Deliver groundbreaking results with proven CX AI solutions. In our Ultimate CX AI Collection, business leaders can explore key topics such as: ✅ Using AI to futureproof your CX activities ✅ Turning CX data into a strategic asset ✅ How our customers are achieving real results during every interaction Explore the collection: https://bit.ly/3LgtjeV #CustomerExperience #ArtificialIntelligence
About us
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
- Website
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http://www.nice.com
External link for NICE
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- Hoboken, New Jersey
- Type
- Public Company
- Founded
- 1986
- Specialties
- Big data capture and analysis, Multi-channel interactions Recording, Financial crime solutions, Customer experience management solutions, Security and public safety solutions, Workforce Optimization, Customer Journey Solutions, CCaaS, Cloud CX, Omnichannel Recording, Workforce Engagement Management, and Real-time Authentication
Locations
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Primary
221 River St
Hoboken, New Jersey 07030, US
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22 Zarhin Street
Ra'anana, 43107, IL
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160 Queen Victoria Street
2nd floor
London, EC4V 4BF, GB
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71 Robinson Rd
#04-02
Singapore, 068895, SG
Employees at NICE
Updates
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Customer service agents see a silver lining in AI — at least two new studies indicate agents believe generative AI will enhance their jobs and not eliminate them. NICE's Barry Cooper, President, CX Division, noted that the lure of AI’s three A’s — augment, automate, and accelerate — assists businesses to deliver “better employee and customer experiences." Read more on Techstrong.ai: https://bit.ly/4bQbXjP #CustomerExperience #ArtificialIntelligence
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Today's contact centers have evolved from just traditional phone calls to multiple channels from emails to social media to chatbots. Join Michele Carlson, Senior Marketing Manager of Product Marketing at NICE, to learn how AI is the catalyst for unlocking unparalleled CX opportunities. Check out our MIT Technology Review podcast series🎙️https://bit.ly/3SdPExt #CustomerExperience #ArtificialIntelligence
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Expectations for GenAI’s impact remains high, with many CX leaders predicting the technology will lead to significant or disruptive change in their respective industries in the years ahead. In fact, 65% of organizations are regularly using GenAI–nearly double the percentage from 10 months ago. Learn how to “Seize the AI” in 2024 and beyond 💡 https://bit.ly/3Sc1Tuq #CustomerExperience #ArtificialIntelligence
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Our Fellowship of the Code just completed the Sparkathon, our annual 48-hour global hackathon! Teams from all product divisions innovated with creativity and teamwork, bringing forward ideas to shape our future products and revolutionize customer experience. Congratulations to all participants for your courage and wisdom. See you next year! #LifeAtNICE #Sparkathon #Hackathon
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Improve your CX initiatives with valuable real-world advice. The Gartner® report, “Peer Lessons Learned for Contact Center as a Service Solutions Implementation,” reveals key insights such as: ➡️ A holistic view on implementation ➡️ How to develop a robust transition plan ➡️ The importance of comprehensive training Read the report: https://bit.ly/4ePWZNz #CCaaS #CustomerExperience
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For years, Fifth Third Bank relied primarily on customer surveys to gauge customer sentiment about contact center interactions. The survey results gave managers and supervisors little visibility into agent contributions to customer experience. By partnering with NICE, Fifth Third Bank now analyzes every interaction and provides additional intelligence on agent behaviors, resulting in more effective coaching conversations and improved customer experience. Read more: https://bit.ly/4d5Cv1n #CustomerExperience #ArtificialIntelligence #WinWithEnlighten
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Are you ready to Go for the CX Gold? Join our upcoming LinkedIn Live event as NICE's Andrew Traba and Heather Hughes recap Olympic-sized strategies from recent webinars with Forrester and Metrigy. 🏆 Discover why over 70% of CX leaders are increasing their investment in AI to benefit customers, agents, and the overall brand. Additionally, learn five key steps to boost your CX ROI and achieve podium-worthy success during this Olympic season! We'll see you on August 1 at 12pm ET - register now! #CustomerExperience #ArtificialIntelligence #Paris2024
Going for CX Gold: Winning with CX AI to Increase CSAT, Sales, & Efficiency
www.linkedin.com
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Out with the old, in with the new. The catchword for today’s WFM is "engagement"! Tune in to this podcast with Wayne Mitchell, Planning & Scheduling Manager at EE, and Graeme Gabriel, WFO Solution Consultant EMEA at NICE, to hear how EE engaged employees and drove efficiency with NICE's Workforce Management solutions. Listen here 🎙️ https://bit.ly/46gh6jM #WorkforceManagement
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As the summer Olympics approach, another race is heating up: the pursuit of CX excellence. Is your brand sprinting ahead or falling behind in the CX AI arena? Discover 3 gold medal strategies to boost your CX performance in our latest #IgniteCXInsights newsletter.
3 ways AI can help you achieve CX gold
NICE on LinkedIn