Regal.io

Unanswered calls can't turn into revenue for your business... ...is false. Of course they can! Meet Regal, a modern outbound contact center solution making it easy for teams to find 25% more revenue — immediately. Calculate your incremental revenue and cost savings today with our interactive Regal Revenue Impact Calculator 👉 https://lnkd.in/ekFNhgzK

Got a minute? We've got something exciting cooking at Regal.io and Balto! 🎉 Join us for a webinar about how AI is shaking up customer experience and turbocharging outbound contact centers. 🚀 Here's the scoop on what we'll cover: - Data Power-Up: How modern customer interactions get a massive boost with the right data. - AI Beyond the Buzzwords: Tools that predict the perfect time and message for customer engagement, making every interaction count. - Virtual Agents: Meet the AI agents redefining what great customer experience looks like. - Trend Alert: From AI integration to next-gen customer engagement strategies, we'll cover it all. Curious about how these advancements can give your CX a serious upgrade? We got you. Don’t miss out on this chance to stay ahead in the game! 🏆 👉Register here: https://lnkd.in/eFs3RSsW #AI #ContactCenter #CustomerExperience #CX #CustomerEngagement #Webinar #Regal #Balto

🎙️ New Podcast Episode Alert! 🎙️ Heads up, marketers and sales pros! Our latest episode of the Outbound Contact Center podcast just dropped, and it's a game-changer 🤯 This time, Regal CEO Alex Levin sits down with James Hummer, VP of Sales at Ethos, to dive into the future of outbound engagement in contact centers 🚀 💡 Why tune in? - AI & Personalization: Learn how cutting-edge AI is transforming outbound interactions - Unique Experiences: Discover strategies to treat every customer like royalty - QA & Training: Get tips on maximizing AI agents' potential with effective QA and continuous training Ready to uplevel your outbound contact center? 👉 Listen here: https://lnkd.in/e6wYe8Mf #CustomerEngagement #AI #ContactCenters #Podcast #Regal #BusinessGrowth

Branded Caller ID is just one of many tools Regal.io provides to increase outbound answer rates. When used in the right contexts #BrandedCallerID can increase answer rates by 10-40% and reduce the number of calls it takes to reach a prospect or customer - creating a better customer and agent experience. But like any tool in your outbound playbook, #contactcenters need to know when to use it and when not to. Best Use Cases for Branded Caller ID: 1 - Outbound Sales Calls to Hot Leads 2 - Outbound Healthcare Calls 3 - Customer Support Callbacks 4 - Emergency or Security Calls When Not to Use Branded Caller ID (because it can lower your answer rates and business outcomes): 1. Cold Calls 2. Calls to Very Stale Leads 3. Collections Calls Gray Areas for Branded Caller ID: 1. Calls to Leads from 3rd Party Marketplaces 2. Churned Customer Winback Campaigns 👉 Read the blog post for examples of each of these use cases and results we've seen: https://lnkd.in/eCd8GGYD

🚀 Exciting News! Regal is teaming up with 8x8, through the 8x8 Technology Partner Ecosystem, bringing together two industry leaders to redefine the customer experiences created by outbound contact centers. Outbound contact centers are telling us that they are unable to reach customers and engage them in critical personal touches. What’s interesting is that 65% of customers WANT to talk with you. So how can you bridge this gap? Use Regal’s innovative Journey Builder to listen to customer behaviors online, and then orchestrate outbound conversions using 8x8 calls as well as Regal’s SMS, email, and AI Agent capabilities. Through this partnership, Regal and 8x8 make it easier for businesses to connect with their prospects and customers, and turn them into lifetime customers. Together, we’re setting a new standard in customer interaction. Ready to see what this powerhouse combo can do for your business? 👉 Learn more about our partnership and integrated solutions here: https://lnkd.in/ekgmn8nk #Regal #8x8 #CustomerEngagement #Innovation #BusinessGrowth #TechPartnerships

🎉 Exciting news from the Regal team! 🎉 Regal.io has earned 10 Summer G2 Awards, including Best Support, High Performer, and Easiest to Do Business With. We also clinched multiple awards in Conversational Marketing and Mobile Marketing. Our customers’ glowing reviews on G2 made this possible. Helping our customers innovate and solve their toughest challenges is our number one priority. Every new badge reflects our commitment to this mission. To our customers, your priorities remain our north star, guiding every decision we make. A huge shoutout to our incredible team who ensures our customers are always treated like royalty. It’s an honor to be ranked so highly by those we serve. Here’s to continuing our journey of innovation, problem-solving, and excellence together! 👑 #CustomerSuccess #Innovation #TeamRegal #G2 #Grateful

🎧 Dive into Episode 7 of the #15MinuteFounder Podcast - Cracking the Code of AI Integration for Your Business! Join Alex Levin and Rebecca Greene, Co-founders of Regal.io, as they unpack the game-changing power of AI in transforming business interactions. 🚀 In this episode, Alex and Rebecca share firsthand insights on how AI can supercharge customer engagement and streamline operations. They’ll walk you through: - The real impact of AI on customer interactions and voice recognition - Key strategies for smart AI investments and fine-tuning models - Crucial QA and testing protocols to ensure AI works for you, not against you This isn’t just buzzwordy chit-chat – it’s your go-to checklist for integrating AI effectively. Perfect for founders ready to harness AI for growth. Watch here 👉 https://lnkd.in/eKcgDs8S Listen on streaming 👉 https://lnkd.in/eFZr3FTw #salespodcast #marketingpodcast #businesspodcast #growthpodcast #regalio #AI #Aitechnology

Struggling with declining answer rates? Consumers ghosting your texts? Can't handle the NYC heat? 🥵 We can’t fix the heatwave, but we can supercharge your customer engagement! ⚡️ Swing by our booth for a free audit of your customer journey Our experts will share the secrets behind how today's fastest-growing companies captivate their audiences 🕵️♀️ Plus, you'll leave with some cool new insights and a great giveaway 😎 🗓️ WHEN: July 29 – 30, 2024 📍 WHERE: Marriott Marquis Times Square, NYC BOOK YOUR MEETING 👉 https://lnkd.in/eaBKVcNP See you there! #affiliatesummiteast #ase24 #ase2024

Regal's Identity Resolution capability is able stitch together behaviors across different devices, channels and identifiers into a single 360 degree view of each of your users so you can deliver real #personalization with your #outbound, and drive more #revenue from #callcenter. Just one more reason #Healthcare, #Lending and #Education companies should move beyond their Legacy #CCaaS providers and "one-size-fits-all" outreach in favor of more modern tech. Learn more from this post from our Co-founder & CTO Rebecca Greene here: https://lnkd.in/gdryQJ3H

The fastest growing Home Insurance brands are using 💬 SMS in intelligent ways to drive higher customer engagement and more revenue. And with Regal.io you can:  👉 trigger event-driven SMS based on customers’ specific actions 🗓 send scheduled campaigns to target customer segments 🤖 turn outbound texts into conversations with our AI SMS Assistant or your agents. Don’t miss these 4 essential SMS campaigns for Home Insurance companies >> https://lnkd.in/eWwGfFFk Thanks to Kelly Chen - lead product manager and resident insurance expert - for writing this great post. #insurance #homeinsurance #sms #textmessagemarketing #smsmarketing #contactcenter #CCaaS #growth #marketing #revenue #ai