Authenticx contributed over $6,000. Our team was grateful to partner with Dr. Crystal Morton and her amazing team at GSI and to share their mission of transforming communities by empowering young girls (and all youth) of color to become leaders, innovators, and educators who use STEM as a tool for personal and social change. As Crystal shared in her remarks, it's partnerships and fundraisers like these that build impact in our community and help change lives. Thanks to all who contributed to the campaign! We encourage you to stay connected to the Girls STEM Institute and their incredible work. 📺 Watch this video to learn more about GSI and their pillars: https://hubs.li/Q02H_NZ30 Interested in learning more about their organization? Read more about GSI, their story, and programming: https://hubs.li/Q02H_Xbj0 #GiveForGood #WeBelongHere #Culture #Donate #Fundraising #Authenticx
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Authenticx was created with a balance of head and heart by our founder and CEO, Amy Brown. After spending two decades working in a variety of settings across the healthcare and insurance spaces – from small companies to publicly traded enterprises — Amy saw firsthand both the opportunity and, oftentimes, the missed opportunity that healthcare organizations had. As the COO of a health insurance company, she knew that Operations housed the customer interaction data that could help grow revenue, and improve profitability by elevating the voice and insights of the customer. The challenge: there was no systematic way to pull those insights. Authenticx was founded as an insights solution that makes it possible for healthcare organizations to have a single source of conversational data, creating powerful and immersive customer analysis that informs strategic business decisions. Read the full Authenticx story: https://hubs.li/Q02HT4j80 #NothingReplacesListening #StartupCulture #HealthcareCX
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📣 Your greatest source of high quality, renewable insights are your customer calls 📣 Authenticx capabilities provide our customers with insights from every conversation in near-real time by: ⏩ Automatically identify key topics in conversations, no keyword training required 📊 Generating summaries of reports and correlating data to highlight drivers of CX friction 📝 Producing call summaries that are human readable, and can be sent to your CRM Request a demo to see it all in action ➡️ https://hubs.li/Q02HT0FY0 #authenticx #listenatscale #artificialintelligence #healthcareinnovation
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1 in 4 healthcare customers are stuck. The Eddy Effect™ is the most reliable metric to identify customer friction points for healthcare leaders. Much like when a large rock causes water to swirl in a river eddy, your customers are experiencing disruptive obstacles that impact their access to care, create gaps in therapy, and deteriorate their overall satisfaction. Learn more about how Authenticx leverages the Eddy Effect to drive positive impact 🌀 https://hubs.li/Q02HSvdx0 #CustomerExperience #AI #Healthcare #ListenatScale
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1️⃣ 1️⃣ Tip #11: Create a new reality to end your data-backed story. Dr. Sally Perkins, Sr. Manager of Storytellers 📖 at Authenticx, shares tips to improve and enhance storytelling through data. Each week, Authenticx will share a new data-backed storytelling tip from Sally. 💡 Want to get them all? ➡ Follow along weekly! #DataBackedStorytelling #DataStorytelling #Storyteller #StorytellingTips #StorytellingTechniques #DataAnalysis #VoiceOfTheCustomer #NothingReplacesListening #Authenticx
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We're on a mission to help humans understand humans. But what do we mean when we say that? We mean that by listening to the actual voices of your customers, there's enormous upside to understand how people are interacting with your brand and services. Healthcare is complicated and impacts all of us, not as employees, but as humans. By seeking to hone conversation data, leaders have opportunities to ✨support their customers, 📈 improve quality, and 💡 gather insights. That's what Authenticx does, our platform was built to help humans understand humans. See how by learning more about our Montage Builder: https://hubs.li/Q02HCsH90 #AI #Healthcare #Authenticx #NothingReplacesListening
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Authenticx partners with pharma manufacturers and life science enterprise to harness the ✨ power of conversations✨ to support patient access, brand insights, vendor management, and risk mitigation. Our technology leverages AI capabilities to aggregate and report on prevalent topics and trends. ➕ bonus: this conversation data likely already exists inside your organizations See how we work with Life Sciences to aggregate topics and trends by download our product guide ➡️ https://hubs.li/Q02GZxgM0
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Did you miss our GenAI webinar in June? 👀 Get the webinar recap and watch the recording to learn about how the Authenticx platform is expanding its capabilities and insights powered by conversation data. See Authenticx's GenAI product updates 🔃 and get more resources and news to share by reading July's The Pulse. With The Pulse 📰, you can expect: - Blogs, articles, and important news - Reports, e-books, and other downloadable content - Helpful hints, tips, and Authenticx product insights - Upcoming events and webinars from Authenticx Join The Pulse 💓 by subscribing today! #Authenticx #Newsletter #Subscribe #ArtificialIntelligence #GenAI #AIinHealthcare #ProductUpdates #Webinar #Podcast #HealthTech #HealthcareInnovation
The Pulse: July 2024
Authenticx on LinkedIn
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Did you listen in on Part 1? Well, now's the moment because Part 2 is now live! Our founder & CEO Amy Brown was featured on Forbes Book Publishing Smarter Healthcare with AI 🎧 podcast with Dr. Hassan Tetteh MD MBA FAMIA. In this follow-up episode, Amy and Hassan dive deeper into how AI is understanding the patient experience, the power of conversation data and the importance of sharing the positive impacts made by frontline workers. “This conversation data plays a very important role in pointing out the reality of what consumers are facing — and it goes beyond a research paper or ‘this lobby here’ and ‘this lobby there’ — because we’re literally listening to the consumer base directly and you can start to see the interconnectedness and responsibility that we all bear. We all have a part to play in simplifying and making it better.” 🗣️ Amy Brown ➡️ Listen to Part 2 here: https://hubs.li/Q02GZ18J0 ➡️ Or catch-up on Part 1 here: https://hubs.li/Q02GZ1pP0 #Podcast #CustomerVoice #Founder #ListenAtScale #Authenticx