Loop

Loop

Software Development

Columbus, Ohio 17,607 followers

More exchanges, fewer refunds.

About us

In a perfect world, Loop wouldn't exist. If we had our way, we'd live in a world where we're mindful about how we consume, we love every product we own, and we share values with the brands who create them. In reality, commerce isn't perfect and often breaks. Loop creates second chances. We're starting by revolutionizing the post-purchase experience. We've taken one of the most fragile commerce interactions - returns - and turned it into something consumers actually love, and that deepens our connection to brands and products. We take connection seriously on the inside, too. We're building a work experience that allows you to Be A Human First and prioritizes empathy and wellbeing. We view Loop as a special place in your career to shape the future of an industry and become a better person while doing it. You can grow faster here in a shorter amount of time - we'll give you space and trust you to fill it. Come help us build the future of ecommerce: www.loopreturns.com/careers

Website
https://www.loopreturns.com/
Industry
Software Development
Company size
51-200 employees
Headquarters
Columbus, Ohio
Type
Privately Held
Founded
2017

Locations

Employees at Loop

Updates

  • View organization page for Loop, graphic

    17,607 followers

    🌟 Celebrating our Summer 2024 Interns on National Intern Day! 🌟 Loop has 7 interns this summer across our Software Engineering and Sales Development teams. Their energy and dedication to learn are lighting up our teams both virtually and in our Columbus HQ. We can't wait to see what they accomplish next! 🚀 👏 #NationalInternDay

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  • View organization page for Loop, graphic

    17,607 followers

    At Loop, you get to choose where and how you do your best work. We call it our “Blended Working Environment.” We have 3 main Employee Experiences: 🏢 Office: Our HQ in Columbus, OH available for anyone who lives within commuting distance. 📍 Hub: Any city with 4+ Loopers within 45 minutes of each other. We currently have 16 hubs! ⭐ Secluded: Anyone who doesn’t live within range of an Office or Hub environment. And we have 3 main Work Modes: 🏠 Remote: Communication 100% through technology 🤝 In-person: Working physically in the same space 🔹Hybrid: Some people are remote, and some people are in-person Any combination of Employee Experiences + Work Modes = Blended Work Environment 🤯 Each Employee Experience comes with unique benefits. Some of our favorites: 💰 Budget for quarterly gatherings 💻 Reimbursements for the use of a temporary office space 😎 A dedicated “champion” who helps plan events 📱 Slack channels to keep in touch between gatherings TLDR: flexibility, connection, and fun benefits! Follow along as we share more about how Loopers are creating their very own Blended Working Environments! 🤩 #flexiblework #homeoffice #hybridwork

  • View organization page for Loop, graphic

    17,607 followers

    "Empty box" scams are striking some retailers hard, leading to considerable profit losses 📦 🤥 With nearly 14% of returns being abusive or fraudulent, we've crafted a blog that explores the various "empty box" scams impacting the industry and provides effective strategies to combat this form of returns abuse 💪 Don't miss out on these valuable insights—click the link below to read more 👇 https://bit.ly/3XQAO3E

    A guide to empty box scams (and how to combat them)

    A guide to empty box scams (and how to combat them)

    loopreturns.com

  • View organization page for Loop, graphic

    17,607 followers

    Large sales events require more planning than one might think 👀 Companies need to consider ramped-up product production, strategic logistics planning, and above all, heightened customer expectations for fast deliveries and easy returns. Kristen Kelly, VP of Product at Loop, recently spoke with FreightWaves about how merchants gear up for events like Prime Day. Despite starting preparations well in advance, slowdowns are inevitable during major sales. While merchants may not control speed entirely, they can still ensure a smooth customer experience by making returns easy and hassle-free 🚚 📦 “If a customer has a bad returns experience, that does impact whether they come back and shop with that brand. So you want to look at things that are convenient for them, that are cost-effective for them and the merchant themselves.” Follow the link below for more of Kristen's insights!👇 https://bit.ly/4fcuxFx

    Prime Day: Quick deliveries, easy returns key for retailers

    Prime Day: Quick deliveries, easy returns key for retailers

    freightwaves.com

  • View organization page for Loop, graphic

    17,607 followers

    We're thrilled to be named one of Gorgias's Technology Partners of the year! Thank you to the Gorgias team for this recognition. Here's to continued success, together! 🤩 🥂

    View organization page for Gorgias, graphic

    25,377 followers

    Our partners go above and beyond to drive success with the brands we serve. They amplify our efforts 💪, work seamlessly with our team 🤝, and ensure that Gorgias is the #1 CX platform 🏆 in ecommerce. Plus, they’re always on hand to deliver innovative solutions. Which is why we’re thrilled to honor both Agency and Technology Partners this year! These awards celebrate dedication, collaboration, and a shared vision that helps Gorgias brands thrive, optimize operations, and expand market presence. Thank you to our incredible partners in North America, EMEA, and APAC for your unwavering support and commitment to success. Here’s to continued collaboration and excellence! Agency Partners of the Year: TalentPop, custo.tech, Vervaunt, Domaine, Convert Digital Technology Partners of the Year: Loop, Klaviyo, Relo

  • View organization page for Loop, graphic

    17,607 followers

    Looking to maintain sustainability while expanding overseas? 👀 John-David Klausner, SVP of Business Development & Strategic Alliances at Loop shares valuable insights in SupplyChain Strategy's recent article on overcoming the challenges of balancing sustainable goals with global growth. Discover key strategies on: 🌐 Overcoming the challenges of cross-border expansion 🌿 Reducing the environmental impact of returns 🗣️ How retailers can respond to sustainability concerns 🌲 Implementing sustainable return policies ⭐ & much more! Click below to dive in 👇 https://bit.ly/3XV5gJO

    How can your business balance international expansion with sustainability ambitions?

    How can your business balance international expansion with sustainability ambitions?

    https://supplychainstrategy.media

  • View organization page for Loop, graphic

    17,607 followers

    Returns may be inevitable, but you don’t just have to manage them – you can master them 💪 We partnered with InternetRetailing on their latest DeliveryX Returns Report, packed with brand new consumer data for an insider look into what UK shoppers really think about your returns 👀 🇬🇧 Download the report to uncover expert strategies for how brands can harness technology to minimise returns and reduce costs 💯👇 https://bit.ly/4bHTDcp

    DeliveryX Returns Report 2024 - InternetRetailing

    DeliveryX Returns Report 2024 - InternetRetailing

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Funding

Loop 5 total rounds

Last Round

Series B

US$ 50.0M

See more info on crunchbase