Essex Mortgage is hiring for our Loss Mitigation Specialist position to assist our Servicing Department! We are looking to bring on a friendly, self-motivated, team player who seeks the opportunity to grow and learn.
Job Summary
Responsible for reviewing accounts for viable solutions to avoid Foreclosure and to assist borrowers retain the dream of homeownership. It is important to understand each borrower’s individual situation and make appropriate recommendations and decisions. Assist the borrower to avoid future default. The Specialist will be a subject matter expert with regards to industry loss mitigation techniques and regulations and adhere to agency/investor/guarantor guidelines.
Essential Duties
Review applications for completeness and data integrity while updating the data in both the servicing system and proprietary systems where applicable.
Ensure Loan quality standards are met.
Work with internal and external partners to clear conditions in a timely manner
Analyze and review documentation in file to verify accuracy of application and support underwriting decisions.
Calculate income based on various types of income documents in the file, review and confirm assets in the file.
Review and analyze preliminary title work, appraisals (when applicable), and review required Loss mitigation letters.
Make loan decisions based on the overall repayment ability of the borrower and issue approval and denials based on review.
Communicate decisions to parties involved and build relationships with both internal and external partners.
Education And Experience
Two years’ underwriting experience preferred
Knowledge of default loss mitigation servicing, specifically with FHA loans preferred
Experience on a mortgage servicing platform is a plus
Ability to work with vendors and other departments to obtain documentation when needed
Ability to multitask and effectively manage time
Ability to communicate effectively – both in verbal and written form
Desire to take personal responsibility to complete tasks and solve problems
High school diploma or its equivalent
Excellent organizational skills and strong work ethic
Ability to remain professional even under strenuous situations
Be able to empathize with a customer and take ownership of an issue
What You’ll Need To Be Successful
Communication – your strong communication skills allow you to effectively assist other staff and follow up with customer inquires
Accuracy and Thoroughness – you don’t miss the little things! You have a strong attention to detail and meet productivity standards
Dependability – we can count on you to exercise personal and professional responsibility and work with limited direction when needed
Initiative – you undertake self-development activities and seek increased responsibilities, asking for and offering help when needed
Productivity – you have a proven ability to produce results in a fast-paced environment
Planning and Organizing – you’re able to prioritize, organize and manage your time effectively
Service – you promptly respond to requests for service and meet commitments made to customers and other employees
Judgment and Discretion – you maintain confidentiality of sensitive information and exhibit sound and accurate judgement when making decisions
Collaboration – you work well with other departments and individuals, maintaining communication needed to keep the workflow going.
Computer And Equipment Skills
Intermediate in Microsoft Office programs (Word, Excel, PowerPoint)
Uses critical thinking skills to interpret instructions furnished in written, oral, diagram, or schedule form and analytical reasoning to identify patterns in servicing
Physical Abilities
Vision (with or without correction) sufficient to read a computer screen at 20 inches and to operate office equipment or a car
Clear speaking on the telephone and in person; hearing within normal ranges in noise environments typical of office
Able to sit for long periods of time at computer or other work station and in meetings
Able to finger and feel in order to use equipment, computers and operate equipment
Able to lift 10 pounds occasionally unassisted
Essex Mortgage is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran status, disability or any other characteristic protected by law.
Job Type: Full-time
Salary: $21.00 - $26.00 per hour
Seniority level
Entry level
Employment type
Other
Job function
Finance and Sales
Industries
Financial Services
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