Hark

🔍 Meet Danie Feld, LPC Feld, our queen Director of CX Operations! She recently contributed a must-read article to The Hark Report, a publication that dives deep into customer experience insights and trends. Danie shares her expertise on building better Voice of Customer (VoC) programs. Here’s what you’ll discover: 🔹 Her biggest challenges in collecting customer feedback 🔹 Strategies for making customer insights valuable for leadership 🔹 Exciting discoveries from our VoC program 🔹 How our customers love to communicate 🔹 Danie’s dream improvements for customer experience Don’t miss out on these invaluable insights! #CustomerExperience #VoiceOfCustomer #CXExpert #CustomerFeedback

Customers are talking, are you listening? 🤔 Our very own Emily Rosato has meticulously mapped out 7 innovative strategies for gathering real customer insights using Voice of Customer data. This article offers a deep dive into how these methods can lead to substantial improvements and innovations. Tap the link and dive in to make the most of your customer interactions 👇 #Hark #CustomerSuccess #CustomerService #CS #CustomerExperience #CX

Wishing you and your loved ones a very happy 4th of July!

Reflecting on an incredible week at the Plug and Play Tech Center 🚀 It was inspiring to connect with so many forward-thinkers and innovators, all dedicated to pushing the boundaries of technology and business. Grateful to be included among such a talented group.  The main takeaway: Large brands are innovating more than ever—a bright future is definitely ahead! Here's to more innovation and collaboration in the future. #Hark #Innovation #TechEvent #Networking

There's an app for that... it's ours and it's officially on the Kustomer marketplace 🚀 This integration brings our two platforms together to deliver an incredible customer experience, and it's been a highlight working with the Kustomer team. Have you checked it out yet? Hark 🤝 Kustomer #Hark #CustomerSuccess #CustomerService #CS #CustomerExperience #CX #Partnership

Still so excited about this news... we’ve been recognized on The Lead's Leading 100 List 🎉 A huge thank you to our dedicated team and loyal clients for making this possible. Let’s continue to redefine customer experiences together! #Hark #CustomerExperience #Innovation #TheLeads100 #CX #CustomerService #CS

One of the things our clients love about using Kustomer is the flexibility and ability to integrate with other tools. We're always looking to integrate with tools that are just as obsessed with the customer as we are, so that's why we're SOO excited to announce that we're officially integrating with Hark! If you want to learn more about how brands are leveraging this integration, reach out to us or message Brian Walters and Fran Brzyski 😊

We're thrilled about our partnership with Open Late Collective 🌟 More than just an agency, they’re a collaborative hub of brand builders who masterfully blend strategy, insights, CX, and performance marketing. Working with their remarkable team has been nothing short of inspiring, and we're excited for the innovative solutions we'll deliver together. Here's to a future filled with incredible achievements and continued success! #Hark #Partnership #BrandBuilding #NewClient #ClientShoutOut

The one with a brew-tiful partnership (and if you don’t get the Friends reference, we can’t be, well, friends 😏). We’re so excited to be working with Terra Kaffe, the producer of Jennifer Aniston’s prized coffee maker (see - it all makes sense now!) to revolutionize their customer service experience. It's a privilege to support innovative brands as they elevate their customer interactions. Here’s to brewing success, one sip at a time ☕ #Hark #TerraKaffe #CustomerSerivce #CS #CGC #NewClientAlert

Is your brand making the most of Customer Generated Content (CGC)? 🤔 Our CEO, Fran Brzyski, breaks down ten unique ways top brands use CGC to turn customers into champions. Dive into how CGC fosters authenticity and drives growth, from marketing insights to even product enhancement 🚀 Ready to make your customers your biggest advocates? Tap the link to read more 👇 #CustomerExperience #BrandEngagement #CGC #CustomerGeneratedContent #CX #CustomerExperience