incident.io

New office, new beginnings, same neon flame 🔥 We’re excited to share that earlier this week we bid farewell to our prior London HQ at 145 City Road, and relocated to a new space just south of Old Street Roundabout! Our amazing team worked tirelessly to prep the space for its grand opening, and we couldn’t be more thankful for their hard work. ❤️🔥 Get ready for lots of great things to come!

We’re back with another Behind the Flame 🔥 this time with Product Engineer Rory Bain. After joining 2 years ago, Rory not only helped launch On-call - he also kept the London office well-fed with homemade bread 🍞 One of the first to “rise” to a challenge, Rory embodies our value of “Find a way” every day. Clearly, we knead him around here! (Wink, wink) Head over to the comments to read Rory’s full interview ⬇️ #behindtheflame #lifeatincident #incidentios

Terraform users: ever feel like your IaC flow works against—and not with—your dashboard UX? We hear you! 😅 Tomorrow, tune in to hear from Product Engineer Rory M. on how configuring incident.io via Terraform makes incident response smoother with smart safeguards and intuitive controls. ✨

On paper, AI is your “perfect” employee: a fast worker, always on time, and no lunch breaks needed. 💪 But as AI becomes more common in incident management, we’re seeing new risks involving over-automation that replaces human actions. We’ll explore these themes in the final virtual event of our three-part Redefining incident management series: The power and pitfalls of AI. Join us as we hear from speakers like VP of Engineering Norberto Lopes and Product Engineers Milly Leadley and Rob Liddle on how too much control can make AI more harmful than helpful. 🤖 Like it or not, we can all agree: it’s the one team member we might need a deeper background check on. Register now: link in comments 👀

Incident channels can be noisy, but multiple streams are here to help you manage complexity and stay afloat 🏊✨ You can now split separate streams of work off a single incident, giving each its own Slack channel, Zoom/Google Meet call, and distinct leads and participants. Reduce bottlenecks, improve communication, and create incident response that flows effortlessly 🌊 Read more about multiple streams with the link in comments 👀 ⬇️

Today was a tough day in the cyber world, and a tough day for people around the world. With people stuck in queues waiting for flights, unable to pay for groceries, and facing cancelled medical appointment, it’s been eye-opening just how impactful incidents can be on our everyday lives. But today also reminds us how crucial it is to be prepared for these incidents. More incidents like this are all but certain—it’s a ‘when’, not an ‘if’. To the incident responders working tirelessly to resolve this chaos: we’ve been in your shoes. We’re sending virtual HugOps and good luck. 💙 If you’re curious to hear our take in more depth, our CEO, Stephen Whitworth, shared his thoughts on the situation. See comments for the link.

When it comes to incidents, we believe the risk of over-automation far outweighs the benefits. But what do you think? 🤔 Whether we like it or not, #AI is here to stay. We'll be exploring where its working—and not working—in incident management in our upcoming live virtual event, The power and pitfalls of AI. 🤖 Secure your spot now with the link in comments, and let us know which answer you chose. 👀

We appreciate a good outage, but this morning is certainly a tough one. Good luck to all the IT teams and businesses fighting fires today - you’ve got this! 💪 To confirm, our services are unaffected by this morning’s global outage for many Windows Machines. Our Web and Mobile interfaces remain available for those whose desktop environments are currently offline.

Thank you to those who braved the NYC heat and spent an evening with us and our friends at Cortex!🔥 We had a great time connecting IRL and sharing new ideas about what it takes to optimize customer experiences with incident response metrics and overall operational excellence. ✨

Is AI hitting the mark in incident response—or is it all buzz and no byte? 🤖 When it comes to incidents, we’re firm believers of accelerating human actions, and believe the risk of over-automation far outweighs the benefits. 🧠 On July 31st, join us for the third installment of our Redefining incident management series: The power and pitfalls of AI. We’ll be exploring in-depth where we’ve seen AI work—and not work—across hundreds of use-cases. Register now 👇