Instructional Designer II

Summary:

We're looking for someone to join our training team who is a strong writer with a passion for clarity and helping people learn. Ideally, you have experience designing and building online job aids and references, and writing materials that support customer onboarding and customer support activities. This role will help train, develop content for customer-facing communication, and provide audits for customer support agents activities. This person will support communicating with customers using the customer content developed.

We are looking for a writer and self-driven learner who can dive deep into complex content about our tools and systems, and then think through the best way to help customer support agents learn them.

Responsibilities:

• Collaborate effectively with subject matter experts to define learning objectives.
• Perform needs analysis and evaluate existing documentation to identify the most appropriate training approach and content to meet the demands of the learning objectives and audience.
• Plan and write content for training programs using instructional and distribution methods (online, classroom or blended) that best suit the content.
• Create engaging and valid trainee evaluation tools that prove successful knowledge transfer.
• Build processes and templates to minimize the development time for new training materials, and to help others participate in our development cycle.
• Help maintain existing programs to ensure the content remains complete and relevant.
• Communicate effectively with adjacent teams.
  
  

Requirements:

• The ideal candidate will be comfortable in a fast-paced, multi-tasked, high energy environment. They will be a creative and analytical problem solver with a passion for helping people learn and for finding simple ways to convey complex ideas. 0-3 years of relevant experience.
• You have some or all of the following: knowledge and application of instructional theories, adult learning, on the job learning, knowledge management theories, and principles in both on-line and classroom instruction.
• Alternately, if you have experience as a technical writer and background in any educational environment, and a desire and aptitude to learn about instructional design, you may be the right person for our team.
• Either way, you have excellent organizational and interpersonal skills, and the ability to work independently.
  
  

Additional experience and competencies that are strongly preferred include:

• Fluency in all Microsoft Office applications, HTML and Photoshop
• Experience using e-learning software, such as Captivate or Viewlet Builder
  
  

Compensation:

The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on several factors, including but not limited to, a candidate’s qualifications, skills, competencies, competencies, competencies, competencies, experience, location and end client requirements).

Benefits and Ancillaries:

Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.

Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions.