Reverence Care

Everyone on Reverence Care's business team is getting their hands dirty filling a shift or two as a front-line scheduler. Feeling grateful and inspired after my shift... WOW! What a remarkable role! 💟 My #1 takeaway: Give your scheduler a big hug today! 🤗 Imagine: The phone is ringing, and you're managing against a handful of open shifts (with different start times), and you're looking at a missed clock-in that might or might not be a no-call-no-show (and if it is, it's highly urgent!!), and you just got a text from a caregiver that they have a flat-tire and says their friend will cover for them this afternoon, but you also know that the friend is on overtime and is allergic to the client's cats. Never has prioritization been so important. You want to ensure that you are making the right decisions for your agency, the right decisions for your caregivers, the right decisions for your patients/clients. But where to go first? A few "so-whats": 1 - Schedulers really are doing God's work. And it's hard -- we all know it's hard -- but it's so, so needed to ensure sound care & patient experience. 2 - Clear guiding principles, good process-mapping, good data integrity -- basically, a "best practice" scheduling operating model" = is SO important to ensure success 3 - The value of the right technology is clearer than ever. We need to support and enable logic-based real-time prioritization/judgment calls, with a clear understanding of organizational goals and caregiver/patient priorities All of which means there's so much good work to be done here, and I'm thrilled for the part Reverence is playing supporting this work. But really, most importantly -- hug your scheduler 💛

Come join our team!

Thrilled to be named a Top Local Workplace by Homebase! Reverence is building a best-in-class scheduling workforce - enabling flexible working hours & empowering wonderful people with top technology. Onward! 🚀

Onward!

Come join our team!

📢 🏠 👩⚕️ Fresh back from Home Care Innovation Forum – a timely event! Three themes popped for me: 1) headwinds as opportunities, 2) humans & machines, 3) thriving with workforce constraints. Notes below, I hope helpful! – Headwinds as Opportunity – Headwinds include:  + Falling hours/client & hours/caregiver + Rising bill rates - will reduce affordability & shrink market for private duty  + Workforce constraints + Payment models predicated on pay-per-hour dynamics Quote: “Being a victim and just accepting what you get” won’t work in this environment. Opportunities:  + Better integration across care continuum – home care / home health / hospice + More risk sharing / new payment models (agencies creating differentiated impact will benefit) + Non-tech innovation - operating models, care models, office/team structures (including smarter standardization / centralization / center-of-excellence-ization / outsourcing) + Better utilization of existing software to improve “blocking & tackling” operations and drive consistency of excellence across locations  + Family caregivers - payment models supporting their work/efforts, and care models that integrate them more intentionally – Humans & Machines – Fascinating interplay between what was said onstage & off. Everyone sees dramatic potential for AI/ML, remote sensors/monitoring, etc – and some of the impact that technology is already having, in pockets, making operational workflows and care models more effective / efficient. At same time, operators are BEGGING for practicality. My house is on fire (see “headwinds” above). Don’t tell me what the firefighter of 2030 will look like. Hand me a ladder. Show me concrete use cases. At minimum, show me a clear path to use cases, tell me what I need to do now, and tell me why it’s worthy of my headspace in the coming 12 months. And, at root: This is an industry built on human touch, built on humanity. And when we imagine ourselves as future consumers of home-based care – what role will we want humans to play in our care? Our preferences will drive market demand, which will ultimately drive business models & care models. – Thriving in a Constrained Workforce Environment – Workforce constraints are obvious and will be enduring. Clear mandate to increase “net workforce” – not just hire faster – by setting up people models required to fuel the growth this industry rightly anticipates in the coming decade. Key themes: + Retention requires fostering a culture of connection within our teams – see above, re “humans & machines” + Automating workflows and prioritizing tasks can free up time, allowing caregivers to focus on delivering care, and enabling administrators to focus on human-centric work like managing a care-team and actively knowing clients & caregivers, in real-time, on a day-to-day and week-to-week basis Would welcome thoughts on above! And big thanks to HCIF for the excellent event.

Reverence 💛 Schedulers. Our newsletter, "The Scheduler", is by schedulers, for schedulers. Our goal: Making the scheduler role smoother, more effective, and more humane. Once and for all. 🎯 🎯💪 See Issue No. 1 here ➡  https://lnkd.in/eyyzCctc Subscribe here ➡ https://lnkd.in/eS3m43Ma Onward!! And happy scheduling! CC: Lee Hudson Teslik Manpreet Singh Dhalla Scott Erwin

Exciting opportunities here for the right candidates!

Excited to see Home Health Care News's excellent coverage of our "Home Care Agency of the Future" event! 💥💡🏠 Thanks 🙏 to Jisella Dolan and Manpreet Singh Dhalla for the thought leadership, and to Patrick Filbin and Andrew Donlan for the insightful article. Over the coming days, we'll post a series of clips from the event, for those who missed it! Now's the time - let's get home care operations right & ensure the coming wave of seniors has the support they need, when & where they need it! 💪😍 https://lnkd.in/efs48RuG

This is happening *tomorrow* 😎 Last chance to secure your spot! Details & sign-up link👇 Sign-up link ➡ https://lnkd.in/e4gMkCGr CC Manpreet Singh Dhalla Jisella Dolan