Top-shelf customer service can pay off in ways both measurable and nuanced. We explore how tapping into the right customer-service platform can do the work of legions and best-in-class AI use-cases for easing customer pain points. https://bit.ly/3Ri5W7T
About us
BAI provides financial services leaders with the industry's most actionable insights. For over 90 years, BAI's mission has been to empower leaders to make smart business decisions, drive positive change, and move the industry forward. Because a strong financial services industry helps consumers, businesses, and communities thrive. For more information, please visit bai.org.
- Website
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https://www.bai.org
External link for BAI
- Industry
- Financial Services
- Company size
- 51-200 employees
- Headquarters
- Chicago, IL
- Type
- Nonprofit
- Founded
- 1924
- Specialties
- financial services, banking, education, research, training, and events
Locations
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Primary
Get directions
Chicago, IL 60606-5242, US
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Get directions
Employees at BAI
Updates
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BAI has developed a document to help financial services organizations understand different types of check fraud and scams as well as provide resources on the components of a check and how to identify and prevent fraud. https://bit.ly/3VnH7Zy
Identifying and Preventing Check Fraud
info.bai.org
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In this article, BAI highlights both required and recommended policies and procedures that businesses should have in place to demonstrate they are operating within the guidelines and avoid being fined or issued consent orders or enforcement actions. https://bit.ly/3Ls1dxr
CFPB Required and Recommended Policies and Procedures
info.bai.org
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Factoring in employment and rental history means that banks get a clearer picture of borrowers. https://bit.ly/3zsainb
Lenders benefit from proactive portfolio management and thinking beyond credit scores
bai.org
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‘Chevron’ and ‘Swipe Fees’ decisions may accelerate what’s already been a shift to court tests of banking rules. https://bit.ly/3L6ffEv
SCOTUS moves could impact financial services regulation – what should banks do now?
bai.org
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Customer-facing digital strategies have grown up. Just in time, too. Here comes mobile-tethered Gen Z, growing into their own sophisticated banking needs. https://bit.ly/4blgOJy
‘Digital first' isn't enough -- banks and credit unions must differentiate in a crowded field
bai.org
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Interest rates aren’t coming down fast enough to appease buyers and sellers are digging in. Here’s how mortgage lenders can help inexperienced borrowers. https://bit.ly/3zk2P9v
Many homebuyers feel shut out of the market. How can banks help?
bai.org
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A professor weighs the benefits and burdens of a strictly digital economy and its impact on banks. https://bit.ly/4eREyIi
Anticipating a cashless society
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Worried about AI risk? Tap “human-in-the-loop” trainers who remove misleading hallucinations. https://bit.ly/3XEskMH
How generative AI can transform banking CX -- it starts with more productive post-call work
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An overly cautious approach can create a vicious cycle for a downbeat local economy. Instead, diversify lending portfolios with data-informed decisions. https://bit.ly/45G7Jd4
Why boosting loan application volume is critical in a tight market