Efficient Talents

Customer Service Representatives - Remote

Efficient Talents New York, NY

Efficient Talents

Customer Service Representatives - Remote

Efficient Talents New York, NY
3 weeks ago 57 applicants

See who Efficient Talents has hired for this role

We're Hiring: Remote Customer Service Representatives!

Are you passionate about providing exceptional customer service and looking for the flexibility to work from home? Join our dynamic team as a Remote Customer Service Representative and be the primary point of contact for our valued customers!

About The Role

As a Remote Customer Service Representative, you'll handle inquiries and resolve issues via phone, email, and chat. Your role is crucial in delivering a positive customer experience through prompt, efficient, and accurate support. You'll work closely with team members and departments to ensure customer satisfaction and contribute to our company's success.

Key Responsibilities

  • Respond to customer inquiries and complaints in a timely and professional manner.
  • Provide accurate information about our products, services, and policies.
  • Resolve issues efficiently, escalating complex cases when necessary.
  • Maintain detailed records of customer interactions.
  • Collaborate with team members to enhance customer service processes.
  • Stay updated on product knowledge and company updates.

Requirements

  • High school diploma or equivalent; college degree preferred.
  • Proven experience in customer service, preferably in a remote or call center environment.
  • Excellent communication and problem-solving skills.
  • Proficiency with computers and CRM systems.
  • Ability to work independently in a remote setting.
  • High-speed internet connection and a dedicated workspace.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.

Benefits

  • Competitive salary and performance-based bonuses.
  • Flexible working hours with the convenience of working from home.
  • Health, dental, and vision insurance.
  • Paid time off (PTO) and paid holidays.
  • Retirement savings plan with company match.
  • Opportunities for career advancement and professional development.
  • Access to wellness programs and resources.
  • Supportive and inclusive company culture.

  • Seniority level

    Entry level

  • Employment type

    Full-time

  • Job function

    Other

  • Industries

    IT Services and IT Consulting

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