Care Specialist- Supporting UK

Why Wellthy is for you!

At Wellthy , we dream of the day when taking care of the sick and the elderly becomes seamlessly human and tech powered. Wellthy is evolving the way we take care of each other. We are building better healthcare experiences for people with complex, chronic, and aging concerns across the US, Canada, UK and other countries.

As our Care Specialist supporting the UK, you will assist with various tasks to support families and individuals and address their unique caretaking needs by leveraging knowledge and expertise with UK benefits, healthcare systems, and programs.

You will report directly to the Director of Care, Global.

To Be Successful In This Role

• Meet a required task capacity threshold that aligns with hours worked and the nature of tasks, comparable to peers. Conduct research and assess large amounts of information effectively and creatively.
• Remains solution focused and engages in creative thinking to secure quality solutions.
• Communicates effectively and collaborates appropriately with internal teams such as Care Coordinators and Director of Care, Global.
• Demonstrate a willingness and ability to engage thoughtfully and clearly with our members; actively guiding our members when time permits for coverage
• Support with improving and updating Wellthy’s Guides and Team Resources.
• Represent Wellthy at events such as health fairs, open enrollments, and internal/external webinars (travel and expenses covered by Wellthy; if interested and when applicable)
• Other non-client-specific work, including but not limited to: feedback and guidance on Wellthy’s product, service, guides, etc.; contribution to the team culture; writing and advising for marketing materials; and support and teamwork for other service team members.
  
  

The starting salary for this position is £45,300.00 - £48,400.00

Location

This is a remote and UK-based opportunity supporting the UK territory. We ask that you work in a location that is:

• Private, with secure (not public) internet and phone access
• Suitable to safely and securely accommodate the sensitive information that you will be handling and communicating
• Given the nature of the material you will be working on and handling, you are required to work from a private, dedicated, distraction-free space
  
  

Qualifications

It is important to note that you will need the ability to work in a fast-paced environment, be flexible, creative, and be comfortable in knowing that we are constantly evolving.

• 1+ years work experience in Health Care, Caregiving field, as well as customer service or administrative experience.
• Demonstrated ability to plan and communicate effectively with members in a remote environment
• Experience researching and vetting medical providers and specialists
• Has done research to find resources and is comfortable with making calls to further vet those resources.
• Experience with various benefits, schemes and programs along with insurance claims specific to the UK.
• Familiar with the medical system and benefits in this region.
  
  

University Degree or Higher

• Proficiency with macOS systems, G Suite, Slack, 1Password
  
  

Qualifications That Are Preferred But Not Mandatory

• Housing: 1+ years experience in senior living facilities or property management, low income housing, or facility placement preferred
• Mental Health: Experience in mental health/ substance abuse with a general knowledge of diagnoses. Experience locating mental health providers, residential facilities, and support groups
• In Home Support: experience with private and agency in-home support services including childcare, elderly care, personal care
  
  

Total Rewards Package

• Salary Range: £45,300.00 - £48,400.00
• Remote work environment.
• Bundled supplemental insurance inclusive of Pension, Medical, and Dental
• Pension Scheme and employer contribution
• Mental health benefits.
• Employees accrue 20 days of Flexible Vacation annually, based on their work schedule (e.g., 120 hours for a 40-hour week), with additional days accrued after the third anniversary: 21 days after 3-4 years, 23 days after 4-5 years, and 25 days after 5+ years, up to a maximum of 25 days.
• Sick and Caregiving Days.
• Professional development initiatives for growth.
• Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted) and pregnancy loss leave.
  
  

Role Requirements

To work remotely, you must have a strong internet connection, quiet space to take calls and a professional (distraction free) environment.

Location:

This is a fully remote position.

What’s Next?

We encourage you to apply for this position by clicking the apply here button on job posting and attaching your resume. We understand that there is no “perfect” candidate and never expect every candidate to meet 100% of the qualifications listed above. We look for our Wellthians to enhance and advance our company from their past experiences. Our diverse backgrounds and perspectives are what make Wellthy a fantastic company to work for. We hope that you’re encouraged and even excited by that to get started with our process.

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability protected veteran status, or any other characteristics protected by law.

For those who require reasonable accommodations, please let us know on your application or email us at jobs@wellthy.com.