Pharmacy Technician

Job Title: Pharmacy Technician

Remote: PST preferred (Look for PST candidates )

Duration: 6-12 Months

Description

ROLE AND RESPONSIBILITIES

Support member telephonic support of Part D Stars through outreach inbound, outbound, through dialers, and in response to mailers, emails, etc.

Make calls to members, providers, and pharmacies that are currently non-adherent or are approaching medication non-adherence. Refill reminder calls to certain members monthly, when necessary.

Make calls to members eligible for medication therapy management (MTM) services and schedule appointments or warm transfer to vendor or pharmacist

Send provider faxes across Part D Stars programs including adherence, Statin use in Persons with Diabetes (SUPD), and MTM

Research bad, invalid, wrong phone numbers and addresses for health plan members

Support member outreach to impact Part D Stars

Track and trend call volumes and outcomes of interventions provided.

Other Duties And Responsibilities As Assigned.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

Three (3) Years' Experience In The Pharmacy Industry Preferred

Successful completion of a Certified Pharmacy Technician Couse and certification exam (state or national) is required

Active and unrestricted Pharmacy Technician license nationally or in any US state is preferred

Preferred Skills

• years' experience in the pharmacy industry preferred
  
  

Previous call center experience

Familiarity with Genesys telephonic system

Knowledge and experience of Medicare Part D Stars

Strong writing and verbal communication skills

Proficient in simplifying complex clinical information into tactical solutions that reduce pharmacy costs and promote quality measures.

Comfortable following timeline driven workplans and managing multiple projects.

Strong operational mindset and ability to use data to draw insights.

Must thrive in collaborative environments

Additional Notes

The majority of work responsibilities are performed carrying out detailed work sitting at a desk/table and working on the computer. Must have a working environment. This is a virtual position, calls are recorded, and individuals need to have a room with a closed door where they can complete tasks uninterrupted.