Program Management Office Coordinator

IT Project Management Office Administrator Job Description 

The IT PMO Coordinator/Admin supports the Project Management Office (PMO) by monitoring and reporting on the health and progress of all IT projects, facilitating compliance with PMO policies, onboarding and training new project management staff, and playing a key role in evolving project management tools and methodology. 

 Responsibilities: 

• Managing the PMO email mailbox and taking necessary response actions  
• Monitoring new project requests to ensure they are reviewed for approval in a timely manner 
• Creating aging reports from the project management platform (ServiceNow) and coordinating with project managers to keep projects progressing forward 
• Weekly tracking of the health of all IT projects and prompting project managers to resolve open issues and mitigate risks 
• Preparing a variety of reports from the project management platform about the IT project pipeline and demand. 
• Assisting in the creation and coordination of project management training programs and onboarding of new project management staff.  
• Working with project managers to update the forecast status report and to make sure project data is up to date in the project management platform 
• Completing designated tasks in a timely and accurate manner  
• Maintaining the PMO calendar 

Knowledge & Experience:  

• Proficient in Microsoft Office 365/Excel/PowerPoint (a must) 
• Exposure to MS Teams 
• 5+ years of job experience in coordination, communications, and tracking  
• Experience in ServiceNow PPM (the IT project management platform) 
• Well versed in project management processes and reporting 
• Skilled at encouraging compliance to policy and procedures 
• Strong ability to prioritize effectively, able to create, manage, and meet deadlines  
• Demonstrated ability to work with confidential and time sensitive information. 
• Ability to learn, understand and apply new processes/technologies 

Personal Attributes:  

• Detail oriented with strong organizational skills with ability to multi-task and prioritize work 
• Excellent oral and written communication 
• Strong interpersonal and listening skills  
• Talented at building and fostering collaborative relationships 
• Self-directed, shows initiative 
• Strong and supportive team player 

This is a full-time role, including access to benefits, PTO, 401K+ match and more. 

Employee is expected to work on-site in a hybrid role in NYC.