Duration: 6 Months Contract (Possible conversion for the right candidate.)
Location: Bridgeton, MO, 63044 (Hybrid schedule of one week in office, one week at home. The schedule for this is provided in advance.)
Role And Responsibilities
Responsible for OEM warranties, AM warranties, and freight claims, and expedites.
Customer follow-ups may be required in order to ensure we are meeting customer needs after the original order.
Responsible for responding to questions from customers or individuals on how a product operates or directing them to the person who is able to assist.
Monitors, expedites and follows up on order changes, specialty and delayed shipment items.
Processes credit requests as necessary and applicable, ensuring proper documentation and processes have been followed.
Utilize Hussmann’s Parts Oracle System to capture customer information, generate proposals and monitor the order processing.
Communicate issues related to product delivery with the customers to ensure accurate and acceptable transaction completion.
Work with the Parts Warehouse to monitor the process of orders for shipment.
Assist in maintaining the integrity of customer and transaction data.
Assist in maintaining the integrity of information for the Warranty Parts Ordering and Tracking Systems.
Must be able to work in a fast-paced environment managing multiple projects and able to flex to the business need based upon additional assignments.
Qualifications And Education Requirements
High School Diploma required
Minimum 2 years Customer Service Experience
Work effectively in a diverse team and fast-paced environment.
Ability to successfully manage multiple, competing priorities/tasks in a fast-paced work environment with high attention to detail.
Strong communication skills, verbal and written, required.
Intermediate to advanced proficiency in Microsoft Office Suite.
Strong organizational and time management skills.
Able to meet short- and long-term deadlines.
Bi-lingual English /Spanish is a plus
Flexibility to work overtime as needed.
Who We Are
Open Systems Inc. (OSI) was founded in 1994 to provide information technology solutions and staffing services to large and mid-size companies across the U.S. Our corporate office is located at 6495 Shiloh Road, Ste 310 Alpharetta, GA 30005. We provide a full range of staffing services including contract, contract-to-hire, and direct hire solutions. Our technical recruiting experts are experienced in technical screening, candidate sourcing, and behavioral interviewing techniques. They focus on providing candidates who match your technical requirements and fit seamlessly into your company culture.
Contact Open Systems, Inc. anytime by website, phone or email. We look forward to hearing from you!!
Seniority level
Entry level
Employment type
Contract
Job function
Other
Industries
Staffing and Recruiting
Referrals increase your chances of interviewing at Open Systems Inc. by 2x