Northwest Emergency Communications Center (NWECC)

NWECC operators consistently triage more than 300 non-emergency/ emergency calls per hour during peak hours. In some cases, that's as many as 6 calls per minute. Since April, overall call volume is up more than 10% which is typical during summer months. Just know that when moments matter, we'll be here when you call! #WhenMomentsMatter

Each month, our center provides performance data to each of our partner agencies and the public. This is important to us for two reasons: 1) it ensures equity among partners by using data as proof of the fair delivery of service, and 2) It provides a mechanism of transparency and accountability. Since April, average calls per hour have increased by more than 10%, bringing our average calls during peak hours (8am - 8pm) to approximately 6 calls per minute. When moments matter, we'll be here when you call. #WhenMomentsMatter

Oh, how time flies! Last week, NWECC Executive Director J.T. Manoushagian, MS, LCC delivered a six month update to the City of Saginaw's City Council. Tune in below to check out the full presentation! https://lnkd.in/gWSDVk99

Each month, our center provides performance data to each of our partner agencies and the public. This is important to us for two reasons: 1) it ensures equity among partners by using data as proof of the fair delivery of service, and 2) It provides a mechanism of transparency and accountability. Simply saying we deliver great service is not enough - we want to prove it month after month! When moments matter, we'll be here when you call. #WhenMomentsMatter

Each month, our center provides performance data to each of our partner agencies and the public. This is important to us for two reasons: 1) it ensures equity among partners by using data as proof of the fair delivery of service, and 2) It provides a mechanism of transparency and accountability. Simply saying we deliver great service is not enough - we want to prove it month after month! When moments matter, we'll be here when you call. #WhenMomentsMatter

At NWECC, our mission is to make communities safer by providing innovative emergency communication services. To do that, it takes great people. We are incredibly fortunate to have the best team members around, and we are thankful for all the ways they go above and beyond each and every day. When moments matter, we’ll be here when you call! #WhenMomentsMatter

Please join us in congratulating NWECC Communications Manager Whitney Moore on her selection as the Texas APCO Supervisor of the Year! She was recognized alongside other nominees and awardees at the Annual Texas Public Safety Conference in Denton, TX. Whitney is a pioneering leader in the field of emergency communications and is a well-deserving recipient of this award. Congratulations, Whitney!! #WhenMomentsMatter

Congratulations to our very own Communications Manager Whitney Moore on her nomination for Texas APCO's Supervisor of the Year Award! Whitney's dedication to the Northwest Emergency Communications Center (NWECC) and our partner agencies is unmatched, and we are thrilled by her nomination. Congratulations, Whitney! #WhenMomentsMatter

Last night, our center was presented a joint proclamation from the City of Saginaw, City of Lake Worth, and Eagle Mountain-Saginaw ISD in honor of National Public Safety Telecommunicator's Week. We are forever thankful for the trust given to us by our partner agencies and will continue to do everything in our power to ensure the delivery of innovative emergency communications services! We would like to extend a special thanks to Saginaw Mayor Todd Flippo, Lake Worth Mayor Walter Bowen, EMS ISD Superintendent Jim Chadwell along with their respective councils and boards for their unwavering support! #WhenMomentsMatter #NPSTW 📸 (L to R): NWECC Executive Director J.T. Manoushagian, ECC Operator Nicole Gonzales, Mayor Walter Bowen, and ECC Supervisor Erin Harner.

It's #NPSTW, and it's our honor to say THANK YOU to our amazing team of telecommunicators! #WhenMomentsMatter