As part of our global Customer Adoption organization, the Solutions Consultant leadership team is tasked with ensuring that each and every customer has a wildly successful relationship with us. By engaging with our customers on a technical level throughout their Observability lifecycle, our managers help expand the New Relic customer base by driving increased value for our customers as they scale their technology ambitions!
We are seeking a driven leader who will build and evolve our Solutions Consulting team. This critical team is vital for New Relic to achieve our hyperscale goals. As the regional leader for the Solutions Consulting Team, you’ll be one of the primary drivers to increase revenue growth across both existing & new customers. You will develop a team of Solutions Consultants while working closely with other customer-facing teams (Account Executives, Technical Success Managers, etc) to combine strategy and execution to ensure our customers achieve the maximum value from New Relic.
You and your team will work with customers across a wide spectrum of verticals and industries, to help customers solve their business challenges with the New Relic Platform and realize immediate time to value by connecting their success to their business goals. Our goal is to build lifelong advocates for New Relic!
This is an opportunity to bring together your skills within DevOps, Architecture, Observability & Service Delivery and most importantly leadership. You will expand your knowledge of Application Performance Monitoring, Infrastructure, APIs, and Analytics, AI / ML, Network Performance and much more.
What you'll do
- Lead the development and growth of your teams expanding New Relic’s customer base.
- Manage your team to deliver a rapidly growing catalog of services that enhance the time to value for customers, focusing on product adoption, customer satisfaction and business goals.
- Support and coach the account teams with opportunity qualification, Proof of Value presentations (POV), RFP responses & business justification in a presales capacity.
- Provide thought leadership both internally and externally, around observability & business transformation.
- Act as a point of escalation to ensure any account issues are resolved in a timely manner, using resources from across Technical Support, Sales, Engineering, etc.
- Maintain & gain knowledge of the technologies supported by New Relic and how they enable our customers to solve business challenges.
- Partnering very closely with our sales leaders and teams to engage with stakeholders at prospective and existing customers.
- 5+ years of direct management of solutions consulting, professional services, or technical customer success teams, with a track record of driving customer satisfaction.
- Experience building and managing Solutions Consultants, Technical Account Managers, Technical shared services, Technical Customer Success and/or Professional Services teams in a fast-paced, dynamic environment.
- Technical and SaaS experience and an ability to speak to technical customers in their language.
- The ability to create & executive sales strategies and support delivery models that align with current customer segments, deliver customer value and scale with growth projections.
- A track record of developing and mentoring great talent, and building and motivating hard-working teams.
- Effective and productive collaborator to drive cross-functional initiatives
- Empathy, humility and listening skills.
- Strong relevant work experience preferably with a SaaS software provider or professional IT services company.
- Ideally combined background of architecture and post-sales and service delivery.
- Deep understanding of value drivers in recurring revenue business models.
- Ability to learn and adapt quickly in a high-growth, dynamic environment.
- Bachelor’s Degree or equivalent.
- Technical experience in Web/Mobile application development & architecture.
- Experience in the Observability space
If you require a reasonable accommodation to complete any part of the application or recruiting process, please visit https://newrelic.avature.net/accommodations to submit your request.
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
Please note that visa sponsorship is not available for this position.
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic is proud to be an equal opportunity employer. We foster a diverse, equitable, and inclusive environment, free from all types of discrimination, so our Relics can thrive. We hire people with different backgrounds, experiences, abilities and perspectives.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy.
Estimated On-Target Earnings Range: $ 219000 - $ 273000
The pay range above represents a reasonable estimate of the on target earnings (salary plus target sales incentives) for the listed position. This role is eligible for a commission plan (as defined in the sales incentive plan document). Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.
New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees.
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Consulting, Information Technology, and Sales -
Industries
Software Development and Technology, Information and Internet
Referrals increase your chances of interviewing at New Relic by 2x
See who you knowGet notified about new Manager Solutions Consulting jobs in Atlanta, GA.
Sign in to create job alertSimilar jobs
-
Director, Solutions Consulting
Director, Solutions Consulting
MasterControl
-
Manager, Solution Consulting
Manager, Solution Consulting
Planful
-
Manager, Solutions Consulting
Manager, Solutions Consulting
Fleetio
-
Sr Mgr, Solution Consulting-Healthcare
Sr Mgr, Solution Consulting-Healthcare
ServiceNow
-
Consulting Manager, East
Consulting Manager, East
Snowflake
-
Consulting Manager, East
Consulting Manager, East
Snowflake
-
Senior Manager - Manufacturing
Senior Manager - Manufacturing
dss+
-
Consulting Manager, East
Consulting Manager, East
Snowflake
-
Consulting Manager, East
Consulting Manager, East
Snowflake
-
Consulting Manager, East
Consulting Manager, East
Snowflake
-
Technology Strategy Director
Technology Strategy Director
Merkle
-
Consulting Manager, North Central
Consulting Manager, North Central
Snowflake
-
Cloud Success Manager
Cloud Success Manager
Insight
-
Consulting Manager, South Central
Consulting Manager, South Central
Snowflake
-
Senior Manager - Private Equity
Senior Manager - Private Equity
dss+
-
Manager - Solution Consulting (Presales)
Manager - Solution Consulting (Presales)
Veeva Systems
-
Senior Program Manager, National Consulting Team (Healthcare)
Senior Program Manager, National Consulting Team (Healthcare)
CSH, the Source for Housing Solutions
-
Manager, Consulting Services
Manager, Consulting Services
Trimble Inc.
-
NetSuite Consulting Manager
NetSuite Consulting Manager
Capax RM
-
Account Manager, Spend Management - REMOTE
Account Manager, Spend Management - REMOTE
RealPage, Inc.
-
Senior Manager, Private Equity
Senior Manager, Private Equity
dss+
-
Senior Manager, Manufacturing
Senior Manager, Manufacturing
dss+
-
Cloud Success Manager - AWS (Technical)
Cloud Success Manager - AWS (Technical)
Insight
-
Manager - Solution Consulting (Presales)
Manager - Solution Consulting (Presales)
Veeva Systems
-
Senior Manager, Manufacturing
Senior Manager, Manufacturing
dss+
-
Manager - Solution Consulting (Presales)
Manager - Solution Consulting (Presales)
Veeva Systems
-
Sr. Contracts Manager - Remote | WFH
Sr. Contracts Manager - Remote | WFH
Get It Recruit - Transportation
People also viewed
-
Sales Engineering Manager
Sales Engineering Manager
-
Manager, Sales Engineering
Manager, Sales Engineering
-
Manager, Sales Engineering
Manager, Sales Engineering
-
Manager, Sales Engineering
Manager, Sales Engineering
-
Manager, Sales Engineering
Manager, Sales Engineering
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub