dealpad.io

We had an outage on one of our modules inside the Dealpad platform this week and didn’t know it until a customer informed us. Not ideal. We have a robust quality assurance process in place that all new code passes through prior to deploying into our production environment, yet this slipped. Shit happens and as a team we found the root cause and fixed it. Yet this moment reinforced how important the customer relationship is and always will be. As we’ve grown, naturally so has our customer base. When we first started out 4 years ago it was a business imperative to provide unscalable customer service and we’ve tried our best to keep to this level. It’s meant we’ve had to invest in customer success faster than most would and it’s forced us to prioritize customer feedback, questions and concerns above all else as a company, from product and engineering to marketing and sales, to finance and across non commercial motions. It’s kept us super close to the coalface with our customer, enabled us to provide the right kind of support that adds value and makes a difference, as opposed to just ‘checking in’ and my team deserve a huge amount of recognition for their unwavering commitment to exceptional success, as do our customers for their advocacy and partnership. This year, thus far, we have a 100% renewal rate, which frankly is incredible. What triggered this post? Well, one of our customers, Marilee Benson at Zen Healthcare IT sent this note into our support team and it made our week! “The care and attention DealPad clients receive is truly amazing.   This morning I went to upload a file and ran into an error.  I used the in-product "FEEDBACK" button Within MINUTES, I had an email from our Account Manager who asked for a bit more detail. Within a few more MINUTES, I had a note back that the issue had been fixed (they'd rolled an update out that morning) and the team even uploaded the document for me!  DealPad truly sets the client support bar extremely high - it's a model the rest of us should take note of!” It’s the response to mistakes that’s important, not the mistake itself. #customersuccess #saas

🚨 NEW PODCAST ALERT 🚨 Are you confident on your strategy & sales activity as a rep or a sales leader, looking into 2024? 💭 If not, you won't want to miss this episode... This week Freddie sat down with Hannah Ajikawo, to chat on borrowing credibility, buyer centricity & what the hell we do in 2024, as revenue leaders..?! Hannah is one of the best GTM strategy & execution consultants out there. Today, she's the CEO & Founder of Revenue Funnel, a middle of the funnel consulting firm helping tech and service businesses convert more at higher values. Here's short snippet of their conversation, on how rep activity has to change in 2024...🎯 Listen to the full episode using the links below! 🚨 Video: https://lnkd.in/dmk75VTG Audio: https://lnkd.in/dVSyPA3m Fancy getting in touch with Hannah? Join Revenue Funnel's waiting list here! 🚀 🎯 https://bit.ly/3GDI3Ca #salesleaderseries #b2bsaas #gtmstrategy

🚨 NEW PODCAST ALERT🚨 With 2024 around the corner, what should you be prioritising as a revenue leader? 🗓️ This week on the #salesleaderseries, Freddie speaks with Sam Jacobs on what every CRO should be thinking about in 2024, macro-economic trends & the future of SaaS (P.s, it’s not SaaS) 🤫 Sam is the CEO & Founder of Pavilion, the no.1 community & knowledge centre for high-growth professionals around the world. Having held many SVP & CRO roles himself, Sam has become one of the most influential & respected voices on software, sales & leadership. 🚀 Here's a couple minutes from the episode - full episode is out now on Spotify & Youtube! You won't want to miss this one.. 🎵: https://lnkd.in/eTPZ6QAn 🎥: https://lnkd.in/em32u__a Are you a revenue/sales leader thinking about next year? What are you focused on/worried about? 💭 #b2bsaas #leadership #revops

T-MINUS SOON til the most impactful 60 minutes you could have during your work day today a 1 pm ET! Jamal Reimer and Adam Baker are going to give out some super tactical tips to crafting your messaging to get executive buy-in and increase the deal sizes of the deals in you pipe and the ones to follow. They'll walk you through the most challenging part of closing larger deals and teach you how to better engage the entire buying committee. Be there to ask your toughest questions and get answers that will help you bring in more revenue and get commission checks you didn't think were possible. Sign up here, now 👉 https://lnkd.in/eaAq_hGv

Don't miss out on our latest live webinar, this Wednesday at 13:00 EST! Jamal Reimer and Adam Baker will be shedding insight on increasing deal sizes when selling to enterprises & keeping deal momentum up. If my last conversation with Jamal stands as a proxy for the knowledge you'll get out of this session, then you're in for a real treat come Wednesday. Sign up here 👉 https://lnkd.in/eaAq_hGv

Ever wish you had a crystal ball to see what your clients are thinking? 💡 Here's the next best thing: A deep dive into engagement insights. 📈 Track what works, ditch what doesn’t. 🔍 Adjust your tactics based on real data. 🏆 Turn insights into wins. It’s like having future-seeing powers, but for sales. It's just one of the ways dealpad.io can help. #futuresales #buyerengagement #dataispower

Less than 1 week away! Time to sign up is running out ⌛️ We're half way to our signup limit with less than 1 week remaining til Jamal Reimer and Adam Baker teach you a thing or 5 about how to increase deal sizes when selling to enterprises. Sign up here and finish Q4 on top 👉 https://lnkd.in/eaAq_hGv

🕵♂️ Sales reps need to be detectives, especially with the modern buyer. They're elusive, informed, and always two steps ahead. Your mission? Blend into their world, provide clues (aka value), and guide them without them even knowing. It's a thrilling chase, but when you crack it, the rewards are huge. Use dealpad.io to make solving the case a lot easier 🔍

Buckle up! Here's how to speed up your sales cycle: 1️⃣ Be Nimble: Adapt quickly, anticipate hurdles. 2️⃣ Stay Aligned: Know your client’s needs like the back of your hand. 3️⃣ Proactiveness: Engage with stakeholders before deals start to slip. Think of it like racing – it’s all about precision and timing! How do you stay on track? Check out dealpad.io and see 🏎 #SalesRacing #SpeedUp #FastTrackSuccess

🎃 Halloween's here, and it's not just ghosts that are giving sales teams the creeps! Are you haunted by these common sales horrors? 👻 The Ghostly Gatekeepers: Ever feel like you're talking to a wall? It's scary trying to reach decision-makers but only meeting their phantom protectors. 👽 Shapeshifting Deals: One moment, it seems like a sure thing; the next, it's vanished into thin air. Keeping deals alive can be a real witch’s brew of challenges. 🧟 Zombie Opportunities: They seemed alive once, but now they're just aimlessly wandering in your CRM. Time to bring them back to life? Don't get spooked out! While we can't promise a magic wand, there are ways to turn these frights into wins. 🕸️ Treat yourself to strategies that cut through the cobwebs, engage directly with the head honchos, and breathe life into undead deals. Wishing you a sales process free of scares this Halloween! 🧛♂️ #HalloweenSales #SpookyStrategies #NoMoreSalesFrights