Coordinator Group Event Services

Sphere Entertainment Co. (NYSE: SPHR) is a premier live entertainment and media company. The Company includes Sphere, a next-generation entertainment medium powered by cutting-edge technologies to redefine the future of entertainment. The first Sphere venue in Las Vegas opened in September 2023. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming. More information is available at sphereentertainmentco.com.

Who are we hiring?

The Coordinator Group Event Services will be responsible for providing day-to-day support, customer service, event planning, customer retention, service integration, and customer engagement to Sphere’s group, private and event rental customers. This role will liaise with various departments such as Venue Operations, Security, Ticketing, Group and Corporate sales, etc. to manage the client experience and assist in executing all events. Duties include client communication for catering orders, ticketing, parking, event execution, issue resolution and retention. This position will report to the VP, Premium Service & Retention.

What will you do?

• Act as business lead for assigned group and private events.
• As the business lead, be present on-site to manage the execution of each assigned event.
• After the private event is sold and contract has been established, work with the associated sales representative to seamlessly transition the client over to service.
• Coordinate outstanding business requirements between client and venue operations.
• Coordinate with F&B for menu and planning.
• Work with client production team and event managers to gather pertinent event details like space requirements, capacities, staging requirements, video needs, audio needs and more.
• Compile event notes for various departments and team.
• Assist in distributing relevant event information to departments such as security, operations, ticketing, etc., to ensure all parties are aligned and have consistent information.
• Ensure best-in-class service for assigned accounts, with functions including distributing tickets, inputting catering orders, facilitating special requests and day-of-event tasks.
• Maintain knowledge of various catering menus, special request and venue operations procedures; inform clients and ensure they adhere to firm deadlines and guidelines.
• Support Sales Account Managers in renewal efforts by providing support documentation and usage analysis.
• Maintain accurate records of all client activities such as phone calls, meetings, issue resolution and site visits within Salesforce system.
• Assist in invoicing and collecting outstanding payments.
• Conduct site visits with clients, as necessary.
• Additional projects to support experiences, events and operations.
  
  

What do you need to succeed?

• Ideal candidate will have 1-2+ years’ experience in private events & high-end client service environment, preferably in a sports or entertainment field.
• Candidate must demonstrate a positive coachable attitude, warm, approachable demeanor and excellence in maintaining positive client relationships.
• Teamwork mentality is a must.
• Proactive, strong interpersonal, organizational, and multitasking skills, as well as strong written and verbal communication skills.
• Ability to manage overlapping event schedules, activities, and functions as well as address and solve problems.
• Ability to operate specific catering, accounting, ticketing, and database management systems.
• Ability to follow detailed processes with meticulous attention to detail and manage deadlines.
• Knowledge of Outlook and Microsoft Office required; Archtics and Salesforce experience a plus.
• Flexibility to work nights, weekends and holidays as needed
  
  

Pay Range

$45,000—$70,000 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.