Director of Operations / Chief of Staff

HomeCloud is an innovative proptech startup based out of Raleigh-Durham, NC. It was founded in 2022 by seasoned entrepreneurs who built multiple businesses and raised over $30 million in venture capital. HomeCloud is rethinking the antiquated home inspection process to improve home onboarding and simplify home management. Our digital platform leverages proprietary home data to provide homeowners with valuable home insights, convenient repair/renovation services, and a truly personalized experience based on their home's unique features and characteristics. We recently completed a $3.5M capital raise in an oversubscribed seed round funded by a prominent group of investors. We’ve experienced rapid growth in our launch market of Raleigh/Durham and are preparing to expand into other metro markets over the next year.

The Role:

The Chief of Staff / Director of Operations will be a strategic partner to the CEO, responsible for driving operational efficiency and supporting the growth and scalability of HomeCloud. This role is as close as it gets to feeling like Co-founder, but with the benefit of joining after the Company has already found product/market fit.  This role requires a proactive leader with exceptional organizational and communication skills, capable of managing multiple priorities and influencing at all levels of the organization.  

Job Responsibilities:

• Drive strategic priorities and special projects that are most important to the company's success. Be a thought partner to the CEO and be willing to challenge their assumptions.
• Product: Work with our product team to build technology that will streamline operations.  Distill product feedback from stakeholders to keep the Product team focused on the highest ROI projects.
• Operations: Help with the operational aspects of an early-stage company, including anything from creating a process to onboard new service providers to implementing our sales tax strategy.  Leverage AI wherever possible to build efficiencies and limit manual tasks.
• Business Development: Support the Company in partnerships, business development, and growth initiatives.
• Data: Create key data dashboards that can be leveraged to make decisions across all business units.
• Fundraising / Investor Relations: Collaborating on pitch decks and investor updates, and setting up and attending new investor meetings.

Ideal Candidate Qualifications:

• You have a proven track record in a similar role, with a knack for operational excellence and strategic thinking.
• You have an interest in technology and the ways it can help solve some of the world’s biggest problems; big plus if you are interested in home services or marketplace businesses.
• You have good business sense and a focus on unit economics / capital efficient growth.
• You have strong verbal, written, and analytical skills.
• You need minimal oversight, are a self-starter, and have an ownership mentality.
• You are organized and deadline-focused, with the ability to work quickly and accurately while handling competing priorities.
• You have an innate curiosity for how things work and how technology and/or data can make things work better.
• You are excited to learn about startups and the home services industry.
• You are authentic, grateful, curious, ethical, and a team player (HomeCloud’s values).

Benefits & Perks:

• Competitive compensation package including attractive cash bonus incentives and a sizeable equity stake
• Medical/dental/vision benefits
• Unlimited PTO
• A fun, collaborative work environment with a high-energy team
• An ability to help build a more comprehensive benefits plan that will allow us to recruit a retain a top-performing team.

HomeCloud promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a specific need that requires accommodation, please let a member of our team know by providing the nature of your request and your contact information