rag & bone hiring Customer Service Agent in New York, New York, United States | LinkedIn
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The role of the Customer Service Agent is to deliver a best-in-class customer experience for the rag & bone community. You will be the first point of contact for all the rag & bone ecommerce customers as well as assist with queries from the retail community. It is essential that you are acting as a brand ambassador to ensure outstanding service, shopping experience, and product expertise.
Responsibilities:
Support a best-in-class level of customer service through extensive product knowledge
Ensure that an excellent customer experience is given to every customer
Be the first point of contact for any customer issues and complaints in an omni-channel setting, ensuring a resolution takes place in a timely manner through email, chat, phone, and social media communications
Assist customers on all inquiries which will involve product inquiries, returns, delivery, payments, placing orders, sourcing product, etc.
Meet KPI's which will include sales, quality, productivity targets, contact resolution, CSAT scores, and overall departmental goals
Work with internal colleagues to improve service, knowledge, and solve a customer's query in a timely, efficient manner
Understand and exemplify the rag & bone brand philosophy and lifestyle
Maintain a knowledge and understanding of all Policy and Procedure
1-2 years of multi-channel customer service experience, preferably in a DTC model
Strong written and verbal communication skills
Sales Driven with clientele experience
Exudes a proactive, customer first, approach
Capability to multi-task and operate multiple platforms simultaneously
Strong organization and follow-up skills are essential
Able to adapt to a rapidly shifting environment and a "can-do" attitude to solve any issues customers
Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays
This position is remote but must be based in the NY Metropolitan area.
Rules we live by | Rules you live by
Be a Good Human - Be original, be authentic. Stand for diversity, equitability & inclusivity.
Have No Fear - Innovate, solve problems
Own Every Decision - Work together, get results
Quality Matters – Not only with product but we see it in our people
Make S**t Happen - Be disciplined, be competitive
Benefits
Paid Time Off
Clothing Allowance
Generous Employee Discount
Paid Parental Leave
Membership to Calm and access to other wellness benefits
Medical, dental, vision and ancillary benefits
401k
The salary range for this position is estimated $21.50-22.50/hour based on experience and expectations.
rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Technology, Information and Internet
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