When you’re evaluating a Systems Integrator (SI) partner for CX technology, do you REALLY expect there to be much difference among your options? Doesn’t every SI partner claim they have the best team and are way more strategic than the rest? Yes, but very very very few can say that their CX strategy, roadmap, and implementation services are so good, that they have a 5-star rating and 97% CSAT across 2,500 projects. Okay, no one can say that but Envoy! To learn more, read today's blog, which shares the top 3 benefits that our mid-market and enterprise customers report. Benefit #1: Organizations working with Envoy scale #CX way more with far less Benefit #2: Envoy’s customers choreograph the #customerjourney with ease Benefit #3: Global organizations who partner with Envoy confidently chart an AI-enabled path for positive change #customerexperience #cx #AI #artificialintelligence https://lnkd.in/gdMtcVit
Envoy
IT Services and IT Consulting
San Francisco, California 3,419 followers
Great teams deserve great tools.
About us
Envoy’s strategic services transform CX into a major competitive advantage. We work with CX teams to harness tech disruption with tip-of-the-spear strategy, roadmap, and implementation projects. No one else can say that their 50 experts have earned a 5-star project rating across 2,500 projects! Learn more at https://goenvoy.co/.
- Website
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http://www.goenvoy.co/
External link for Envoy
- Industry
- IT Services and IT Consulting
- Company size
- 11-50 employees
- Headquarters
- San Francisco, California
- Type
- Privately Held
- Founded
- 2015
- Specialties
- Implementation, Data migration, Technical Services, Training, Reporting, Customization, Custom Help Center, Optimization, Professional Services, Design, Customer Experience, Change Management, Zendesk, Ada, and Gong
Locations
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Primary
Get directions
San Francisco, California 94117, US
Employees at Envoy
Updates
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Don't miss out on tomorrow's webinar "Empowering Support Agent Excellence with Thoughtful AI" with Laura Ragsdale and AptEdge! You can register here: https://lnkd.in/g6K4hVx5 https://lnkd.in/gHuX7hdy
We're going live with some amazing people April 4th, 12pm PST. Join us for a rich conversation about AI and customer support! Register below. We will open up an AMA at the end. Laura Ragsdale Renee Bastine Charles R. Coaxum, PMP Aakrit Prasad #Supportagentsuccess #genai
Empowering Support Agent Excellence with Thoughtful AI
www.linkedin.com
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COOL NEW JOBS! Here are a bunch of great brand, social & creative roles that have been popping up in my feed & elsewhere (hit me up if I can help with an intro!): Director, Brand & Content Marketing - UnitedMasters https://lnkd.in/eERAPC2e Brand Marketing Director - Luxottica https://lnkd.in/es25q-mi Social Media Manager - Brooklyn Brewery https://lnkd.in/eyuQ-A-f Senior Manager, Global Social Marketing (Fenty Skin) Kendo Brands, Inc. https://lnkd.in/e-buSF-z Senior Director, Entertainment & Influencer Marketing - Tommy Hilfiger https://lnkd.in/e5wqB7fv Associate Director of Marketing & Communications - Apex for Youth https://lnkd.in/eJ7Exkuz Director, NA Influence, PR & Events - Calvin Klein https://lnkd.in/evBfTZfm Senior Manager of Global Brand Marketing - (MALIN+GOETZ) https://lnkd.in/e99vPTqm VP, Brand Marketing (Vans) VF Corporation https://lnkd.in/ev2bCTt7 Social Media Lead - Notion https://lnkd.in/eQJ39kRw Brand Design Lead - Notion https://lnkd.in/eWk4ChTh Social Media, Senior Manager - Dr. Dennis Gross Skincare https://lnkd.in/eNVmUCKq Art Director & Designer - polonsky & friends https://lnkd.in/ehmdJbZi Senior Copywriter, Social Media - Rivian https://lnkd.in/eBy4TjwN VP of Brand Partnerships - The Lighthouse https://lnkd.in/emGg5pm6
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Thanks for coming, everyone! https://lnkd.in/ggu5-p9f
What happens when you get a bunch of CX experts and the world's leading companies together? 🔥 A blast, obviously. 🔥 Yesterday, Envoy sponsored the Zendesk Showcase NYC, where we talked about all things AI for CX -- and how industry leaders are growing market-leading companies by better serving their customers & employees with cutting edge tech. After that, we had so much fun at dinner at female owned & operated, Michelin star Aroqa (YUM) with Caitlin Allen (Roberson), Aakrit Prasad, Megan Sherrod, Sofia Baudier, Anthony Pizza, Hassan Ghiassi (He/Him), Jessica Hannes, Tom Hissink, Luke Houser, and Starr Reeves from Watermark, SweetHawk, Knot, Esusu, and SpeedX. The best zingers from the day? To quote Cassie Kozyrkov - "What's the difference between ML and AI? If it's written in Python, it's probably ML. If it's in PPT, it's probably AI." 😂 And from @Adrian McDermott: "There were some people who grew up when the internet was very unfriendly because UI wasn't yet a thing." 😎 My favorite takeaways from the day: ** 70% of #CX leaders are rethinking their entire customer journey due to emerging tech like gen AI. 😮 ** 70% of CX leaders say positive outcomes from agents using bots. Only 36% of agents say tools are making their jobs easier. 😓 ** Employees spend an average of 1.8 hours every single day, searching for information in company databases. 😨 Our shift to #AI reminds me of what was a big discussion about the potential of having APIs over a decade ago. We'll look back in the future and see AI as the same kind of shift. Thanks for an amazing day, everyone!
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