Chief Operating Officer (1048294)

Location: Salt Lake City, UT, USA

Salary: $300,000.00 USD Annually - $310,000.00 USD Annually

Description:

The Judge Group is looking for a remote Chief Operating Officer for an Independent Medical Review Organization! For immediate consideration, please send updated CV to Eric Landes at elandes@judge.com

Chief Operating Officer (COO)

Position Summary: As the Chief Operating Officer (COO) of our organization, you will be responsible for overseeing day-to-day operations and ensuring efficient and effective service delivery. Reporting directly to the CEO, you will play a critical role in driving operational excellence, optimizing processes, and enhancing organizational performance.

Roles:

Lead operational functions to drive revenue through process improvement.

Drive continuous improvement throughout the organization at all levels.

Promote our organization’s culture and values.

Guide the organization as a strategic member of the Executive Team.

Operational Leadership:

Major Responsibilities or Assigned Duties:

Provide strategic leadership and direction to all operational functions, including review processes, quality assurance, and client services.

Collaborate with the Executive Team to set and drive organizational vision, operations strategy, and hiring levels.

Own the implementation of business lines, ensuring seamless execution of new initiatives.

Drive continuous improvement and reduce cycle time through lean process improvement and technology partnerships.

Develop and implement operational policies, procedures, and initiatives to streamline workflows and enhance overall performance.

Foster a culture of continuous improvement, innovation, and excellence.

Team Management:

Build and lead a high-performing operations team, providing guidance, mentorship, and professional development.

Set clear objectives and performance metrics, monitoring progress and providing constructive feedback.

Promote collaboration, communication, and teamwork across departments.

Model behaviors that exemplify our organization’s culture, balancing performance management with team retention and engagement.

Client Relations:

Serve as a point of contact for clients, ensuring their needs are understood and expectations are met.

Develop and maintain strong client relationships, proactively addressing issues and identifying service enhancement opportunities.

Collaborate with the commercial team to identify new business prospects and drive revenue growth.

Quality Assurance And Compliance:

Oversee quality assurance processes, ensuring compliance with regulatory requirements, industry standards, and client expectations.

Stay informed about relevant regulations, guidelines, and best practices, implementing necessary changes to maintain compliance.

Quality Assurance And Compliance:

Oversee quality assurance processes, ensuring compliance with regulatory requirements, industry standards, and client expectations.

Stay informed about relevant regulations, guidelines, and best practices, implementing necessary changes to maintain compliance.

Conduct regular audits and assessments in collaboration with the Chief Compliance Officer and Vice President of Clinical Quality to identify areas for improvement and mitigate risks.

Financial Management:

Work closely with the CFO to develop and manage operational budgets, ensuring effective resource allocation and financial sustainability.

Monitor financial and operational performance against budgetary targets, identifying variances and implementing corrective actions as needed.

Identify cost-saving opportunities and efficiencies to maximize profitability without compromising quality or service delivery.

Qualifications:

Bachelor’s degree (business, engineering, or science-related field preferred); Master’s degree in Business Administration or Technology/Science (desirable).

At least fifteen years of experience in management and operational roles leading large high-functioning teams across diverse locations with proven experience in leading and growing organizations.

Healthcare background: Must currently or recently have worked for a healthcare organization (payor/health plan, provider, medical device, etc.).

Lean/Six Sigma and change management skills with a history of driving innovation across multiple teams, RPA, and continuous process improvement.

Strong collaboration skills to drive change.

Experience utilizing software solutions to create leverage across a knowledge-based enterprise.

Deep healthcare and/or clinical knowledge in a highly regulated environment.

Proven leadership and decision-making ability, especially when faced with difficult choices.

Demonstrated business planning skills and a track record of driving operational performance.

Ability to synthesize information into a compelling Board of Directors-level presentation.

Customer-focused with excellent interpersonal and influencing skills across the organization.

Excellent written, verbal, and presentation skills that translate into effective communication across all organizational levels.

Willingness to travel approximately 25% of the time.

For immediate consideration, please send updated CV to Eric Landes at elandes@judge.com

Contact: elandes@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com