CU*Answers community - it’s time to supercharge your member experiences. 🚀 Join us July 31 to learn more about the recently announced Glia + CU*Answers partnership. We’ll share how the Glia platform unifies voice, digital customer service, and AI with a ChannelLess™ architecture, helping to eliminate data silos, dropped context, as well as frustration for members and representatives. We’ll be joined by Adam Ferguson with Illinois Community Credit Union, the first CU*Answers customer to leverage this new integration. He’ll share how they’re using the integration to drive member growth and community education Register now to learn how your credit union can more effectively personalize member interactions while saving valuable agent time! https://buff.ly/3Y84Wrg #CreditUnion #Webinar #CreditUnionTech #MemberInteractions
About us
Glia is the leader and pioneer of Unified Interaction Management—redefining how companies interact with their customers. Our ChannelLess™ platform architecture powers seamless customer interactions across call center, digital, web, and AI automation.
- Website
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http://www.glia.com
External link for Glia
- Industry
- Technology, Information and Internet
- Company size
- 201-500 employees
- Headquarters
- New York, New York
- Type
- Privately Held
- Founded
- 2012
- Specialties
- Consultative Sales, Inbound Sales, SaaS, Platform, Engagement Centers, Customer Experience, Acquisition, Customer Support, Customer Service, Online Sales, and Contact Center
Locations
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Primary
30 W 21st St
New York, New York 10010, US
Employees at Glia
Updates
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We're excited to celebrate with our customer, Cardinal Credit Union, as they launch their new online banking platform! Their innovative solution enhances member experience and streamlines financial management. Congratulations to the Cardinal CU team on this significant milestone. We're proud to support #CreditUnions in their digital transformation journey. #DigitalBanking #FinancialInnovation #CustomerSuccess
We're thrilled to have launched a new online banking platform for our members at Cardinal Credit Union. Like I shared in the press release issued today: “We always strive to do the very best we can in providing the latest financial products and services. This initiative will enable our members to bank when, where and how they want using the latest and most secure digital tools.” This new platform provides features like personalized financial recommendations, a comprehensive snapshot of account activity such as funds, deposits, current loans and upcoming payments; the ability to transfer funds to external and internal accounts via Zelle and much more. Special thank you to our technology partners Lumin Digital, Velera, Zelle®, Glia and Bits of Stock™. Learn more here: https://lnkd.in/egSQD8HB
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Where does your organization rank? There’s a new unified way to benchmark the value of your customer interactions–digital, phone, and AI. 👀 You won't want to miss this #webinar TOMORROW (July 24th)! 👀 Reserve your spot now to see how to measure the efficiency, effectiveness and experience that you are creating for your #financialservices customers, policyholders, and members: https://buff.ly/4bICzDc #CreditUnions #Banks #Insurance #CX #benchmarks
A New Way to Measure And Demonstrate Your Value
go.glia.com
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Congratulations to our partner, Alkami Technology, on being named the first digital banking solutions provider to be certified by J.D. Power for “An Outstanding Mobile Banking Platform Experience”! As Alex Shootman, chief executive officer at Alkami says, "With mobile banking an essential technology for financial institutions, the user experience is more important than ever." At Glia we heartily agree and are proud to partner with Alkami to deliver superior experiences! #alkami #mobileapp #DigitalBanking #Banks #CreditUnions #CustomerExperience #CX #UnifiedInteractionManagement
#PressRelease - We are proud to be the very first digital banking solutions provider to be Certified by J.D. Power for “An Outstanding Mobile Banking Platform Experience”! This distinction places Alkami in the top quintile of all companies assessed by the J.D. Power mobile experience benchmark, taking into consideration both user satisfaction and a sustainable user experience (UX) practice. For more information, visit - https://bit.ly/4bZdLXX #MobileApp #DigitalBanking #FinTechNews #Banks #CreditUnions
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"The most progressive organizations are embracing a new model in which all #customerinteractions and channels are converged into one Unified Interaction Management (UIM) platform. Such an approach results in more responsive service, which has been proven to increase loyalty but at a lower cost-to-serve." Learn more about our Unified Interactions Index, a new benchmarking tool that allows financial services companies to evaluate their customer interaction strategies and better understand how they compare with peers. Check out the details in The Paypers:
Glia introduces the Unified Interactions Report and Index
thepaypers.com
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When it comes to #FinancialServices customer interactions are you ahead of the pack? The 2024 Glia Interactions Report is here, packed with invaluable benchmarks and insights to transform your customer experience strategy. 🚀 🔍 Discover: • Key trends shaping financial services • Best practices for digital engagement • Metrics that matter for CX success Don't miss out on this game-changing report! 💡 Download now and stay ahead of the curve: https://buff.ly/3W9QOet #CustomerExperience #DigitalTransformation #CX #Banking #Fintech #CustomerEngagement 👇 Watch the video for a sneak peek! 👇
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The experience #insurance carriers provide to their #insuranceagents can truly set them apart from the competition and earn more of their business. Our own Ryan Clissa shares tips on how carriers can make it easier for agents to place business with them in an article for The Insurance Board:
The Secret Sauce to Getting More Business from Your Agents - The Insurance Board
https://theinsuranceboard.com
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🔍 Are you measuring customer experience the right way? Introducing the Unified Interactions Index – a revolutionary approach to understanding and improving CX! 📊 Dive into our latest blog post and transform your customer service strategy: https://buff.ly/3YbEqgK #CustomerExperience #CX #UnifiedInteractionManagement #Banking #Insurance #CreditUnions
Inside The Unified Interactions Index - Glia Unified Interaction Management
https://blog.glia.com
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“Through working with hundreds of #banks, #insurance carriers, and #creditunions, we’ve recognized that measuring customer experience alone isn’t enough to indicate concrete business outcomes. We’ve created the Unified Interactions Index to deliver a new, more effective way to define and measure the value of customer interactions – it’s the first benchmarking tool of its kind.” Discover where you rank among similar organizations with our Unified Interactions Index, unveiling a new way to benchmark your #customerinteractions strategy: https://buff.ly/3xSvQcd
Glia Launches Unified Interactions Report and Index, Unveiling New Industry Benchmarking Tool for Customer Interactions
glia.com
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As the insurance industry continues to evolve, carriers must remain agile and responsive to changing agent preferences and needs. In Insurance Innovation Reporter, our own Ryan Baillargeon discusses how prioritizing #digitalinteraction opportunities and offering seamless #serviceexperiences can help carriers strengthen agent relationships, increase efficiencies and carve out a competitive advantage. Check out more here:
Enhancing P&C Agent-Carrier Relationships with Digital-First Experiences | Insurance Innovation Reporter
https://iireporter.com