GovOS is a leading provider of transaction and compliance software for state and local governments to streamline property, licensing, and tax interactions with businesses and citizens. Headquartered in Austin, Texas, GovOS serves more than 800 government agencies across the United States. With the company's secure suite of cloud-based solutions, governments can maximize revenue, increase compliance, reduce costs, and meet constituent demand for modern, self-service transaction and payment services.
Across the country, local governments are working hard to improve the lives of their citizens, as well as their own employees. We are 100% invested in providing governments with innovative solutions and industry-leading services that will help them deliver impactful change in their communities. Government agencies have been winning awards with us for almost 20 years now. We have the highest customer retention rates in our industry because no one works harder than we do to ensure our customers' success.
Our Mission Statement
To enable state and local governments to modernize their citizens and business transactions through innovative SaaS solutions and seamless payments.
Reporting into the CPO, this role is a frontline management role with three primary responsibilities: technical service delivery, personnel management, and team operations. In this role you will be responsible for the successful delivery of implementation and configuration services to different products within the Public Records suite. You will coordinate activities and information between key engagement stakeholders. You will own the primary responsibility of ensuring the implementation projects are delivered successfully on time. You will act as the first line of defense for customer escalations by engaging with them proactively and ensuring the project is progressing in line with their expectations. Additionally, you will support staffing decisions, performance reviews, and career development support for your team.
KEY RESPONSIBILITIES
Lead a multi-functional, multi-geography team of configuration, business analysis, and QA specialists to implement a diverse portfolio of software solutions across the United States
Manage team operations including project prioritization, resourcing, capacity planning, utilization, and CSAT
Partner with peers in the Project Management, Data, and Training teams to ensure successful delivery of customer engagements
Provide hands-on support to team members for customer requirements gathering, software configurations, integrations, and quality assurance tasks
Collaborate closely with product development, design, and engineering teams to ensure customer needs are addressed within the product roadmap and release schedules align to implementation timelines
Interface with go-to-market teams to provide input to pre-sales planning and strategic solutions consulting
Develop and refine internal team processes with a focus on consistently improving project quality and time-to-deliver
Manage and triage issues that are impacting customer projects
Serve as a "go-to" resource who can bridge gaps between product strategy and implementation
Qualifications
Bachelor's degree in a technical field or equivalent experience
5+ years of experience required within Professional Services, preferably in SaaS or tech-enabled services
2+ years of personnel management or supervisory experience
Experience performing complex software configurations in cloud-based, multi-tenant, B2B environments, with knowledge of CICD practices
Technical experience with JSON, XML, and SQL
Experience with technical writing and preparation of implementation artifacts and SOWs
Demonstrated ability to develop and foster strong customer relationships
Ability to interact with tact and professionalism with clients, peers, management, and staff
Ability to operate with a high degree of autonomy and personal accountability
Strong verbal and written communications skills
Ability to manage expenses and time sheets accurately for direct reports
Familiarity with industry regulatory requirements and future mandates is a plus
Ability to achieve results through influence in a matrixed environment
Ability and willingness to travel up to 15%
Ability to communicate effectively across language and cultural barriers
Remote Opportunities (Some state restrictions – see below)
Leadership and career development opportunities
Competitive insurance (medical, dental, vision, and voluntary life & disability)
Mental health benefits
401(k) plan with company match
Paid holidays
Flexible PTO - no accruals
Generous paid parental leave
Monthly work from home stipend
While we are a remote organization we do have restrictions in a few states: Unfortunately, we cannot hire in these select locations: Arizona, Alaska, Arkansas, Delaware, Hawaii, Idaho, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Montana, Nebraska, New Hampshire, New Jersey, New Mexico, New York, North Dakota, Oklahoma, Oregon, Rhode Island, South Carolina, South Dakota, Tennessee, Vermont, West Virginia, Wisconsin
The pay range above represents the anticipated low and high end of the pay range for this position and may change in the future. Actual pay may vary and may be above or below the range based on various factors, including but not limited to work experience and performance.
GovOS, Inc. ("GovOS") provides this California Privacy Notice ("Notice") to describe its privacy practices with respect to its collection of Personal Information as required under the California Consumer Privacy Act ("CCPA"). GovOS's CCPA-specific policies can be found at https://govos.com/privacy-policy/ and should be carefully reviewed prior to providing any Personal Information. This Notice applies only to job applicants and candidates for employment who reside in the State of California ("Consumers") and from whom GovOS collects "Personal Information" (as defined in the CCPA). GovOS provides you with this Notice because under the CCPA, California residents who are job applicants qualify as "Consumers."
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Project Management and Information Technology
Industries
Technology, Information and Internet
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