GlobeTrek Consulting hiring Home-Based Reservation Agent (Remote) in Orlando, Florida, United States | LinkedIn
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About Us: GlobeTrek Consulting is a leading travel agency committed to providing exceptional travel experiences to our clients worldwide. With a focus on personalized service and attention to detail, we strive to make every journey memorable and hassle-free. As industry leaders, we are dedicated to innovation and excellence in all aspects of our operations.
Job Description: GlobeTrek Consulting is seeking motivated and detail-oriented Home-Based Reservation Agent (Remote) to join our team. In this role, you will be responsible for assisting clients with travel bookings, providing expert guidance, and ensuring exceptional customer service. The ideal candidate will have strong communication skills, a passion for travel, and the ability to work effectively from a home-based environment.
Responsibilities:
Handle inbound inquiries from clients via phone, email, or online chat, providing assistance with travel bookings, itinerary planning, and destination information
Utilize booking platforms and travel management systems to research, book, and confirm travel arrangements, including flights, accommodations, transportation, and activities
Communicate with clients to understand their travel preferences, budget, and special requirements, offering personalized recommendations and solutions
Coordinate with airlines, hotels, car rental agencies, and other travel vendors to secure reservations, negotiate rates, and arrange special accommodations or requests for clients
Provide clients with detailed information about travel options, including pricing, availability, and booking terms and conditions
Assist clients with changes, cancellations, and updates to their travel plans, handling requests promptly and efficiently
Resolve any issues or concerns raised by clients in a professional and timely manner, ensuring a positive customer experience
Maintain accurate records of bookings, payments, and client interactions in our database systems
Requirements:
Previous experience in customer service, travel booking, or related roles preferred
Strong communication skills, both written and verbal, with a professional and courteous demeanor
Excellent organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously
Proficiency in using booking platforms, Microsoft Office, and other relevant software applications
A passion for travel and a commitment to delivering exceptional service to clients
Ability to work effectively in a home-based environment, with a reliable internet connection and suitable workspace
Flexibility to work non-traditional hours, including evenings, weekends, and holidays as needed
Benefits:
Competitive pay commensurate with experience
Flexible home-based work arrangements
Opportunities for career growth and advancement within the company
Discounted travel benefits for employees
Comprehensive training and support to enhance job performance and skills development
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Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Internet Publishing
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