Senior Business Analyst

About the Position

At Thryv, we are a team that lives by teamwork. However, it’s not the work that drives us, it’s the respect, trust, and care for each other that defines us as a team. We’re a diverse community of trendsetters who do our best work in a fun, relaxed environment. Technology never stops evolving and neither do we. We’re always looking for the best and brightest team players to join us.

This role is responsible for the architectural design, development, and implementation of cost-effective operational and application solutions to support ongoing business requirements associated with a complex cross functional business model.

Responsibilities

• Provides technical services and techniques that enhance our ability to provide effective online applications, metrics, and reports that help the business achieve corporate initiatives and objectives. Provides guidance and decision-making role on large scale projects. Works independently and cross-functionally to develop and/or advise how to design applications and operational processes that effectively meet business requirements.
• Provides subject matter expertise on multiple systems supporting various teams across functional areas. Develops and communicates documentation and/or training.
• Works with business stakeholders to secure business requirements for field requests related to ongoing operational processes and application support of enhancements, updates, and troubleshooting.
• Utilizes advanced Microsoft Office skills and tools to perform data exports, imports, and analyses. Develops and executes queries and provides support to team members.
• Performs UAT functions for new technical solutions.
• Performs research to identify, test, validate, and select technology products or code that achieves a sound solution.
• Acts as subject matter expert and mentors those with less experience.

Who We’re Looking For

• Bachelor’s degree (or international equivalent) or equivalent experience, required.
• 5+ years of related experience, required.
• 9+ years of related experience, preferred.
• Strong industry knowledge and an understanding of cross-functional technical aspects of systems supporting multiple clients and business processes.
• Expert interpersonal and communication skills, both written and verbal, with the ability to effectively collaborate and influence various teams and leaders.
• Highly analytical with the ability to interpret customer business needs and translate them into application design and operational requirements.
• Strong collaboration skills with the ability to participate as a key contributor on project teams in analyzing, recommending, and implementing operational and system solutions.
• Strong operational process business knowledge and skills with the ability to support specific business units.
• Ability to travel less than 5% of the time.
• Must be 18 years of age or older.
• Must successfully complete pre-employment screening process, as required.
• Must successfully complete any required training or orientation courses, as needed.

What We Offer

Life requires balance. So we provide benefits around health and wellness, continued education, and work/life balance to help you live your best life when you’re working…and when you’re not.

Medical, dental, and vision plans, plus a wellness program with added incentives

401(k) savings plan with company match and employee stock purchase plan

Continuing education benefits with tuition assistance programs

Paid time off including holidays, vacation, sick, personal, and winter close

Who We Are

At Thryv, we’re a team fiercely devoted to the success of local businesses. We’ve been around for over 100 years, always with one goal in mind — helping small businesses compete, win and succeed. We provide the technology, software and local business automation tools small business owners need to better manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful.

We support businesses across the U.S. and we have team members all around the country (even internationally). In fact, we’re a work-from-anywhere company, because that’s how we get work done.

Culture is vital at Thryv because it shapes our identity and, therefore, our measurements for growth. We have an identified set of values that hold all of us accountable paving the way for our company success and our legacy. All of this helps us deliver results for our clients and creates success for our employees. At Thryv, making a positive impact within our team and in our local community is the reason we get out of bed every morning.

Thryv Core Values:

· Client Devoted – Be humble with a servant mentality. Understand the uniqueness of each interaction while being flexible, knowledgeable, and genuine.

· Under Promise, Over Deliver – Deliver expectations and exceed them, have accountability, listen and understand the ask.

· Act Like You Own the Place – Taking ownership and accountability in your day-to-day decisions empowers you to act like you own the place.

· Invest in our People – Hire people that are aligned with Thryv’s core values. Provide learning opportunities to enable all of us to adapt, belong, and create a lifelong career.

· DONE3 – Define what you say (Done), Do what you say (Done), Follow up and ensure completion (Done).

· Making $$ is a Byproduct of Helping People – Always be devoted to people, act with integrity.

· Think Long Term, Act with Passion & Integrity – Focus on making every interaction exceptional. Bring enthusiasm and devotion to every act. This includes doing the right thing, even when no one is looking. Think five years out or think for the long play.

Find out more at corporate.thryv.com/careers/

Belonging at Thryv

We believe in a work environment where all individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization’s success. We want our employees to feel a part of something big and we encourage the sharing of ideas and collaboration across the organization.

We strive to ensure our work environment reflects diversity, fairness and meritocracy. We believe all employees should have the opportunity to perform effectively in their position. We value every employee and the authenticity they bring to their role and to the organization. As a result, our employee policies and internal practices focus on ability and merit as the standards for success.

Requisition Detail and Process

This information indicates the general nature and level of work performed by employees in this job. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.

The final job level offered may vary based on the applicant’s competencies and qualifications such as experience and education, and other job-related reasons.

Our Commitment to Equal Opportunity

Thryv is proud to provide equal employment opportunities to all employees and applicants, without regard to gender, color, race, religion, sexual orientation, national origin, citizenship, age, disability, veteran status, pregnancy, genetic information, or any characteristic protected by law. Thryv is committed to provide equal employment opportunities throughout the employment relationship including recruitment, hiring, discharge, compensation, benefits, discipline, development, and advancement or other aspects of employment.