Customer Service Manager
Resource Label Group
Garner, NC
See who Resource Label Group has hired for this role
The RLG Healthcare division is seeking a Customer Service Manager to join our growing team in Garner, NC! The site manager will play a crucial role in building and supporting a customer service team anchored in an environment of continuous improvement and learning development. The ideal candidate is a solutions-oriented individual, who excels at cross-functional collaboration, is a dynamic leader and can hold the business accountable to driving best-in-class customer service. This individual will manage an onsite and remote CS team responsible for
- Providing strong service and responsiveness to both internal and external customers alike
- Driving performance via KPI’s
- Monitoring compliance to company standard work and procedures
- Owning print jobs from inception to completion
- Leads Customer Service team and function at production site, successfully liaising with cross-functional teams, including pre-press, production, sales, and accounting, to exceed customer expectations for service and quality.
- Serves as coach/mentor for Customer Service Representatives related to resolving customer conflicts, order fulfillment challenges, training, and personal career development.
- Monitors service metrics, ensuring KPIs are met or exceeded, providing coaching and training as needed.
- Collaborates with Regional Manager and other site level managers on standard work practices that facilitate speed and ease of doing business with the RLG Healthcare division.
- Establishes efficient and balanced workflows that maximize efficiency and produce high levels of services quality and customer satisfaction.
- Hires, trains, assesses, and develops Customer Service team members to align with Customer Experience strategy and RLG’s expectations for best-in-class service.
- Participates in special projects and performs other duties as assigned.
- Proven expertise in new business development with a focus on pharmaceutical and healthcare industries.
- 2-3 years of print experience preferred, whether commercial print or packaging experience. Pharmaceutical packaging is highly preferred.
- Bachelor’s degree or 3-5 years Customer Service leadership experience within a manufacturing environment.
- Proven ability and willingness to develop relationships with customers and internal functional partners.
- Broad and deep experience in all aspects of leadership and operations.
- Extensive experience with manufacturing ERP systems, preferably ePace & CERM.
- History of client-driven orientation with strong focus on service excellence.
- Strong communication (written and verbal) and influencing skills.
- Paid Time Off and Paid Holidays
- Comprehensive and Competitive Medical, Dental and Vision coverage
- Company Paid Short-Term Disability Insurance and Life Insurance
- Additional Benefits – Long-Term Disability, Supplemental Life, Accident and Critical Illness Coverage Plans
- Excellent 401(k) retirement plan with generous company contribution
- We pride ourselves in investing in our employees by offering onsite training and the ability to have unlimited growth potential within our organization
- We believe in rewarding our employees with performance-based salary increases
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Other -
Industries
Printing Services
Referrals increase your chances of interviewing at Resource Label Group by 2x
See who you knowGet notified about new Customer Service Manager jobs in Garner, NC.
Sign in to create job alertSimilar jobs
-
Vice President, Customer Experience (CX)
Vice President, Customer Experience (CX)
Bose Corporation
-
Vice President, Customer Experience
Vice President, Customer Experience
Bose Corporation
-
Senior Director of Customer Service
Senior Director of Customer Service
Athari
-
Senior Director of Customer Service
Senior Director of Customer Service
Tandym Group
-
Senior Director, Customer Operations
Senior Director, Customer Operations
Quest Diagnostics
-
Global Head of Customer Success & Services
Global Head of Customer Success & Services
Canva
-
Director of Customer Service
Director of Customer Service
Healthcasts Media
-
VP, Customer Service
VP, Customer Service
Evolent
-
Director, Customer Experience
Director, Customer Experience
MeUndies
-
Director of Customer Service
Director of Customer Service
Aroma360
-
Director of Customer Service
Director of Customer Service
Healthcasts Media
-
Director of Call Center Operations
Director of Call Center Operations
Foodsmart
-
Senior Director of Customer Service and Call Centers
Senior Director of Customer Service and Call Centers
CINQCARE
-
Director, Customer Service - Apartments.com
Director, Customer Service - Apartments.com
CoStar Group
-
Customer Service Manager
Customer Service Manager
The Driscoll Group
-
Senior Director of Customer Service
Senior Director of Customer Service
MetroPlusHealth
-
Director, Customer Success
Director, Customer Success
PandaDoc
-
Head of Customer Success
Head of Customer Success
Airwave
-
Vice President, Customer Care
Vice President, Customer Care
BetMGM
-
Director of Customer Service
Director of Customer Service
Quantix
-
Director of Customer Experience
Director of Customer Experience
Advanced Rx
-
Vice President Customer Experience
Vice President Customer Experience
Acunor
-
Vice President of Customer Success
Vice President of Customer Success
Copyleaks
-
Head of Global Customer Success and Support
Head of Global Customer Success and Support
Interactive Resources - iR
-
Head of Customer Success
Head of Customer Success
Cobrowse.io
-
VP of Customer Success
VP of Customer Success
Billd
-
VP Customer Service
VP Customer Service
Pep Boys
People also viewed
-
Head of Customer Experience and Activation (AirOps)
Head of Customer Experience and Activation (AirOps)
-
Director of Customer Success
Director of Customer Success
-
Director of Customer Services
Director of Customer Services
-
Vice President, Customer Success
Vice President, Customer Success
-
Director of Customer Service
Director of Customer Service
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub