Congratulations to Girish Dharmaraj on his new role as CTO! 🎉 We are excited to announce that Girish Dharmaraj has been appointed as our new Chief Technology Officer. Girish brings a wealth of experience and a passion for innovation that will drive our technology strategy forward. Please join us in welcoming him to his new role and supporting him as we continue to push the boundaries of what's possible beyond Product and Technology! Additionally, Girish's team is hiring. If you are passionate about technology and innovation, check out our careers page: https://lnkd.in/gimDF_7z #CTO #Tech #CX #Product
About us
Toku creates bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. Recognised as one of the Top 230 High-Growth Companies in Asia-Pacific by the Financial Times and listed among the Top 40 Fastest Growing Companies in Singapore by The Straits Times and Statista, Toku provides an end-to-end approach. The company helps businesses navigate the complexities of global digital transformation and enhance their Customer Experience with mission-critical cloud communication solutions that deeply integrate with customer data and business processes. Toku combines global strategic consulting expertise, bespoke technology, in-country infrastructure, local connectivity and global reach. The business works with organisations as diverse as Singapore Airlines, foodpanda, JCDecaux, Gojek, Sony and numerous government agencies to move their communications and customer engagement to the cloud. Whether you are a cloud-based enterprise or just starting your digital transformation journey, Toku has solutions to suit your communications and customer engagement needs.
- Website
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https://toku.co
External link for Toku
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- Singapore, CBD
- Type
- Privately Held
- Founded
- 2018
- Specialties
- VoIP, International voice, SMS, Virtual numbers, DIDs, OTT, Wholesale, APIs, cloudcomms, CPaaS, UCaaS, and CCaaS
Locations
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Primary
63 Chulia Street
#15-01 OCBC Centre East
Singapore, CBD 049514, SG
Employees at Toku
Updates
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🥳 This year marks our 6th anniversary of Toku! We celebrated our journey with games, laughter and connections in Singapore, Kuala Lumpur and Manila. It's been a journey filled with teamwork and innovation over the amazing 6 years. Here's to many more years ahead! 💼 Ready to join the fun? Explore opportunities to be part of our team in the comments below. Shefali Sharma, Hui Qi Fwu, Ruvena Wee & Chay Creighton
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How crucial is customer experience amidst skyrocketing demand? Hear from Director of Customer Experience and Retail at M1 Limited, Stamford Low as he shares his personal experience 🎧 Tune into the full interview in the comments section below! Jonathan Mondon, CX Unlocked & Activeo APAC #CXUnlocked #CX #CustomerExperience #Podcast
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Curious about the tasks consumers trust to chatbots? 🤖 Today, we unveil the key activities where AI steps in: 🛍️ 54% seek chatbots for order updates 🗓️ 54% trust chatbots for booking appointments and confirmations ✈️ 40% use chatbots for changing travel arrangements What's the key takeaway here? ✨ Consumers trust machines for the mundane but seek human intervention when the stakes are high. Discover more insights on the evolving landscape of consumer preferences: https://lnkd.in/g5WCpW_W #Chatbots #AI #CX
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✨ The M1 Method: Insights into Seamless CX & Digital Transformation Success with Stamford Low ✨ From a 99% on-premises infrastructure in 2019, M1 Limited underwent a 180° shift to 99% cloud-based operations. Curious about the journey behind this transformation? In our new episode of CX Unlocked, Jonathan Mondon sits down with Stamford Low, Director of Customer Experience and Retail at M1, Singapore’s first digital network operator, as he unveils the secrets to M1’s transformational success today. What are you waiting for? Learn insights from one of Singapore's leading telcos: https://lnkd.in/gv_EP_mm #CXUnlocked #Podcast #CX #CustomerExperience #DigitalTransformation #M1 CX Unlocked & Activeo APAC
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🤖 Power up your customer experience with AI! We believe in empowering your agents and operations. Forget the notion of AI replacing jobs; instead, let us enhance your team's capabilities. 🚀 Empower agents: Anticipate customer needs for personalised, empathetic support. 🌏 APAC-tailored AI: Enhance accuracy for regional languages, transform interactions. ⚡ Boost productivity: Streamline tasks, focus on building stronger customer relationships. Ready for a CX upgrade? Let’s chat! Isuru Rajakaruna, Jonathan Mondon, Thomas Cazacu, Vidhi Agarwal, Shaun Wang, Kiew Peng Lau, Amelia Soon & Ann Loraine Labag #CCaaS #AI #ContactCentre
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📊 Delve into the world of Customer Effort Score (CES) with our comprehensive article! Discover the myriad benefits of tracking CES and how it can revolutionise your approach to customer experience. From reducing customer effort to reinforcing loyalty, CES holds the key to unlocking deeper insights into your customer interactions. Read the full article for a deep dive! Check out the link in the comment below 👇 #ces #ContactCentreMetrics #ContactCentre
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📈 In an era where AI has seamlessly integrated into our daily lives, becoming a norm across industries, the question persists: will gen-AI chat change consumers' perception? In this article, we dive into consumer perceptions of AI and its effectiveness. We explore the balance between human and AI interactions in customer service, consumer trust levels, and how businesses can leverage AI to enhance customer experiences. Read the full article in the comments below! 👇