Application Support Specialist

Are you passionate about driving the performance of enterprise-level applications to new heights? Do you thrive in a dynamic, collaborative environment where your skills in problem-solving and technical support can shine? We are seeking a talented Level 2 Application Support Specialist to join our client’s team and ensure the optimal functionality of their critical systems, including ERP, e-commerce, warehouse management, and point of sale applications.

What You'll Do:

• Problem Solver: Dive deep into complex application issues, providing not just answers but proactive solutions to our internal and external customers.
• Team Collaborator: Work hand-in-hand with an exceptional group of developers and support teams to enhance application performance, configuration, and compatibility.
• Support Guru: Deliver stellar technical support via email, phone, and our advanced ticketing system, making sure client satisfaction is always at the forefront.
• System Guardian: Monitor and uphold the integrity, availability, and performance of our enterprise applications, ensuring seamless operations across the board.
• Knowledge Champion: Create and manage detailed documentation that serves as the backbone for support processes and troubleshooting guides.
• On-Call Leader: Participate in an on-call rotation, ready to solve urgent issues that arise after hours, demonstrating your commitment and reliability.
• Effective Communicator: Engage with stakeholders efficiently, providing updates and comprehensive reports on issue resolution and system status.
• Reliable Teammate: Show up for your team and contribute to our shared goals with regular, punctual attendance and a can-do attitude.

Why Join:

• Impact: Your work will directly influence the operational success of major enterprise applications, impacting our company and customers positively.
• Growth: We are committed to your professional development and will provide opportunities for training and growth.
• Environment: Join a team that values cooperation, open communication, and a balanced approach to work and life.

What You Bring:

• Educational Background: A Bachelor’s degree in Computer Science or a related field, or an equivalent in experience.
• Proven Experience: At least 3 years in L2 Application Support or a similar role, with a strong background in supporting enterprise applications.
• Technical Proficiency: In-depth knowledge of ERP systems, preferably SAP, as well as familiarity with e-commerce platforms, warehouse management systems, and point of sale technology.
• Analytical Thinker: Exceptional problem-solving skills backed by an excellent understanding of ITIL frameworks, SLAs, and incident management.
• Communication Skills: Superb written and verbal communication abilities, essential for team collaboration and stakeholder management.
• Additional Skills: Proficiency in scripting and SQL is highly desirable, enhancing your toolkit for technical challenges.

This position is onsite to maximize collaboration and impact. If you are ready to step into a role that challenges and rewards in equal measure, we would love to hear from you. Apply today and be part of a team that's moving forward!

TechTalent Squared abides by all Federal EEOC laws.

TechTalent Squared is committed to equal opportunity employment for all employment practices, including hiring, training, compensation, benefits, promotion, termination, transfers and reductions-in-force, for all individuals without regard to race, religion, color, national origin, sex, age, disability, veteran status, genetic information, sexual orientation or gender identity, or any other status under applicable law.