Financial Services Representative

Scott Credit Union is calling all customer service professionals who are interested in a full-time Financial Services Representative position in the Ladue, MOarea to apply to join our amazing Ladue Branch! This Financial Services Representative position works Monday – Saturday (Saturday rotation as scheduled), with varied hours and schedule depending on operational needs.

Purpose, Mission, Vision, Values

At Scott Credit Union, we are committed to upholding our purpose, mission, vision, and values. Our Purpose guides everything we do as an organization and is supported by our actionable Mission, Vision, and Values. If our chosen purpose, mission, vision, and values resonates with you and you want to find meaning in your work, we hope you will apply to become a part of our team!

Purpose

To be with our members through every phase of their financial journeys, providing financial solutions that support them, their families, and their communities.

Mission

Members. Value. Community.

Vision

Building Better Financial Futures.

Values

Accountability - I take pride and ownership in all I do.

Diversity - I support the diverse, equitable, and inclusive work environment that is fostered by Scott Credit Union.

Growth - I will pursue professional development with the encouragement of Scott Credit Union.

Integrity - I will maintain the highest ethical standards.

Service Excellence - I am devoted to continuously "WOW"ing members and each other through the 3e Promise.

Why You Should Join Our Team

Scott Credit Union is a recipient of the St. Louis Post-Dispatch Top Workplaces Award 2023, the tenth time since 2012. This year, SCU was recognized as one of the Top Workplaces for our dedication to our people-first culture. The Top Workplaces award highlights SCU’s commitment to creating a positive and supportive work environment, where employees thrive and contribute to the organization’s overall success. Our team is our #1 priority, and we are proud to offer great benefits and perks, such as 11 paid holidays, competitive paid time off (PTO), Short-Term Disability (STD) that includes maternity leave, 401k with employer match, medical, dental, vision, and other insurance options, educational reimbursement program, employee assistance programs, opportunities for career advancement, casual “dress for your day” dress code, a positive team-oriented culture, and much more! A comprehensive benefit guide with a full list of our benefits can be found on our career page, scu.org/careers .

The Day to Day as a Financial Services Representative

Responsibilities

Financial Services Representatives are one of the primary points of contact for SCU members. They are responsible for creating an exceptional member experience by engaging with members and educating them on the products and services SCU has to offer. A typical day will look like:

• Providing customer service to SCU members
• Processing financial transactions such as deposits, withdrawals, transfers, opening and closing of accounts, etc., efficiently and accurately
• Operating computer to accurately post transactions, balance transactions, and access and update account information
• Identifying, educating, and presenting SCU products and services to new and existing members
• Recognizing cross sale opportunities through needs based financial conversations and referring members to mortgage, business lending/services and investments
• Ensuring consistent delivery of SCU’s member engagement model by leveraging technology including tablets, enhanced ATM’s, and other digital service channels
• Working to meet individual sales and operational goals as well as assisting the branch team in achieving branch goals
• Fostering and maintaining relationships with members
  
  

Are You a Good Fit?

Ask yourself the below questions to help determine if this job is the right fit for you.

• Do you enjoy engaging with people and providing exceptional customer service?
• Are you detail-oriented and like working with numbers?
• Do you thrive in a fast-paced environment?
• Are you a positive person who enjoys working as part of a team?
• Do you enjoy working in a diverse environment with diverse members?
• Do you take pride and ownership in all that you do?
• Are you looking for a job where you can develop professionally?
  
  

If you answered yes to these questions, we hope you apply!

To Be Considered, You’ll Need

• A High School Diploma or GED
• One year of customer service experience
• Personal computer experience, including Microsoft Office products
  
  

Pay Range

The typical pay range for this role is: $17.00 - $22.00 hourly

Are You Ready to Join Our Team?

If this sounds like the right opportunity for you, we hope you apply today! If selected as a candidate, next steps may include a phone interview to go over the basics and/or an in-person interview to learn more about your experiences and qualifications.