Public Service Officer

Department: Police

Division: Police

Job Type: Full Time

FLSA Status: Non-Exempt

Salary/Pay Rate: $18.14 – $22.22 hourly

Job Summary

This is a civilian position responsible for performing non-emergency, public contact functions for the Police Department. Must be able to work all shifts including days, evenings, nights, weekends, holidays, and overtime as needed.

Essential Job Functions

• Takes reports of minor offenses not in progress and enters the reports directly into the records management system.
• Takes offense reports by telephone whenever possible.
• Assists citizens in the lobby and answers general questions regarding City ordinances and State laws.
• Supervises juvenile offenders being held in the juvenile holding facility when necessary.
• Picks up abandoned bicycles and other found property.
• Checks on abandoned vehicles and applies 48-hour warning stickers as necessary.
• Assumes custody of evidence brought to Police Department by complainants and follows necessary storage procedures.
• Obtains and maintains TCIC/NCIC and CJIS access.
• Performs all other related duties as assigned.
  
  

Skills, Knowledge, And Abilities

• Skills in typing (25 correct words per minute; skills test may be given)
• Knowledge of Federal, State, and Local Laws, and Departmental Rules and Regulations.
• Ability to understand and follow oral and written instructions, coordinate multiple assignments and tasks, and work independently with little supervision.
• Ability to work and communicate effectively with City personnel and the general public, especially in emotional, high stress situations.
• Ability to maintain accurate records with attention to detail.
• Ability to learn and adhere to the City of Hurst Code of Ideals.
• Ability to testify in legal proceedings.
  
  

Common essential job functions, skills, knowledge, and abilities common to all PSO positions

Physical Demands

Standing/Walking:

Field Duties: Stands and walks on concrete or asphalt pavement or uneven, unpaved surfaces about 30% of the day. Distance is normally 500 feet or less at any one time.

Office Duties: Stands and walks on concrete, vinyl, and carpeted floors about 10% of the day. Distance is normally 100-feet or less.

Sitting

Field Duties: Sits in a vehicle 10% of the day.

Office Duties: Sits in the office for report writing and meetings about 30% of the day in chairs normally at a table or using a computer terminal.

Carrying

May routinely carry objects of varying sizes up to 500-feet in distance. Objects may be of different substances or shapes. Some carrying may be under emergency conditions.

Lifting

May routinely lift objects as part of regular duties (i.e., drawing firearm or baton). Lifting does not normally require anything over shoulder height. Weights range up to 100 pounds, but routinely weigh 10-40 pounds.

Pushing/Pulling

Routinely may push/pull objects weighing 10 to 40 pounds or push a vehicle short distances.

Bending

Move from the waist to pick up or lay down an object. May be kneeling for short time periods, as duties require.

Reaching

Field Duties: Measurement of the degree is not possible to quantify. Reaching frequently in patrol vehicle for radio or siren/light bar controls – two feet or less. Will provide traffic direction and control – this requires extensive use of hand and arm signals for periods varying from five minutes to one hour.

Office Duties: Some reaching required while changing into uniform, reaching for office supplies across a table. Reaching is not normally required for distances over three feet.

Twisting

Field Duties: Measurement of the degree is not possible to quantify. Twisting in the patrol vehicle is 45% to one side or the other as well as some twisting is involved in entering/leaving vehicle.

Office Duties: Twisting is required sitting at a table or desk as officer reaches for the phone or paper. Twisting in this environment is 45% to one side or the other.

Climbing – Height

Field Duties: Climbing stairs between building levels common part of daily routine; slope/number of steps varies, dependent on situation. Occasional climbing of a ladder related to investigations.

Crawling

Field Duties: Surfaces may vary, inside/outside environments. Distance normally limited to less than ten feet.

Running

Field Duties: Running may be required for short distances to escape from an incident scene.

Hearing

Field Duties: Officer must have hearing sufficient (unaided or aided) to perform essential hearing tasks without posing a direct threat to officer or others. Essential hearing tasks include, but are not limited to: discerning and distinguishing spoken words and speech from ambient background noise, such as highway traffic, sirens, “crowd noise”, et cetera; being able to determine from which direction speech or noise (i.e. cries for help, gunshots, screams, audible alarms, sirens, et cetera) is coming from. If amplification devices are used, they must be of the type that prevents further hearing loss but also allows the officer to perform essential hearing tasks.

Vision

Field Duties: Officer must have vision sufficient (unaided or aided) to perform essential sight tasks without posing a direct threat to officer or others. “Vision” includes color discrimination, peripheral vision, depth perception, and either uncorrected or corrected visual acuity in both eyes. Essential vision tasks include, but are not limited to: day and nighttime driving, use of weapons, observing activity around officer, reading documents, and issuing citations.

Voice

Field Duties: Officer must have voice sufficient (unaided or aided) to perform essential speaking tasks.

Environment

Outside 50% of the work day (including in vehicle), 50% indoors.

Hazards

Field Duties: Variety of environments including noise, fumes, dust, traffic, et cetera. Motor vehicle operation. Exposed to moving traffic control situations. Towing and backing trailers.

Office Duties: Normal office environment.

Equipment/Tools

Field Duties: Operates motor vehicle under regular conditions, including two-way radio. Towing of trailer and/or sky watch tower.

Office Duties: Normal office tools/equipment (i.e. copier, fax machine, computer terminal, phone, and small desk tools).

Products/Materials

Field Duties: Fingerprint dust, pepper spray, highway flares, gasoline, oil, and any other material which might be found at an incident scene.

Office Duties: Paper, glue, copier toner, and other common office products.

Additional Demands

Subject to varying levels of stress in accordance with type of assignment.

Minimum Education, Certification, And Experience Requirements

High school diploma or equivalent required. One year related experience preferred. Valid State of Texas driver's license with a good driving record.

Disclaimer

The above statements describe the general nature and level of work being performed by the person assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills required. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the employer's needs and the job requirements change.

Applications accepted until the position is filled.

City of Hurst is an Equal Opportunity Employer.