J.D. Power reposted this
As insurance shopping reaches new record levels seemingly month over month, it's no surprise that the Agent channel is getting a lot of new attention (cough cough GEICO). Insurance agents play a critical role in your customers’ experience with your brand and, consequently, in the future performance of your business. As insurers begin to double down on Agents, how can you ensure your organization isn't left in the dust? With an agent’s performance tied directly to end customer experience, how can you ensure that agents representing your brand are delivering on your brand promise? Click the link below to learn more about our newest strategic solution for the P&C industry, J.D. Power's Insurance Agent CX Training Program. 👉 https://lnkd.in/gRgXchfX #insuranceagents #autoinsurance #insuranceacquisition #insuranceindustry #customerexperience #CX #