product manager, Digital, Fulfill & Manage Orders (Remote – U.S.)

Now Brewing – product manager, Digital, Fulfill & Manage Orders (Remote – U.S.) #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

As a product manager on Starbucks’ digital retail experiences team, you will lead initiatives focused on ensuring Starbucks has the systems, information, and tools for partners & customers to have great retail experiences. The Starbucks experience – for both customers and partners – is growing increasingly digital and increasingly complex. From the moment customers start to consider ordering, to when they happily receive their order at the right time and as expected, we aim to ensure customers and partners know what to do, how and when to do it, and feel they have the technology that supports them in their journey.

In particular, Starbucks store engines are handling record sales volumes, across four

different ordering channels (Café orders, Drive Thru orders, Mobile orders, and 3rd party

Delivery App orders), and therefore must ensure that its systems and partners are able to keep everything organized and in routine – and deliver outstanding experiences. This has made being a barista much more challenging.

This role will include partnering with the tech teams who are improving backend architecture and developing applications that optimize the fulfillment engine, as well as partnering with our operations and research organizations to identify future opportunities.

To be successful, this partner will need to be adept at understanding the requirements, desires, and working ways of many different stakeholders: Frontline baristas, Customers, Starbucks Technology, Starbucks Store Operations, and more – it is at the nexus of creating a great Starbucks experience.

As a Product Manager, You Will

• Lead a cross-functional persistent team across technical product, engineering, ux, store
  
  

operations, and more.

• Partner with business stakeholders on problem definition and drive alignment on business goals and quarterly objectives and key results.
• Build effective relationships with key stakeholders and cross functional teams.
• Prioritize and own multiple deliverables and cross-team initiatives
• Create requirements, lead prioritization of backlog, and maintain feature roadmap.
• Work with technical product managers and engineering to scope and prioritize upcoming projects
• Collaborate with technical working teams to apply knowledge/expertise in refining requirements, understanding technical debt and non-functional features to prioritize appropriately
• Partner closely with UX designers to capture and prioritize design elements within each feature.
• Provide product update communications to senior leaders, as well as present information for executive review and decision making.
• Support team members and peers in learning technical skills and business acumen.
• Stay abreast of new technology capabilities and leverage knowledge in contributing to product solutions; recommend and plan innovative products and features.
  
  

We’d love to hear from people with…

Basic Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Business, or relevant field
• Demonstrated ability to work with design and engineering to deliver customer facing features (4 years).
• Hands on experience in developing roadmaps, priorities, features, writing user stories, refining product backlogs, and coordinating/prioritizing conflicting requirements in a fast-paced, changing environment with variety of stakeholders (4 years).
• 4+ years of industry experience in a technology environment with a record of successfully delivering complex products.
• Demonstrated ability to use analytics and optimization tools to inform product planning and prioritization (4 years).
  
  

Preferred Qualifications

• Ability to apply knowledge of business principles and practices to achieve successful outcomes in cross-functional projects and activities.
• Ability to positively contribute, lead and develop cross-functional teams.
• Strong barista-centricity (and customer centricity), especially in this digitally native and
  
  

fluid world.

• Detailed and results-oriented, able to analyze data to justify product decisions and apply key learnings.
• Strong knowledge of agile development practices, methodologies, and tools.
• Technical knowledge in application development.
• Strategic communicator with strong storytelling skills, verbal and written, to all levels of
  
  

an organization.

• Ability to create strategies rooted in insights and accompanied by business case
  
  

development.

• Ability to simplify and structure complex and ambiguous problems.
• Ability to manage multiple priorities and meet multiple, competing deadlines.
• Ability to navigate and influence upward, laterally and cross functionally.
  
  

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

• If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.
  
  

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.

The pay range for this position may be narrower than that displayed, depending on where the work is performed.

Join us and inspire with every cup. Apply today!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation.